Scentimental SA Reviews 

985
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, amazing long-lasting fragrances, and incredibly fast delivery service. People also deeply appreciate the beautiful packaging and note that the customer support team is consistently helpful and efficient. However, some reviewers were not happy with the overall product performance, mentioning that the scents fade extremely quickly and lack proper longevity. A few other people also felt that the fragrances smell overly synthetic and do not closely match the original designer perfumes. Some customers even experienced inconvenient issues with leaking bottles or broken spray nozzles upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the fragrances are remarkably similar to... See more

Quality

Clients share positive opinions on quality, frequently praising the reliable, long-lasting fragrances that... See more

Order

Customers had positive experiences with order, sharing that the process is smooth and accompanied by fast... See more

Service

People report positive experiences with service, frequently highlighting the incredible quality, fast... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive very quickly, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scentimental truly exceeded all my expectations. Their service is excellent, and the perfumes smell absolutely on point and amazing. The scent lasts the entire day, which is a huge plus. Their prices... See more

Rated 5 out of 5 stars

I ordered my first Scentimental perfume last year, and I’ve been ordering ever since! 🤍 I absolutely love the amazing combinations they offer and, best of all, the fact that I can enjoy high qu... See more

Rated 5 out of 5 stars

Good day, I trust you are well.  My perfume just arrived.  Oh WoW it smells like heaven and Im so excited to wear my new perfume.  Thank you for excellent service.  For being great communicators and f... See more

Rated 5 out of 5 stars

Since Iam buying from Sentimental,I never experienced any delays or problems,their product are 100% .prices are reasonable especially plus bonus of buy 1 get 1 free.Keep up the good work and always ad... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

At Scentimental, we are more than just a fragrance company. We are a registered business with a legacy spanning over 15 years in the health and beauty industry. Our journey has been marked by dedication, innovation, and a deep understanding of the transformative power of scents. Our Offerings Our collection boasts premium 'Inspired By' fragrances, meticulously crafted to evoke emotions and memories. Each scent in our collection is a testament to our commitment to quality and the art of perfumery. Trusted Payments Your security and trust are paramount to us. We are associated with the most trusted payment gateways, including PayFast and PayFlex. Every transaction you make with us is traceable and secured with the highest standards of encryption, ensuring your peace of mind. Partnerships and Associations Our dedication to excellence extends beyond our products. We are proud to be associated with platforms such as Randgo Corporate Rewards. Moreover, our brand has been spotlighted on the global stage as the official sponsor for the iconic "Hunger Games" movie. Such associations underscore our position in the industry and our commitment to aligning with the best. Reseller & Affiliate Programmes At Scentimental, we believe in growing together. Our reseller and affiliate programmes are designed to foster partnerships and collaborations. We offer a platform for entrepreneurs and influencers to join hands with us, ensuring mutual growth and success. Prompt Deliveries Understanding the anticipation that comes with ordering a new fragrance, we've partnered with The Courier Guy to ensure that our customers receive their orders either within 24 hours or on the same day. This service spans throughout South Africa, ensuring that no matter where you are, your favorite Scentimental fragrance will reach you promptly.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

985 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(985)

196 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Dont waste your Rands!

Their Fragrances does NOT last, false advertising, it does NOT smell like the originals, I bought Narcisso and OUD Narcisso, if you are done WASTING your rands as their add say, then dont buy from them, the cheap mist at the store lasts longer than this and smells better too

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great, elegant and met my expectations with awesome products. I was skeptical about the products but they did more than I anticipated, I will sure beone of their number one client

March 6, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

An Exceptional Fragrance with Outstanding Service

I am absolutely blown away by the perfume I ordered,it smells incredible and the scent lasts for hours! It’s truly a “WOW” experience from start to finish. On top of that, Scentimental’s customer service is outstanding: quick to respond, attentive, and genuinely helpful.

Thank you to the entire Scentimental Team for such an exceptional product and service. You can be sure I’ll be placing more orders soon!

– M

March 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Buy now

Hi, so I have been using Sentimental for about 2 years and have ordered roughly 10+ bottles of fragrances from them. 🧴👃 I am a huge cologne fanatic and used to pay A LOT of money to smell good, until I found Sentimental, and I should say... THEY ARE A GAME CHANGER! 💰✨ Their fragrances are so close to the original and most of the time better and longer lasting. 💯 longevity The amount of specials you get from them will make you come back for another one (or in my case 3 every third month) every time. 🎁🛍️ With a wide range of ways to pay, you won't be disappointed! 💳😊

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service Topped with a Phenomenal Product

Hello…

I honestly have no words for how absolutely incredible I smell — luxurious, elegant, and truly fit for a queen! From the moment I opened my package, I knew I had received something special.

My son is also over the moon with the bottles I ordered for him. The joy on his face said it all!

Thank you for the exceptional, speedy service. Everything arrived perfectly packaged and in pristine condition. I truly appreciate the consistent communication — you kept me updated every step of the way, which made the entire experience seamless and stress-free.

This was not just a purchase; it was an experience. Professional, reliable, and absolutely over the top in the best way possible. You are truly a hidden gem, and I cannot wait to share your business with everyone so they can experience this level of excellence themselves.

A job exceptionally well done! ⭐⭐⭐⭐⭐

Regards
Lisa

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service 10/10

This is my very first purchase from Sentimental, I accidentally made a mistake on my order, I went mad in my head and panicked, then I decided to whatsapp hoping I would get a response because it was way past 6:30pm already. I did not expect a reply, nor did I even expect my order to be corrected so efficiently. I am very amazed and satisfied with this type of customer service. We need more customer service like this in South Africa. Sentimental Big Ups to Yall!! Now I cant wait to surprise my wife.
Regards
Muhammed

February 25, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

What a waste of my money

What a waste of my money. I bought 3 different cologne,Dior Fahrenheit,Issey Miyake L'Eau Bleue D'Issey Homme and Azzaro wanted. I tested each on different days and I couldn’t even smell it on myself after spraying. Im so dissapointed

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I want to thank Scentimental

I want to thank Scentimental for the VIP treatment, received my parfumes within a week, in excellent condition. Smelling fantastic as ever!
Also, love the new labels and the colorful ads on the email where the parfumes are pictured with some of the ingredients that is in them. It makes one want to buy all of them!

February 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look