Saxtons Reviews 5,186

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 799 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the purchasing process smooth and enjoyable. Many people highlight the excellent customer service, noting the efficient and stress-free experience from initial inquiry to collection. The overall user experience is frequently described as positive, with consumers appreciating the clear communication and lack of sales pressure. However, some customers also noted issues with the product itself, including unexpected faults or conditions not matching descriptions. A few people reported dissatisfaction with the after-sales service, citing slow responses or a lack of accountability for problems that arose after purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Product

Clients share ambiguous opinions on product. Many customers express satisfaction with their new cars,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising helpful and professional staff... See more

User experience

Users describe positive interactions with the overall experience. Many customers found the process of buying... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sales process from initial enquiry was very smooth and discussions held about the car and the purchase were handled professionally. Only reason this was not 5* was that we were kept waiting for 1... See more

Rated 4 out of 5 stars

Sunny and lee was very helpful in guiding through the whole process till final collection. The only downside of it is- Saxton as a company doesn’t seem to offer complimentary items when you purcha... See more

Rated 5 out of 5 stars

Very happy with my new Jaguar! scratch was sorted for me before I collected. Thanks to Ali who communicated well and made sure everything was sorted and thanks to Lee and Jenna for smooth process on... See more

Rated 5 out of 5 stars

Tiean was exceptional in helping us to choose our new vehicle and also in showing us how the vehicle worked with a short lesson on how to drive an automatic (we had both only ever driven a manual). We... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

Another great time at SAXTONS. I want to express my gratitude to Sunny Dhadwal for going above and beyond to ensure that my purchase was stress-free. Professional, amiable, and well-communicated. I’m well pleased with the whole process. Thank you SAXTONS.

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

Please be extremely cautious buying a…

Please be extremely cautious buying a car from this company.

Range rover purchased and major fault indentified within 4 weeks. Allowed them to do the repairs but in hindsight wish I had rejected the car.

A few months later another issue with the car which completely cut out in the middle of the road
with a cost of more than £1000 to repair. Saxtons not interested in helping this time. Referred me to a warranty they recommended at the time of purchase at an additional £3000. We were led to believe the warranty was all singing and all dancing but when you read the small print there are so many exclusions its not really worth the paper its written on.

Just 10 days after second repair we have had the car serviced only for several other issues to be identified including with suspension and sensors which will cost thousands more to fiz.

We got rid of our old car to get a newer model but we have had more issues with the new car in 6 months than we have ever had with any car before!

April 10, 2026
Unprompted review
Saxtons logo

Reply from Saxtons

Hi Kelly,

Thank you for your feedback.

We’re sorry to hear that your experience hasn’t met expectations. We take all concerns seriously and would like the opportunity to review this for you properly.

Please email us at customercare@saxtons.co.uk
with your details so we can look into this and respond directly.

Rated 5 out of 5 stars

Thoroughly professional and friendly service.

I thought I'd already done this, but if I haven't, hear goes.
Great experience, Aman was very good and very patient. I never felt rushed, but always felt valued, which is nice. Thoroughly professional from the woman on the desk, Aman, helping me to see what I wanted and answer questions, right through to completion on my vehicle.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

We had a genuinely positive experience…

We had a genuinely positive experience with Ismail at Saxtons. From the outset, he was approachable, easy to talk to and consistently went above and beyond to help with anything we needed.He kept us fully informed throughout the process and was always quick to respond to any questions.

Overall, just a genuinely helpful, reliable and professional person who made the whole experience easy and stress-free. I’d definitely recommend Ismail to anyone looking to buy a car.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Saxtons 4x4 buyer

Recently bought a car from Saxtons and Natasha helped us through our purchase! She was really good and knowledgeable, answering all our questions and going above and beyond to make sure we got a good and quick sale.

March 30, 2026
Rated 4 out of 5 stars

Saxtons - Tiean and Jordan

Both Tiean and Jordan were excellent in helping with my trade in and new car.
The only downside to this was I noticed a mark / damage on front of new car which I missed when I first viewed it. I asked what could be done but the managers reply was I should have seen on the first viewing and they would not rectify it - a bit disappointing.

April 4, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look