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Schiit Audio UK is the official retailer for Schiit Audio products in Europe. We offer the full range of products and full warranty
Beech Road, HP11 1RY, High Wycombe, United Kingdom
2.8
3 reviews
No history of asking for reviews
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My audio DAC/AMP (schiit hel 2) has been horribly unreliable, often it will simply not work for no reason. The USB connection has never worked and the only option I have to use the product is an optical cable, which very often doesn't work either
TLDR: Faulty product and terrible customer service.
These guys sent me an (expensive) amp/dac combo that somehow looped in static that wasn't there when I ran my headphones directly through the computer. When I reached out to their customer service department for assistance, they basically copied and pasted their troubleshooting bullet-points from their FAQ. I had read those already, and returned to try and troubleshoot the product myself. No luck. Reached back out to their customer service and they replied with a short email asking me to pay shipping and packaging costs to get the item back to them so they could fix it. Not confident I would get back a working product if I were to send it back to be "fixed", I asked them to provide a return label so I could send it back and get a refund. They told me no. I pushed back and they agreed, but told me they'd charge me a restocking fee.
Bottom line: Schiit has such terrible customer service, the only conclusion I can come to is that they do not want to sell their products, and instead are proactively trying to repel new customers and sales. It's bizarre.
Fantastic company. Customer service is top class - they are fast to respond and will go out of their way to ensure you have a great experience.
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