Beware buyers from US, the company does not make it clear that they are shipping from Europe and that you might be subject to a large customs fee. It’s free shipping BUT NOT free import. Annoying t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought the barefoot sneakers a few months ago. Within two weeks it started breaking down. Although comfortable at first, the material quickly felt like gum and made Sounds too. Additionally it seems t... See more
Company replied
Even though I appreciate the sustainable approach, shoes that have the inner heel worn out after just two weeks are not sustainable in my opinion! Auch wenn ich den nachhaltigen Ansatz mag... Schuh... See more
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Stock availability was shown incorrectly. After first mail i got informed that they do not have the shoes stocked. Second email of asking which colors/sizes are available of the same model got ignored... See more
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Company details
Written by the company
Not Just Sneakers. Bio-based, Organic & Recycled Materials. Designed in Barcelona, Made in Portugal Restoring Forests to Empower Local Communities, +350K Trees Planted. Worldwide Shipping.
Contact info
Carrer de la Ciutat de Granada, 28 bis, 08005, Barcelona, Spain
- hello@sayebrand.com
- sayebrand.com
3.3
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
4th Order, happy customer
I love this brand. This is actually my fourth order. Model 89 love. The vision is great and I'm happy about every tree. My experience with customer service has been excellent the last few times. One small wish: maybe it would be possible to make the shoes a little more durable. They already last a long time, but I think there's room for improvement in terms of sustainability.
September 24, 2025
Unprompted review
Reply from SAYE
Hi, Nina!
Thank you so much for your loyalty and kind words!
We’re thrilled to hear that this is already your fourth order and that you love the M89. Also, we always aim to provide the best customer service possible, and we're glad this was the case with you 💚
We really appreciate your feedback. We’re continuously reviewing our processes and testing new materials to make our sneakers even more sustainable while maintaining the high quality and durability you expect. Your input helps us keep improving!
Thank you for being part of our community 🌱
Best regards,
SAYE Team.
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I love that this company uses all vegan…
I love that this company uses all vegan materials that are also good for the environment.
The shoes are super cool too, and they are so versatile! I bought a pair last year and now I want another one! I got the M92 Bold, they are fire
November 29, 2024
Unprompted review
After ordering my first pair of shoes…
After ordering my first pair of shoes from SAYE I was so excited for them to arrive. I loved the colour, style and the ethics of the company.
Firstly, the shoes took around 20 days to arrive - not the 7-10 days they advertised. During this period they also notified me that the promotion that was running where you get a tote bag included in your purchase was now a single pair of socks. Obviously this is not the end of the world, but a let down nonetheless.
Then you have the quality. The shoes feel cheaper than cheap. Stitching already loose, the sole pressing out after the first wear, lace holes stretching after one week and the whole shoe distorting in shape because there is NO internal support in the shoe.
I would be happy if I paid £20 for these shoes in a market. Absolute robbery that the full price was £170! Luckily I got them on sale at just over £100 but this is still ridiculous.
Maybe I got a defected pair of trainers and the rest are up to standards, however please take this as a warning before ordering from SAYE. The quality is the WORSTE I have ever seen. I will be lucky if the shoes last me 4 months before falling apart.
September 21, 2025
Unprompted review
Reply from SAYE
Hello Gabriel:
First of all, we want to sincerely apologize for the experience you’ve had with your SAYE shoes. This is absolutely not the type of experience we aim to provide, and we completely understand your frustration. We strive to create durable, high-quality footwear, and it sounds like the pair you received may be an exception.
We take all feedback from our community very seriously, as it helps us improve both our products and our service. Please know that we have already reached out to you directly to better understand the situation and work on a solution that ensures your satisfaction.
We are truly sorry this happened, and we greatly appreciate you taking the time to share your experience. Your feedback helps us uphold the quality standards we promise, and we hope to restore your trust in our brand!
recommended!
I ordered a pair of shoes and everything went perfectly! The ordering process was smooth, delivery was on time, and the shoes arrived exactly as described. The packaging was neat and protective, and the quality of the shoes is excellent. Overall, a very positive experience — I’ll definitely order again!
September 16, 2025
Unprompted review
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Beware of Shipping Costs to US
Beware buyers from US, the company does not make it clear that they are shipping from Europe and that you might be subject to a large customs fee. It’s free shipping BUT NOT free import. Annoying that they are advertising so heavily in the US and not letting consumers know of this.
I contacted customer service and they are working on the issue
August 24, 2025
Reply from SAYE
Hi Charles,
Thank you for your feedback. We’re sorry for any confusion regarding shipping and customs fees. Please note that for orders shipped outside the European Union, additional customs charges may apply, as mentioned in our FAQ.
We also wanted to let you know that we sent you an email on Monday (1/9) with details about your order and are working to ensure it reaches you smoothly. We truly appreciate your patience and are here to help with any further questions.
SAYE Team
Haven’t received anything yet
August 26, 2025
Reply from SAYE
Hi Tamara!
Thank you for your message. We’ve checked the tracking information and it shows that your order was returned to our warehouse. This means the delivery couldn’t be completed, and unfortunately it was out of our control.
We’ve already reached out to you via email and will continue assisting you there to resolve the issue as quickly as possible.
Thank you for your patience and understanding.
The SAYE Team
Cool shoes and good service
I have bought multiple shoes from saye and I have always been very satisfied. The sneakers look really cool. They are of excellent quality and ordering has always been straightforward. Highly recommended.
September 1, 2025
Unprompted review
Reply from SAYE
Hi Georgios,
Thank you so much for your kind words and for being such a loyal customer! We’re thrilled to hear that you’re enjoying your SAYE sneakers and that your experience with us has always been smooth. Your recommendation means the world to us. 💚
We look forward to seeing you again soon!
The SAYE Team
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Great product, Amazing Customer Service
Great bare foot shoes. Size, style and fit is the best I’ve found in a while! And customer service is absolutely incredible. Thank you.
August 28, 2025
Unprompted review
Reply from SAYE
Hi Clarice,
We’re so happy to hear that you love the fit and style of our barefoot shoes! 💚 Knowing that they’re the best you’ve found in a while really makes our day. Thank you as well for your kind words about our customer service — we’ll be sure to share this with the team.
We truly appreciate your support and hope you continue enjoying your SAYE sneakers!
The SAYE Team
can honestly say the comfiest pair of…
can honestly say the comfiest pair of shoes i’ve ever owned, held up super well and look gorgeous. they’re also vegan and environmentally friendly. can’t recommend highly enough!
August 9, 2025
Unprompted review
Saye is good
- pretty products
- good and honest price range
- enough product information
- ! Size guide is important. I am in between sizes. So my first order was too small, now a biiiit too big, but my support insoles make it okay.
- removable insoles! That alone deserves an award!
- i was kept in the loop about my order.
- quick delivery 3-4 days.
- i am a happy saye customer.
July 28, 2025
Reply from SAYE
Hi Antoine:
We’re truly sorry that you haven’t received your order yet — we understand how disappointing this must be, and we take full responsibility for the frustration caused.
Although the delay is due to an unexpected issue on DHL’s side, where your parcel has been held up, we know that it’s our job to make sure your order reaches you smoothly, and in this case, it hasn’t.
We’ve already opened a claim with the courier, but unfortunately these investigations can take some time. To avoid keeping you waiting even longer, we’ve contacted you directly with alternative solutions, and we’ll move forward as soon as you let us know which one works best for you.
Thank you again for your patience, and please know we’re here to make things right as quickly as possible.
SAYE team.
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Dispatch took an unordinarily long…
Dispatch took an unordinarily long time, my shoes still have not arrived almost a month later.
July 16, 2025
Reply from SAYE
Hello Sarah:
We’re truly sorry to hear about your experience and we understand how frustrating shipping delays can be.
After reviewing your case, we found that the delay was due to your package being held at customs, awaiting payment of the import duties and fees. As we mentioned in our previous emails, and as stated on our website, SAYE does not cover customs duties or import taxes, as these depend on your country’s local regulations.
In your case, DHL should have sent you a payment request — we recommend checking your inbox and spam folder, just in case it was missed.
Unfortunately, this part of the process is outside of our control, but we’re here and happy to assist with anything you might need to move things forward.
Thanks again for your patience, and don’t hesitate to reach out to us directly if there's anything else we can do to help.
SAYE team.
Extremely disappointed – Still waiting for a refund months later
I used to be a loyal fan of SAYE. I purchased several shoes, recommended the brand to friends, and truly admired their ethical and sustainable message. Unfortunately, my most recent experience has completely changed my perception.
I bought a pair of sneakers (150 €) in size 43, but they were too big, so I requested a size exchange for 42. After trying them on, I decided they didn’t fit well and asked for a return. Initially, I was told that returns weren’t possible after a size exchange — something that was not clearly communicated anywhere during the purchase process.
Eventually, SAYE agreed to accept the return as an exception, which I appreciated. I followed their return process exactly as instructed, and they confirmed I would receive a refund once they received the shoes.
That was in May.
It’s now mid-July and I’m still waiting for the 150 € refund. I’ve sent multiple follow-up emails — all completely ignored. No updates, no refund, no customer support.
It’s unacceptable for a modern brand to treat customers this way, especially one that claims to value transparency and trust. I’m deeply disappointed and feel let down by a company I used to admire.
Unless this is resolved soon, I cannot recommend SAYE to anyone.
July 21, 2025
Unprompted review
Reply from SAYE
Hi Javier:
First of all, we want to extend our deepest apologies for the delay, the lack of communication, and the overall experience you’ve described — you’re absolutely right to feel disappointed, and we take full responsibility.
We’ve just replied to your emails directly and confirmed that your refund has now been processed. You should receive the amount shortly, depending on your bank’s timelines. In our message, we also offered a few alternative solutions as a way to make up — even just a little — for all the trouble this has caused.
Please know we’re already working internally to ensure that cases like this are never overlooked again. Thank you for your patience, for following up, and for holding us to a higher standard — we truly appreciate it.
With sincere apologies,
The SAYE team.
Reply from SAYE
Hello Marc:
Thank you for sharing your thoughts! We appreciate hearing from our customers about their sizing needs, and we’re always exploring ways to improve our offerings.
If you have any specific size requests or questions, feel free to reach out to us at hello@sayebrand.com.
Still Haven’t Received Shoes- 3 weeks late
I still do not have these shoes! Customer service is of no help as messages are not returned in English.
July 11, 2025
Reply from SAYE
Hello Lisa:
We’re very sorry for the delay and for any frustration this has caused. We see that your order was delivered on July 19th.
Recently, we have been going through a warehouse transition which unfortunately led to some delays in shipping. We truly appreciate your patience and understanding during this period.
Regarding your messages, we want to clarify that all our replies have been sent in English. The tracking link we provided directs to DHL’s website, which by default may display in another language. However, there is an option to switch to English in the top right corner of the page.
Please feel free to reach out again at hello@sayebrand.com if you need any further assistance — we’re here to help.
Thank you for your understanding.
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Delivery was as stated 7-10 days but it…
Delivery was as stated 7-10 days but it was actually 10 days from ordering to delivery.
Not sure if that’s the way most companies do business these days but i
Ordered a T-shirt from fox and
Had it Delivered in 3 days from order . Can i suggest you make it clearer for tracking the package as i was getting worried that we would not receive the package
All in all cant complain really though
July 10, 2025
Reply from SAYE
Hello Kenni:
Thank you for your feedback and for sharing your experience with us.
Although we can confirm that your order has been delivered, we wanted to apologize for the delay in you experienced. We’ve been going through a warehouse transition recently, which unfortunately caused some delays in our shipping process. We truly appreciate your patience and understanding during this time.
We also appreciate your suggestion about making package tracking clearer. We know how important it is to stay updated, and we’re working on improving communication to keep our customers better informed.
We’re glad that, overall, you’re happy with your purchase. Thank you again for your valuable input—it helps us keep improving.
Selling same shoe for different prices on different platforms
The price I paid for on the website was €105, while the same shoe is being sold for €99 by the brand themselves on the SHOP app (same model, same size).
Customer service has been poor on this, it’s been 4 business days without an acknowledgement of the issue and I do not know if they will price match.
It’s also been 4 business days without any shipping information on my order (I am also based in the EU). Safe to assume they have not processed my order in these 4 business days.
Giving 2 stars because they do have a good selection of shoes with many models and colors, and I like the business model.
July 11, 2025
Unprompted review
Reply from SAYE
Hello Nikita:
Thank you for your feedback. We’re glad to hear you appreciate our selection and business model, but we’re sorry for the issues you’ve encountered with pricing and communication.
Regarding the price difference, sometimes prices can vary across different sales channels or platforms due to promotions, timing, or other factors outside our direct control. Also, please note that we have retailers that purchase our products wholesale. Pricing on their platform is set independently and may vary from ours. We apologize for any confusion this may have caused.
We also want to highlight that we have been in constant communication with you through our official channels, working to find a solution to your concerns. We remain committed to resolving your case as quickly as possible.
As for your order, we apologize for the delay and lack of shipping updates. Please know we are prioritizing your case to provide you with the latest information and assistance.
Thank you for your patience and understanding. Your feedback is very valuable to us.
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