Scentimental SA Reviews 

985
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, amazing long-lasting fragrances, and incredibly fast delivery service. People also deeply appreciate the beautiful packaging and note that the customer support team is consistently helpful and efficient. However, some reviewers were not happy with the overall product performance, mentioning that the scents fade extremely quickly and lack proper longevity. A few other people also felt that the fragrances smell overly synthetic and do not closely match the original designer perfumes. Some customers even experienced inconvenient issues with leaking bottles or broken spray nozzles upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the fragrances are remarkably similar to... See more

Quality

Clients share positive opinions on quality, frequently praising the reliable, long-lasting fragrances that... See more

Order

Customers had positive experiences with order, sharing that the process is smooth and accompanied by fast... See more

Service

People report positive experiences with service, frequently highlighting the incredible quality, fast... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive very quickly, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scentimental truly exceeded all my expectations. Their service is excellent, and the perfumes smell absolutely on point and amazing. The scent lasts the entire day, which is a huge plus. Their prices... See more

Rated 5 out of 5 stars

I ordered my first Scentimental perfume last year, and I’ve been ordering ever since! 🤍 I absolutely love the amazing combinations they offer and, best of all, the fact that I can enjoy high qu... See more

Rated 5 out of 5 stars

Good day, I trust you are well.  My perfume just arrived.  Oh WoW it smells like heaven and Im so excited to wear my new perfume.  Thank you for excellent service.  For being great communicators and f... See more

Rated 5 out of 5 stars

Since Iam buying from Sentimental,I never experienced any delays or problems,their product are 100% .prices are reasonable especially plus bonus of buy 1 get 1 free.Keep up the good work and always ad... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

At Scentimental, we are more than just a fragrance company. We are a registered business with a legacy spanning over 15 years in the health and beauty industry. Our journey has been marked by dedication, innovation, and a deep understanding of the transformative power of scents. Our Offerings Our collection boasts premium 'Inspired By' fragrances, meticulously crafted to evoke emotions and memories. Each scent in our collection is a testament to our commitment to quality and the art of perfumery. Trusted Payments Your security and trust are paramount to us. We are associated with the most trusted payment gateways, including PayFast and PayFlex. Every transaction you make with us is traceable and secured with the highest standards of encryption, ensuring your peace of mind. Partnerships and Associations Our dedication to excellence extends beyond our products. We are proud to be associated with platforms such as Randgo Corporate Rewards. Moreover, our brand has been spotlighted on the global stage as the official sponsor for the iconic "Hunger Games" movie. Such associations underscore our position in the industry and our commitment to aligning with the best. Reseller & Affiliate Programmes At Scentimental, we believe in growing together. Our reseller and affiliate programmes are designed to foster partnerships and collaborations. We offer a platform for entrepreneurs and influencers to join hands with us, ensuring mutual growth and success. Prompt Deliveries Understanding the anticipation that comes with ordering a new fragrance, we've partnered with The Courier Guy to ensure that our customers receive their orders either within 24 hours or on the same day. This service spans throughout South Africa, ensuring that no matter where you are, your favorite Scentimental fragrance will reach you promptly.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

985 reviews

5-star
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2-star
1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(985)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The cologne honestly are addictive and…

The cologne honestly are addictive and im never going back shame to paying full retail for the same quality and nice quality bottles and not to mention the great service from Ana Kelly Shivani and Jason. The whole team spirit and willingness to assist and support makes me come back because of attention to detail person i appreciate the effort from the whole team and the advice and guarantee you get if you not happy. So its a dream come true to find Scentimental. And i have over 9 bottles but keep buying cause of the specials i can get to try new scents my loyalty is gone to one brand i confuse the enemy now on how will i smell today or tomorrow. Its so great i love it. Thanks Scentimental

June 30, 2026
Unprompted review
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Rated 4 out of 5 stars

Good service, dependable

Good service, and trustworthy. In a merket where every second ad is a scam, these guys are the real deal. And as a perfume collector, I can say that their "inspired by" fragrances are mostly spot on!

May 7, 2026
Unprompted review
Rated 2 out of 5 stars

2 Star don't waste your money

I don’t usually write reviews, but I honestly feel like I need to after this experience.

I ordered fragrances from both Perfumology and Sentimental, and neither of them were good. Perfumology was by far the worst — the smells were really off and honestly unpleasant, nothing like what I expected at all. Sentimental was slightly better in comparison, but still not good and nowhere close to the original fragrances they claim to represent.

I ordered Jean Paul Gaultier Le Male, YSL Myself, and Louis Vuitton Imagination, and all of them fell short. None of them smell like the real versions. The Jean Paul Gaultier one especially was really bad for me — I wouldn’t wear it at all. The others were a bit less intense but still disappointing and not accurate.

The biggest issue is how weak they are. The scent fades so fast, it doesn’t even last 2 hours. After a short time, I literally have to put my nose right up to my skin just to smell anything, which is really not what you expect when buying fragrances.

Overall, both experiences were disappointing, just in different ways. Sentimental is slightly better than Perfumology, but still not something I would recommend.

Definitely not worth the money.

June 25, 2026
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Rated 1 out of 5 stars

Absolute Garbage

The quality is pathetic. Does not last at all, max around 2 hours.

The fragrances do not smell close to the original. You rather save up and buy the original or try the perfume gallery. They are more expensive but it is worth it.

They hesitant to give refunds for their rubbish perfumes.

I wont be surprised if most reviews on the website are bots.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Customer-oriented

Scentimental SA is customer-oriented, from when you place your order to the prompt delivery of your parcel. They are always there to answer any and every query along the way. I will always choose them.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Love every scent I have ordered and I…

Love every scent I have ordered and I keep coming back and referring my friends to Scentimental. Service is 10/10. I also love the fact that the packaging has changed and now the name doesn’t fade away because of the perfume. Lovely work guys 🙏🏽🔥

February 4, 2026
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Rated 5 out of 5 stars

Scentimental SA is the beat!!

I have been purchasing "inspired by" fragrances for many years. Scentimental SA is the first fragrance brand that I have found to have the fragrances almost EXACTLY the same as the original. I love Scentimental SA. They are affordable and always have amazing deals and sales. I will never buy an original again.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

I Love Sentimental…

I have made use of Sentimental numerous times over the last year, their products are amazing. I recently had a problem and only part of my order was shipped. The helpful staff sorted out the problem and 24 hours later I received the balance, this is even more impressive taking I live in a small town in the middle of nowhere.
Thank you Sentimental and your staff, you have a life long customer.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

THE BEST

Oh Scentimental my dear... You only give out the best ordered 3 Perfumes and they all smell divine, i dont even know which one i should put on first.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

For me the fact that I could email…

For me the fact that I could email individual people with queries before I bought was an absolute plus. The whole team was so helpful and the customer service was excellent. My perfumes took only a few days to arrive and I love them. I ordered 3 different fragrances and received a 15ml perfume of my choice as a gift with my first order. This one happens to be the best one - Inspired by Frederic Malle, Portrait of a Lady - and is the longest lasting. I am going to actually order it. All around fabulous experience!
Order #171114

June 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Scentimental has the best inspired by…

Scentimental has the best inspired by fragrances! Their service, from assisting with questions, ordering, delivery and of course the actual inspired by fragrances, are amazing. Make Scentimental SA your signature fragrance 😃

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great products and excellent service.

The service is nice. The lady Emily was very patient with me and assured me when I had a challenge with my order and when I finally recieved it, I was very happy and impressed by the perfumes. Their scents are amazing, not too heavy or strong. Not to mention the longevity. Just fa fa then you smell so lovely all day long.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Their customer service is top tier

Their customer service is top tier, as soon as you order, they send you an email informing you that your order is being prepared, when it is booked for shipping, when it is shipped and when it is out for delivery, they let you know . Their consistent communication puts your mind at ease . The order was delivered within 3 days , that is unheard of . Their perfumes are to die for, they smell so good and the bottles are of premium quality

May 23, 2026
Unprompted review

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