Been using all the products for over a year now .Happy customer !. Wish I had started sooner . Shampoo/conditioner/serum are excellent. The hair roller is definitely beneficial and the new temples rol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Monaliza was most helpful. I was impressed by how quickly she helped me adjust the order, saving me the trouble of returning the product that I'd added by mistake. Overall, the customer service has be... See more
Company replied
I have enjoyed the products offered by Scandinavian Biolabs. I had recent issue with subscription delivering too much product. For some reason two accounts were set up under my email. Angela was su... See more
Company replied
I've had leaky serum bottles from 2 of my orders but they always help with refund or replacement. First time I was sent another bottle of serum, this time they made me a 30% refund (price of 1 bottle)... See more
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Company details
Written by the company
We take naturally effective and vegan-friendly active ingredients, all derived from nature, and use super-clever biotechnology to nurture them into products that work – always in harmony with your body – to make your hair fuller, stronger and happier. We call it Bio-harmonic hair-care. And that's not just talk. We have the research papers and the clinical test results to prove it. So here's to hair so healthy it could probably run a 10k. Here’s to getting thicker, fuller locks without that long trip to Turkey. Let’s all wave a not-so-fond farvel to shedding, harsh chemicals and nasty side effects, and say a big hello instead to a lot more natural confidence. And did we mention it smells pretty damn good too?
Contact info
Kronprinsessegade 54, 4.tv., 1306, Copenhagen, Denmark
- +4570605708
- contact@scandinavianbiolabs.com
- scandinavianbiolabs.com
4.5
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was to a very high standard
Customer service was to a very high level. Especially, Monaliza was extremely helpful with sorting out the issue with a delivery.
April 22, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ihor,
Thank you for your feedback. We’re pleased to hear our team could assist you and help resolve your delivery concern.
We appreciate your support and your time in sharing your experience.
Best,
Denise from Scandinavian Biolabs
Great product, excellent customer service.
Very good product, I could see hair regrowth. Excellent customer service - extremely responsive, professional and friendly. I'd highly recommend this product.
April 22, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Shira,
Thank you for your thoughtful review. We’re happy to hear you’ve had a positive experience with both the product and our customer care.
We truly appreciate your recommendation and support.
Best,
Denise from Scandinavian Biolabs
I received a damaged package and it was…
I received a damaged bottle inside the package and Louie organised a replacement immediately with no questions. The servise is brilliant and staff very helpful for what I am very grateful. Rosita
April 21, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Rosita,
Thank you for your kind feedback. We’re glad our team could quickly resolve the issue and support you along the way.
We truly appreciate you taking the time to share your experience.
Best,
Denise from Scandinavian Biolabs
Great product and great service
Great product and great service. Specially with a problem I had solved with the great help of the agent Francis B.
April 20, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Rogério,
Thank you for your kind feedback. We’re really glad to hear you had a great experience and that our team was able to support you when needed.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Arrived before time!
April 20, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jayne,
Thank you for your review. We’re happy to hear your order arrived quickly and everything went smoothly.
We appreciate your support.
Best,
Denise from Scandinavian Biolabs
I bought one bottle
I bought one bottle. They kept shipping to me month after month, even though on their website I had no subscription, they still ship and charge my credit card every month.
January 6, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Angie,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We understand how concerning this must be. We’ve reached out to you directly to request a few more details so we can look into this properly and make sure everything is handled promptly.
We hope to hear from you soon so we can resolve this for you.
Best,
Denise from Scandinavian Biolabs
Very good service
Very good service, placed my order on Saturday and it arrived on Monday.
April 20, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Robert,
Thank you for your kind feedback. We’re really glad to hear your order arrived so quickly and that you had a smooth experience.
Best,
Denise from Scandinavian Biolabs
Hi great customer service,thank you…
Hi great customer service,thank you hasan but the product just never worked for me.i have less hair now than when I started.
Thanks it was worth a try.
April 20, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi mazza
Thank you for sharing your voice with Scandinavian Biolabs.
I am glad that you had great support from our colleague, Hasan. However, it is sad to hear about this experience with the product.
Hair loss is attributed to different reasons in our lives. While our products are dermatologically tested and designed to help reduce hair loss, they are not allergen-free. We always recommend users conduct a patch test to see if the compatibility with your skin. If you are a subscriber to a hair activation serum, you may consult our in-house trichologist and see more personalized advice.
Once we locate your account, we can help you more. It would be great if you could help me better understand your situation by locating your account, emailing us at contact@scandinavianbiolabs.com, etc.
Thank you for your cooperation. Look forward to hearing from you.
Best regards,
Ayane from Scandinavian Biolabs
prompt and very detailed replies
I had prompt and very detailed replies to my queries by Angela Flores. Her explanations were very clear and I shall follow the comprehensive advice she gave me. I also appreciated her encouraging comments. Thank you !
April 19, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jean-Paul,
Thank you for your kind words. It means a lot to hear that the support you received was clear and helpful. We’ll be sure to pass this on to Angela.
Best,
Denise from Scandinavian Biolabs
Louie got right back to me with a…
Louie got right back to me with a response. Anytime I’ve had to change something or ask a question they are always very attentive.
April 19, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jack,
Thank you for sharing your experience. We’re really glad to hear our team has been responsive and attentive whenever you’ve needed support.
Best,
Denise from Scandinavian Biolabs
Always a great experience !
April 19, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Giorgia,
Thank you for your lovely feedback. We’re very happy to hear you’ve consistently had a great experience with us.
Best,
Denise from Scandinavian Biolabs
Excellent company
This company really takes excellent care of their customers. I must say the name of the person I was talking to is called Louie and I hope Louie is recognised for their professional attitude. When I asked to pause my subscription, due to having too many products in my bathroom, they were very gracious about it and sent me a free eyelash serum to try out as a gesture of good will. I really love all their products and it's a rare pleasure to receive such a high standard of customer service.
April 18, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Debra,
Thank you so much for your thoughtful review. We’re really glad to hear you felt well supported, and we’ll make sure Louie sees your kind words. It means a lot to us.
Best,
Denise from Scandinavian Biolabs
Elisa dealt with the issue very…
Elisa dealt with the issue very quickly.
Excellent product and even better customer service
April 16, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ruth,
Thank you for your review. We’re glad everything was resolved quickly and that you had a great overall experience with both our products and support.
Best,
Denise from Scandinavian Biolabs
First order experience
I ordered for the first time to try the products, and had an issue on the delivery due to the delivery company.
Monaliza helped to sort out all issues quickly and was very kind. Amazing customer service overall.
Will update on the products once I receive the order and use it for a while!
April 16, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Nicolae,
Thank you for your review. We’re glad we could assist quickly with the delivery issue and get things sorted for you. We hope you enjoy the products once you’ve had some time to use them.
Best,
Denise from Scandinavian Biolabs
Very friendly and professional 5stars
Very friendly and professional 5stars
April 17, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Simon,
Thank you for your kind words. We truly appreciate your feedback and are glad you had a smooth experience with our team.
Best,
Denise from Scandinavian Biolabs
Interaction with Scandinavian biolabs was excellent
March 31, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Marius,
Thank you for sharing your experience. We’re pleased to hear everything went well and that you had a positive interaction with us.
Best,
Denise from Scandinavian Biolabs
Best Product and even better customer service
I have been using Scandinavian Bio Labs Men’s Hair Growth routine for many years now and have been a loyal customer and I don’t think I’ll ever use another product. Has genuinely made my hair thicker and stronger and has reduced the shedding in my hair almost instantly from using it. I had a mishap where I was out of the country for a while and had to pause my subscription until I returned and unfortunately caused an issue where my subscription was removed. I managed to get in contact with them and was assisted by Hasan who is definitely the most helpful customer service agent I’ve dealt with in any company. Had several issues trying to get the subscription back onto the system but he kept me reassured and managed to keep it at the same price for being a loyal customer. Fella definitely deserves a raise for the hassle I put him through constantly trying to get it back up and running but what a gem. Best product and best service you’ll receive definitely won’t be looking elsewhere.
April 17, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ali,
Thank you for your thoughtful review and for being with us over the years. It means a lot to hear that both the product and our support team have made a positive difference for you. We’ll be sure to share your kind words with Hasan as well.
Best,
Denise from Scandinavian Biolabs
Just started using it so not sure if…
Just started using it so not sure if it’ll work well yet but I had good support for my order after it was delayed and I got it eventually. I don’t really care if it doesn’t work much I just enjoy the feeling of applying it and massaging my head haha!!!! But any improvements it makes to my hairline I’ll take it even if it’s 0.1%
April 17, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ali,
Thank you for giving our routine a try and for sharing your early experience. We’re glad our team could support you along the way, and we hope you continue to enjoy the process as you go.
Best,
Denise from Scandinavian Biolabs
Oktay made everything right
Oktay made everything right. This experience has lived up to what I have come to expect and more!
April 12, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Sharon,
Thank you for your kind feedback. We’re really happy to hear that everything met your expectations and that your experience with us has been a positive one.
Best,
Denise from Scandinavian Biolabs
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