Ordered 2 bedside tables about 3 weeks…
Ordered 2 bedside tables about 3 weeks ago which were over £300 and have not heard anything yet about my expected delivery date? I have email twice and only had 1 automated reply.
August 20, 2024
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Company details
Written by the company
We're dedicated to bringing you the very best products.
Contact info
United Kingdom
- info@sawa-sawa.com
- sawa-sawa.com
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You cancelled my whole order flagging…
You cancelled my whole order flagging me as a fraudulent person only because my billing address and my shipping address do not match since Im currently on vacation in México for three months. Terrible experiencie shopping with you.
June 9, 2024
Order not receive and no response
10 days since I ordered, no update on delivery no response from email, messages and calls feel very frustrated
February 1, 2024
Reply from Sawa-Sawa
Dear Hajera,
We sincerely apologise for this delay. Your order was meant to be fulfilled directly with the manufacturer, but they have only notified us that this item is no longer in stock.
A full refund to your card was authorised and a notification emailed to you. Kindly allow 3-5 days but can take up to 7 days depending on your card provider.
Aussie Gal.
Although I couldn't purchase the light I wanted as I'm in Australia and they didn't send that far. I did have great communication and was given a full refund! Would definitely buy from there if I could and prices were fantastic.
February 19, 2023
Not a good experience
Difficult to order online. Had to place the order over the phone. It took ages to get a returns label to return the item.
May 1, 2022
Reply from Sawa-Sawa
I'm sorry that you are not been happy with your shopping experience with us.
After reviewing your order, I can see that you had reached out to us after closing hours as you were having difficulties placing your order online. We followed up with you the next morning to assist and resolved the issue straight away by taking payment over the phone.
In regards to your return, I can see that you had requested to return your order due to a change of mind, the same day that that the item was delivered. As this was on a Friday, we had replied the next working day (Monday) to confirm the condition of the return. This was then processed, approved and a returns label was sent to you on the Wednesday for collection by the courier that Friday (as per your request).
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Great addition to our entrance hall!
This frame is a great find!
My boys are enjoying updating the calendar every morning before school. Great for kids fine motor skills as well as learning days of the week, date and months.
February 25, 2022
Reply from Sawa-Sawa
Thank you for your kind review! We're so glad that your boys are getting good use out of your calendar
Order not delivered on date and still waiting
My order said it would come today but did not turn up.
February 9, 2022
Reply from Sawa-Sawa
I'm sorry that you have had an issue with your delivery. We do our best to provide accurate estimated delivery dates on our website and I can see from your order that we are still within our 14 day delivery window for furniture as set out in our Shipping Policy.
You can find a copy of our shipping policy at the below web address:
https://www.sawa-sawa.com/policies/shipping-policy
As your order is with the courier (XDP), any changes to your delivery date made by them are unfortunately beyond our control. Your courier tracking information can be found from your order information page as has been provided.
Always an impeccable experience when…
Always an impeccable experience when shopping at SawaSawa. Best customer service!
September 28, 2021
Reply from Sawa-Sawa
Thank you for your kind review Sarah, we're glad you've had such a good experience with us!
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