Ângela and the support team did a great job. I reached out with a difficulty with a discount cupon that wasn’t working and they couldn’t solve it at first but a few days later, Angela sent me an emai... See more
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Review summary
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Reviews shaping this summary
I’ve been dealing with Scandinavian Biolabs for a couple off years and if I had any issues they were resolved very quickly!!! I used to be in buisness for many years and I know it’s hard to keep e... See more
Company replied
Very excited to find Bio Pilixin Activation Serum to be shipped to my sister in Finland who's currently going thru chemo. Upon receiving the product she let me know she cannot use it until that and r... See more
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Monaliza was most helpful. I was impressed by how quickly she helped me adjust the order, saving me the trouble of returning the product that I'd added by mistake. Overall, the customer service has be... See more
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Company details
Written by the company
We take naturally effective and vegan-friendly active ingredients, all derived from nature, and use super-clever biotechnology to nurture them into products that work – always in harmony with your body – to make your hair fuller, stronger and happier. We call it Bio-harmonic hair-care. And that's not just talk. We have the research papers and the clinical test results to prove it. So here's to hair so healthy it could probably run a 10k. Here’s to getting thicker, fuller locks without that long trip to Turkey. Let’s all wave a not-so-fond farvel to shedding, harsh chemicals and nasty side effects, and say a big hello instead to a lot more natural confidence. And did we mention it smells pretty damn good too?
Contact info
Kronprinsessegade 54, 4.tv., 1306, Copenhagen, Denmark
- +4570605708
- contact@scandinavianbiolabs.com
- scandinavianbiolabs.com
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent products service and customer…
Excellent products service and customer support.Would highly recommended
April 10, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Katherine,
Thank you for your kind words. We’re happy to hear you’ve had a positive experience with both our products and support team.
We truly appreciate your recommendation.
Best,
Denise from Scandinavian Biolabs
Been using all the products for over a…
Been using all the products for over a year now .Happy customer !. Wish I had started sooner . Shampoo/conditioner/serum are excellent. The hair roller is definitely beneficial and the new temples roller is a clever tool, and lastly the vitamins give you that extra boost ( forgot to mention I also like the hair gel on a windy day .
April 10, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Henry,
Thank you for taking the time to share your experience. We’re glad to hear you’ve been enjoying the products over time and that they’ve become part of your routine.
We truly appreciate your support.
Best,
Denise from Scandinavian Biolabs
Hair Growth
I love their product and I'm for almost 6 months.
I can see results on my hair
Their support is quick and very helpful
April 10, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ruben,
Thank you for your feedback. We’re pleased to hear you’re seeing positive results and that our support team has been helpful along the way.
We truly appreciate you sharing your experience.
Best,
Denise from Scandinavian Biolabs
Monaliza was very quick and efficient…
Monaliza was very quick and efficient to get my shipment sent back out to me, I really appreciated her friendliness as well! Great customer service and very happy with the products
April 9, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Christine,
Thank you for your kind feedback. We’re glad to hear Monaliza was able to assist you quickly and make the process smooth.
It’s great to know you’re happy with both the support and the products.
Best,
Denise from Scandinavian Biolabs
Good customer service
I've had leaky serum bottles from 2 of my orders but they always help with refund or replacement. First time I was sent another bottle of serum, this time they made me a 30% refund (price of 1 bottle). They also respond very quickly and always ask if their idea of replacement suits with me. Special thanks to Angela from customer service!
April 8, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Marta,
Thank you for your feedback and for sharing your experience with us. We’re glad to hear our team was able to support you quickly and find a suitable solution.
We also appreciate you highlighting this, as it helps us continue improving. Thank you again for your kind words about Angela.
Best,
Denise from Scandinavian Biolabs
Help from Monaliza
Extremely fast, friendly, and professional support. Monaliza resolved my issue in no time. Excellent service!
April 9, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Aldo,
Thank you for your kind review. We’re happy to hear Monaliza was able to assist you quickly and provide a smooth experience.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
I had a very disappointing experience…
I had a very disappointing experience with Scandinavian Biolabs.
I was charged £160.35 for my order, but after returning the product (which cost me over £6 in signed delivery), I only received £151.51 as a refund.
When I contacted customer service, I was told the difference was due to currency exchange, as the payment was processed in euros (€180). However, this was not clearly communicated at the time of purchase, and as a result I’ve lost money through no fault of my own.
In total, I am over £14 out of pocket for a product I no longer have.
While I understand exchange rates can fluctuate, customers should be properly informed before purchasing. The lack of transparency and the fact that return shipping is also at the customer’s expense makes this a very frustrating experience.
I would advise others to be cautious when ordering, as you may not receive back the full amount you paid.
April 9, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hello Fredrik,
Thank you for reaching out and sharing your feedback. I’m sorry for the frustration regarding the refund amount and the return costs.
To clarify the currency difference: as noted during checkout and in our confirmations, our transactions are processed in EUR. When a refund is issued, we return the full EUR amount originally received. The discrepancy you see in GBP is due to the bank's currency conversion rates and processing fees, which are controlled by the financial institutions rather than our company. We don’t retain these funds; they are kept by the payment networks.
Regarding the subscription itself, our records show this order was placed through a subscription managed by another individual that you know, using your payment method. We send multiple notifications—including a "Welcome" guide and pre-alert emails 5 days before any charge—to the account holder to allow for modifications or cancellations.
Because we aim for the fastest possible shipping, the window to stop an order once it is triggered is very small. However, we always honor the 14-day return window for the products themselves.
We value your feedback on transparency and will share your voice internally to see how we can improve our communication. If there is anything further we can do to assist you or the account holder, please don’t hesitate to reach out to us directly.
Best regards,
Ayane from Scandinavian Biolabs
Excellent customer service
I ordered by mistake and emailed to cancel. I had also accidentally subscribed. I got a prompt reply and the subscription was cancelled. I was offered a choice between returning the order to Denmark or keeping the product with 50% refund.
The service was very courteous and prompt. I would be happy to order from them in future.
April 7, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ginny,
Thank you for sharing your experience. We’re pleased to hear our team was able to assist you quickly and help resolve everything smoothly.
It means a lot to know you would consider ordering again.
Best,
Denise from Scandinavian Biolabs
Oktay Atici
My interaction with Oktay Atici was quite good. He/she was quick to respond and in detail. Much appreciated!
April 8, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Meenakshi,
Thank you for your kind feedback. We’re glad to hear Oktay was able to support you promptly and provide clear assistance.
We truly appreciate you taking the time to share your experience.
Best,
Denise from Scandinavian Biolabs
I was very impressed with the customer…
I was very impressed with the customer services. There was a mix up with my order payment and they rectified the issue straight away with efficiency and courtesy.
April 7, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Arabella,
Thank you for your feedback. We’re pleased to hear the issue was resolved quickly and handled with care by our team.
We appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
The product seems good
The product seems good, however it couldn't do miracle since there is no DHT blocker.
Very nice customer service, in particular Oktay which assisted me.
February 27, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Tommaso,
Thank you for sharing your thoughts. We appreciate your honest feedback and are glad to hear you had a positive experience with our support team.
If you ever need any assistance, we’re always here to help.
Best,
Denise from Scandinavian Biolabs
Fantastic customer service
Fantastic customer service. There was a payment issue and they rectified this extremely quickly and allowed me to keep the item free of charge. Highly recommend!
April 7, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Maddie,
Thank you for your kind review. We’re glad to hear the situation was resolved quickly and that you had a positive experience with our team.
Your recommendation means a lot to us.
Best,
Denise from Scandinavian Biolabs
My question was answered very quickly…
My question was answered very quickly and able to reassure me that everything was okay. The lady who helped was Angela Flori
March 26, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Eileen,
Thank you for your feedback. We’re happy to hear your question was addressed quickly and that Angela was able to support you.
We truly appreciate you sharing your experience.
Best,
Denise from Scandinavian Biolabs
My orde was delayed due to an Issue at…
My orde was delayed due to an Issue at DHL. Thankfully Scandinavian Biolabs responded well and reissued my order. Now I just hope they will refund my initial order accordingly! So once I receive my new order and refund I will rate this experience 5 stars!
March 31, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Mattijs,
Thank you for your feedback. We’re glad to hear our team was able to assist you and arrange a new shipment.
We’re here to support you through the remaining steps and ensure everything is fully resolved, so please feel free to reach out if needed.
Best,
Denise from Scandinavian Biolabs
Great customer service and attention to…
Great customer service and attention to detail
April 6, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Mark,
Thank you for your review. We’re glad to hear you had a positive experience with our customer service and attention to detail.
We appreciate your support.
Best,
Denise from Scandinavian Biolabs
Louie got back in timely fashion and…
Louie got back in timely fashion and was very helpful. A top brand and look forward to seeing the results.
April 5, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Thomas,
Thank you for your kind words. We’re glad to hear Louie was able to support you in a timely and helpful way.
We truly appreciate your feedback and hope you have a great experience with the product.
Best,
Denise from Scandinavian Biolabs
Great customer service by Monaliza 👍
March 24, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi there,
Thank you for your review. We’re happy to hear Monaliza provided a great experience.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Elisa Was awesome she went above and…
Elisa Was awesome she went above and beyond and went way past my expectations.
April 2, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi George,
Thank you for your kind words. We’re very glad to hear Elisa was able to go above and beyond to support you.
We truly appreciate you sharing your experience.
Best,
Denise from Scandinavian Biolabs
Great products of the highest quality.
Great products of the highest quality.
Customer support on point. Had an issue that had to be resolved quickly and Oktay had it fixed in no time
April 2, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Joshua,
Thank you for your feedback. We’re pleased to hear you’re happy with the product quality and that our team was able to resolve your concern quickly.
We truly appreciate your support.
Best,
Denise from Scandinavian Biolabs
Sold a product that was sold out
Sold a product that was sold out. Had to contact them to chase order after 9 business days (should be dispatched after 2).
Then told that they would follow up on the order. Another 2 working days (now 11 after ordering) was told the product was out of stock and that I'd be refunded. Another 2 working days after writing this, no money refunded. 13 days after paying, no product, no refund...
March 17, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Anthony,
Thank you for sharing your experience, and we’re very sorry for the frustration caused.
We understand how disappointing this situation must have been, especially with the delays and lack of clarity around the order. This is not the experience we aim to provide.
Our team has reviewed your case and taken action to resolve it. We’ve also reached out to you directly to make things right and provide further support.
We truly appreciate your patience and feedback, as it helps us improve. If there’s anything further we can assist you with, please don’t hesitate to reply to our email.
Best,
Denise with Scandinavian Biolabs
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