SAYE Reviews 

1,404
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the product's quality, comfort, and appealing design. People frequently praise the efficient ordering process, quick delivery, and excellent customer service, with some noting helpful support. However, some customers also noted significant concerns regarding product durability, with shoes reportedly tearing or wearing out quickly after minimal use. A portion of people experienced poor customer service, including ignored emails and difficulties with refunds or exchanges. Additionally, several reviewers mentioned issues with delayed deliveries, unexpected import fees, inconsistent sizing, and discrepancies between product images and actual items.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing, with many expressing satisfaction with the... See more

Quality

Users describe ambiguous interactions with quality, with many expressing disappointment over poor... See more

Order

Consumers find the ordering experience to be ambiguous, with some reporting positive experiences, such as... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beware buyers from US, the company does not make it clear that they are shipping from Europe and that you might be subject to a large customs fee. It’s free shipping BUT NOT free import. Annoying t... See more

Company replied

Rated 2 out of 5 stars

Bought the barefoot sneakers a few months ago. Within two weeks it started breaking down. Although comfortable at first, the material quickly felt like gum and made Sounds too. Additionally it seems t... See more

Company replied

Rated 2 out of 5 stars

Even though I appreciate the sustainable approach, shoes that have the inner heel worn out after just two weeks are not sustainable in my opinion! Auch wenn ich den nachhaltigen Ansatz mag... Schuh... See more

Company replied

Rated 2 out of 5 stars

Stock availability was shown incorrectly. After first mail i got informed that they do not have the shoes stocked. Second email of asking which colors/sizes are available of the same model got ignored... See more

Company replied


Company details

  1. Boot Store
  2. Fashion Accessories Store
  3. Shoe Store

Written by the company

Not Just Sneakers. Bio-based, Organic & Recycled Materials. Designed in Barcelona, Made in Portugal Restoring Forests to Empower Local Communities, +350K Trees Planted. Worldwide Shipping.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(1,404)

103 reviews in the last 12 months

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Rated 1 out of 5 stars

No replacement or refund with SAYE

I ordered a vegan trainer online because it is good for the environment and the style looks good. However, the shoes were stolen during delivery, and I never received my order. I contacted the SAYE customer team, but they were not helpful at all. They refused to either refund or send me a new pair. They left me alone and told me politely that it was my problem. In the past, I ordered from another company (Everlane), and the same thing happened. They sent a replacement immediately without any questions. So if you would like to purchase anything from this company, be ready that you are on your own if anything goes wrong in delivery. I live in London and sometimes theft of the boxes happens..

September 16, 2024
Unprompted review
SAYE logo

Reply from SAYE

Hi Mrs Ezgi,

After investigating your case thoroughly with the courier, we received confirmation that the package was delivered successfully to the address provided in your order. Based on this, we are unable to proceed with a replacement or refund, as the delivery was fulfilled according to the records.

While we sympathize with your situation, our policies are guided by these investigation outcomes. If you have any additional questions or need assistance with further steps, don’t hesitate to reach out.

SAYE TEAM

Rated 5 out of 5 stars

SAYE M82 Hybrid - Stylish, Comfortable, and Worth the Wait!

I absolutely fell in love with the SAYE M82 Hybrid - Off-White sneakers! They were out of stock for a while, and I even wrote to the team asking for their return. When they finally appeared, I was thrilled! The parcel arrived quickly, and the shoes exceeded my expectations. I love the color — it’s not just white but a warm ivory, which adds to their vintage and stylish vibe. Plus, they’re incredibly comfortable. I feel so cool every time I wear them. Amazing product and service! Thank you SAYE <3

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Sneakers

Exceptional Sneakers – Durable, Comfortable, and Timeless

I purchased two pairs of sneakers for myself in 2020 and another pair for my girlfriend in 2022, and I couldn’t be happier with them. These shoes have been my go-to choice during spring, summer, and autumn, only swapping to warmer footwear when temperatures drop below 3°C.

The comfort level is outstanding – I wear them almost daily, and they’ve kept my feet feeling great no matter how much walking or standing I do. Aesthetically, they still look really good, even after years of use. I wash them once a year, and they clean up good. Despite heavy use, they’ve proven incredibly durable and maintained their style. Maybe using them alternatively is making the difference.

My girlfriend doesn’t wear hers as often, and her pair still looks brand new.

These sneakers are stylish, and well-crafted – I honestly don’t think I could switch to any other brand or type. Highly recommended!

November 23, 2024
Unprompted review
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Rated 4 out of 5 stars

great look

love the look of their shoes! also really comfortable to wear.
The with good care the last me about a year and a half which is fairly short though
but all in all i can recommend ☺️

November 19, 2024
Unprompted review
Rated 3 out of 5 stars

Nice looking and comfy but completely broken and cracked after 2-3 months

I got a pair of Modelo 89 Icon Sayes and I loved the look of the shoes and they fit comfortably immediately. Unfortunately the “vegan leather” began cracking after about 2 months of wearing the shoes. It had cracked in almost every spot where there is movement. They now look worn like I’ve had them for years.

For a brand that markets themselves as sustainable, these shoes are the complete opposite. I like buying shoes that will last me for years and limit waste, but will need to throw these out after a short 3 months.

November 13, 2024
Unprompted review
SAYE logo

Reply from SAYE

Hi Ciara,

Thanks for sharing your experience with the Modelo 89 Icon sneakers.

We’re genuinely sorry to hear about the issues you've faced with the vegan leather. This is certainly not the experience we strive to provide to our customers.

We've also noticed you haven't reached out to our Customer Care Team. Could you please share some photos of the damage to hello@sayebrand.com so that we can assist you? We’d like to see if there’s a solution we can offer to make this right for you.

We deeply value your feedback as it helps us improve both our products and our commitment to sustainability. We hope to hear from you soon so we can help you!

SAYE TEAM

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Rated 3 out of 5 stars

Straps too small for high arches

The shoes are beautiful and well made, but if you have higher arches, the straps are not large enough. When I’d secure the straps, the underside of the Velcro was showing and was rather unsightly. I opted to return.

October 30, 2024
Unprompted review
SAYE logo

Reply from SAYE

Hi Lauren,

Thank you for sharing your feedback with us.

We’re sorry to hear that the fit of the straps didn’t work out for you. While we aim to create designs that fit a wide range of foot shapes, we understand that adjustments may be necessary for those with higher arches.

All of your comments are very valuable and will be passed on to our design team as we continuously work to improve our products.

SAYE TEAM

Rated 5 out of 5 stars

Nice vegan good looking and comy vegan shoes

It's nice to see a fully vegan shoe company! I bought three pairs for myself and two for my wife, and I’m really happy with my choice. The shoes look great, don’t appear bulky on the feet, and feel light and comfortable. I also appreciate the variety of styles, including low-top, high-top, laceless options, and even a “suede leather” look.

However, I did have a small issue with one of my pairs. My Model 89 Caramel sneakers started to crack slightly at the lower front side after just a few months. I’m guessing the material might differ from the fully white models, which seem to hold up better.

March 8, 2024
Unprompted review
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Rated 2 out of 5 stars

Right off the bat the materials were poor

Right off the bat the materials were very cheap, I highly doubt these will last for more than a few months and they just lack of lot of comfort. They look like nurse shoes for some reason too. They make it hard to return as well and use DHL??? Save your money

October 30, 2024
Unprompted review
SAYE logo

Reply from SAYE

Hi Evan,

We’re sorry to hear that our product didn’t meet your expectations. Our materials are carefully selected to align with our sustainability goals and provide durability, though we understand they may not suit everyone.

Regarding your concerns about our Returns Policy, we aim to make the process as smooth as possible and use DHL to ensure secure shipping. However, upon reviewing our records, we couldn’t find any order under your name or previous contact from you in our system. If you made a purchase through a different channel or have additional details, please reach out directly at hello@sayebrand.com —we’d be happy to assist you further.

SAYE BRAND

Rated 5 out of 5 stars

Timely and Helpful!

The shoes arrived in a timely manner but were unfortunately a bit too small. Saye was prompt with assistance and they sent me a return code with an offer to exchange sizes! My new pair are on the way now and I'm more than excited to show them off when they arrive!

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Love my new shoes

Love my new shoes! Super comfy and they look awesome

October 15, 2024
Unprompted review
SAYE logo

Reply from SAYE

Dear Laura thank you, we hope you enjoy these. Do you care to share your email so we can send you the discount code we've promised? We're not able to look it up in here!

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Rated 5 out of 5 stars

Honestly

Honestly, this brand is very innovative and classy next to many new ones that have come out, a lot of class and style is 100% recommended👌👌

September 26, 2024
Unprompted review

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