Scandiscents Reviews 

I cannot recommend this company enough. I had an issue with one of my diffusers. They emailed a video showing how to fix the problem but it didn’t work. They have now sent me a brand new replacement without any charge. I’m very impressed with their customer service and will happily buy from them again 😊😊

DO NOT BUY FROM SCANDISCENTS.
FAULTY PRODUCTS , AWFUL CUSTOMER SERVICE.
STILL HAVING TO COMMUNICATE WITH THEM ABOUT AN ISSUE THAT WAS RAISED MONTHS AGO .
STILL WAITING ON REFUND.
HISTORIC COMPLAINTS ON SOCIAL MEDIA DETAILING THE SAME ISSUES THAT IM HAVING.
RESEARCH AND READ CUSTOMER COMMENTS QUICK, BECAUSE NEGATIVE COMMENTS ARE GETTING REMOVED QUICKLY

IN RESPONSE TO SCANDISCENTS REPLY........

IT WAS CONFIRMED IN THE 27TH SEPT.......
THE REFUND THAT THEY HAVE ISSUED HAS BEEN SENT TO SOMEONE ELSE , A COMPLETE STRANGER . A NEW REFUND IS APPARENTLY BEING PROCESSED.
THE CONFIRMATION EMAIL WAS SENT TO AN INCORRECT EMAIL ADDRESS

I absolutely love my diffuser,it’s so much easier then messing about with candles ,or the ones with water ,they smell incredible, love, love ❤️ The customer service is also brilliant,they do get back in touch with you ,if you have a problem.thankyou scandiscents 👏👏👏

Have bought 2 of the cordless diffusers and they’re great! One had issues and after a couple of emails they sent me a new one out straight away. Highly recommend.

Good customer service. I had a problem with the diffuser (it leaked) but after contacting the company a new unit was sent out and I am extremely pleased with it. Really good throw of fragrance. Their oils are exceptionally good too.

Congratulations on great customer service 🙌
Very refreshing in this day & age. Thank you

Brilliant customer service
And great products
Really happy with it

Received the 2nd diffuser over the weekend as the original one stopped misting. After complaining and within a week I did receive the new unit. Unfortunately this does not work from the word go. Fully charged, the motor works, I think air is coming through the hole inside the unit but it it not dispelling the oil/scent at all. This 2nd unit was different in design with a small white piece screwed into the bottle dispenser. You attach a tube onto this which goes in the oil bottle. I think there is a design fault with this as it does t appear to be hollow so the oil can’t work its way through the device. I have given up, thrown it into the bin. Because I had also just bought 5 new oils in a bundle, I have lost £80. I will buy a water based diffuser and use the oils in this.

Reading reviews online, it appears that there are lots of instances similar to mine where the device just doesn’t mist. It is clearly a poorly made product that should. E avoided at all cost.

I've used lots of diffusers over the years and the Scandiscents version is really impressive, sturdy and feels quality it's excellent value for money.
Also I had questions regarding the packet of tools so I emailed the customer service and within 24 hours I received a detailed reply from the owner James, wonderful customer service.

The scents are wonderful and the units are smart and sleek.
I had a very minor issue with my order and the team handled it in a timely, efficient and friendly way.
I am looking forward to trying the various oils on offer.
I am a big fan of things which make my house smell lovely and these diffusers are one of the best things I have tried.

Purchased several diffusers for my own home and for friends as housewarming gifts. All of us absolutely love them!

I have been converted from using water based diffusers, especially in Winter as it means your not putting more moisture into the air and adding to the damp/condensation which can occur during the colder months.

Definitely recommend.

Great product and fantastic customer service.
Highly recommend them

After receiving a faulty diffuser I contacted Scandiscents and received a prompt email on how to start the return process.
I also had a conversation with James ( after I realised I had given the wrong order number!) everything was sorted efficiently and I now have a new diffuser which is amazing and throws a great scent around the whole house. I couldn’t be more pleased.

Halo not misting, standard reply of send video. Still not working. In fairness they did send out a brand new unit. Worked for around three days then stopped misting again. Would not reccomend the product. Got three of these now (with the replacement) one works two dont. Seems to be a hit and miss product. They need to sell diffuser replacements as other companys do.

Found the product quite noisy, not overly impressed as it was quite expensive. Now don’t use it !!

I have just received my order, it’s really great, so easy to use and the smell is fantastic, really fills the whole room with scent. Thankyou so much, great product, won’t be bothering with anything else 👍🙌

After all the trouble I’ve had with this ‘company’ both diffusers have broken now. Absolutely useless I wouldn’t waste your money or your time.

Terrible customer services. They have a standard response of ‘send a video’ then if you respond to this the reply comes back to you? If you Manually put in the email address it comes back as not delivered. My unit leaks and has ruined furniture. Avoid at all costs.

The customer service is shocking. I have 5 diffusers so I'm relatively happy with the product itself. This 5th one though doesn't emit smells like the others and after following their 'fix it' video it still hasn't worked. They won't exchange it until I take a video and show them the smell isn't working?! Ridiculous.

At last! I am super fussy about how my home smells and have been constantly disappointed with candles/diffusers previously bought that either smell synthetic or just don’t scent the room. Within 5 minutes of switching on my new Scandiscents diffuser my house smells amazing. So impressed!