★☆☆☆☆
★☆☆☆☆
US$7,500 paid. Three booked calls. No attendees. No speaking engagements. A deeply disappointing and expensive experience.
I engaged BlackSky Digital after receiving marketing that advertised “90+ pre-qualified prospects in 30 days” and “if we don’t deliver, you don’t pay.” That is what attracted me to their service. I feel badly misled by the gap between that message and what I ultimately received.
From the beginning, I explained that I needed speaking engagements around my October trip to the United States. They acknowledge knowing that deadline. I signed on 22 June, but the campaign did not launch until 18 August—57 days later.
BlackSky attributes 37 of those days to steps waiting on me. I accept that I had responsibilities in the process, but I question treating all time spent completing questionnaires, reviewing scripts and providing approvals as client delay. These were necessary parts of the service they sold me.
Advertising then stopped for six days in September before their team notified me. They have acknowledged that they should have picked this up sooner.
They did produce scripts, videos and a funnel. However, after paying US$7,500 in agency fees, the outcome for my business was three booked calls, none attended, and no speaking bookings.
When I requested a refund, they said the advertised guarantee did not apply to the service I purchased and relied on the contract’s no-guaranteed-results and final-payment terms. They have refused any refund.
I am accepting this as a very bad investment, but I want others to understand my experience before committing their money. Get every advertised promise, guarantee, launch timeframe and exclusion clearly confirmed in writing.
I feel let down by the sales process, the delivery timeline and the handling of my complaint. Based on my experience, I would never use BlackSky Digital again and cannot recommend them.