I have zero complaints about the product, it’s excellent and does its job wonderfully. But man, the company's marketing strategy is overwhelming. I've been buying things on the internet forever, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I have zero complaints about the product, it’s excellent and does its job wonderfully. But man, the company's marketing strategy is overwhelming. I've been buying things on the internet forever, and... See more
Company replied
I felt the entire process was user friendly. I appreciate that the mold was checked before it was sent in for fabrication. And the fit is excellent. These are very like the material used in the alignm... See more
Company replied
Terrible customer service. I tried twice to get a good fit and after gagging both times, failed. They required me to purchase additional impression kit. Actual mouth guards took forever to arrive and... See more
Purchased a night guard, great fit. I purchased extra putty, in addition to the 2 received to make the form in case I messed up. Got the impression approved on second try. Great fit, form and fun... See more
Company replied
SayCheeseClub | Custom Retainers, Night Guards & Smile Care.....At SayCheeseClub, we believe protecting your smile should be simple, affordable, and convenient. We specialize in custom-made clear retainers, night guards, and teeth-whitening products—all delivered straight to your door. Our easy at-home impression process eliminates unnecessary dental office visits and makes getting high-quality, custom-fit smile care easier than ever. From replacement retainers and comfortable night guards to whitening solutions and everyday care essentials, we're here to help you protect your smile without breaking the bank. With affordable pricing, convenient replacement options, free shipping, and our 60-Day Fit Guarantee, we're committed to making every step of your experience as seamless as possible. Your smile deserves the best. Welcome to the Club! 😁
75023, Plano, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fits perfectly! No discomfort whats so ever! Never going back to the dentist for a new retainer ever again. 10/10 :)

Reply from SayCheeseClub
Purchased a night guard, great fit.
I purchased extra putty, in addition to the 2 received to make the form in case I messed up. Got the impression approved on second try.
Great fit, form and function.
The price is right comparing to $500 for dentists

Reply from SayCheeseClub
I had misplaced my retainers, and my orthodontist is now several states away. I really wasn’t pleased with the retainers in the first place - they felt kind of flimsy and ineffective, so I wasn’t ticked with the idea of going through the hassle of ordering another crummy set from him. When I called to inquire about having a replacement set mailed to me, they couldn’t even locate my impressions! I checked with a local orthodontist to have new ones made, and the cost was going to be ridiculous, since I’d need to get new impressions and an exam done as a new patient (~$1K). I’m glad I searched online for more cost-effective options, and that’s when I discovered Say Cheese Club. The self-impression process was quick and easy, and the retainers that I received were far more superior, sturdy and durable than the ones that I had received from my orthodontist. My teeth had already started shifting (with diligent wear), with the crummy set I’d originally received from my ortho :/
The ordering process is simple and straight forward. And since Say Cheese Club keeps a digital copy of your impressions on file, ordering regular replacements is quick, cost effective, and easy. I wish I had discovered them sooner! Great product and service at an excellent price.

Reply from SayCheeseClub
I felt the entire process was user friendly. I appreciate that the mold was checked before it was sent in for fabrication. And the fit is excellent. These are very like the material used in the alignment retainers I had originally which were very old. I am 100% happy.

Reply from SayCheeseClub
What drove me to look for a replacement retainer was because I lost my 5-year original one following braces on a vacation. Due to this, I wanted a quick and easy replacement without doing to the dentist or ortho again (no insurance). Say Cheese was the cheapest one I found and it seemed like that had a good product. I LOVE how thorough the process was in explaining how to use the putty with videos and the pamphlets. It was a very user friendly experience all throughout. Good customer service, good fit on the retainer. Good value.
However, there are a few cons. First, from the time of purchasing the impression kit, to having the retainer in person, was over a month and a half. Now, part of that is my fault because I botched 2 impressions and had to re order more putty. But part of that was due to slow response time on the pictures, making the mold, and generally slow shipping. If someone is getting a retainer like this, it is likely because the need it quickly, and a month and a half is too long. Second, when my approved impression was delivered to them, other than the initial received update, I had no communication when my retainer was going to be delivered. Even something like the Dominos Pizza Tracker to know what stage my retainer was in would be helpful in settling uncertainty about the process. But those are my main two draw backs, lack of speed, and uncertainty.

Reply from SayCheeseClub
Watched the you tube on instructions on how to make impressions and steps moving forward that was very helpful. It took 1 day to get approval. Everything you need is in the kit they send. The hard part was waiting to get guard back which took a couple weeks. I declined to pay extra to expidite. Overall happy with the guard. Fits perfect and no issues overnight unlike the OTC mouth guards that are bulky. Worth the price over dds which was 800.00.

Reply from SayCheeseClub
I was anxious about doing the process at home by myself. I did have to redo the lower impressions once, but it was an extremely easy process. My aligners fit perfectly, and I no longer wake up with jaw pain. This was money well spent!

Reply from SayCheeseClub
Provided a product you said you would provide and in a timely manner at a price point I could absorb.

Reply from SayCheeseClub
I was in need of new retainers. I grind while sleeping, so i go through them quite often. My son recommended saycheeseclub. Not only were they 1/6 of the cost from the orthodontist, the process was easy and seamless. Communication was simple. My retainers fit perfectly! I will also recommend!

Reply from SayCheeseClub
Great retainers for much less. Production time could be a little quicker. Also, more putty for the largest mold. Overall very happy!

Reply from SayCheeseClub
Overall great experience. They are great with communication and helped make this process easy and less stressful. I would most definitely recommend!

Reply from SayCheeseClub
Ordered a kit, impressions were fine, waited for the email to approve them...it never came. I reached out and was told I had been emailed 3 days ago...no, I hadn't. Then, my first retainers came in and they didn't fit. I contacted customer service, they sent another impression kit...but only after making me send a video proving to them that they didnt fit - as if this is something you can always see. Impression kit came, repeat cycle. No email. I send two inquiries this time because the first one is ignored. They finally respond, "oh it's because you don't have marketing emails turned on, that's why you didnt receive your impressions approval." Sorry, what? So they make their customers subscribe to useless marketing emails in order to receive impression approvals and order updates?
Make it make sense.
I'm done with this company, this was a waste of my time.
I have used other online retainer/night guard companies before. This company had better prices and the retainer/Knight guards fit better. They weren’t as hard to get off and on as the other company that I used to use. Plus they give a great discount to get multiple pieces after you order the first set.

Reply from SayCheeseClub
I have zero complaints about the product, it’s excellent and does its job wonderfully. But man, the company's marketing strategy is overwhelming. I've been buying things on the internet forever, and I've never been bombarded like this. It’s non-stop emails, texts, and even phone calls trying to push upsells for every little thing (they literally emailed me yesterday trying to sell me a backup device when I already have one!).
The product itself is great, but the relentless badgering gets old fast. Sometimes you just want to buy something in peace without a million follow-up pitches!

Reply from SayCheeseClub
The impressions were a pain and i'm glad I ordered extra putty just in case from the very beginning. It was definitely needed and used!
Once we got our images approved and I returned them I never once received any updates or tracking information from the company. I had to send an email to ask if the impressions arrived to them because I was not notified like I was told I would and then they shipped to me once completed and again I never received any tracking information.
The retainers fit perfectly and I saved a lot of money. Overall I am very satisfied and glad that the scan is saved for the future. I just prefer better communication as it was promised.

Reply from SayCheeseClub
Im back to get more retainers because i lost some not because they wore out. Say cheese club was so easy and affordable . I just don’t worry about retainers any more😁

Reply from SayCheeseClub
Great communication when I needed to correct my impressions, good turn around with emails updating me on when my retainers would arrive. I would order these retainers again with no worries.

Reply from SayCheeseClub
Doing the impression was pretty easy after watching the video and having the instructions handy. I got the night guard today and it fits perfectly! I cannot wait to sleep with it.

Reply from SayCheeseClub
Really easy process, and my retainers fit great! I saved hundreds of dollars using SayCheeseClub.

Reply from SayCheeseClub
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.