Schleich Reviews 

Absolutely shocking experience! I initially ordered 2 products direct from Schleich totalling over £200. I have never received the items, and after contacting customer services I initially received an email response, but once it came to them having the fix the problem they stopped responding. Since the items were meant to be birthday I gifts I reordered them from Amazon. The products arrived promptly, but were missing significant pieces. Again, customer services requested evidence, I sent it all, and since then they have ignored me. So I'm out over £400 and have no worthwhile products! Awful service, faulty products, and generally unreliable and trashy company. Avoid at all costs!

Dear Schleich team,

I’m writing this as someone who grew up genuinely loving Schleich, which is precisely why I feel compelled to say this. I no longer buy or recommend your new animal figurines. For me, Schleich used to stand for something incredibly specific: realism.

As a child, your figurines weren't simply toys. They taught me to observe animals. I would look at their anatomy, proportions, musculature, coat patterns, expressions and movement. The sculpts encouraged me to develop an eye for detail, and at the same time they gave me an enormous imaginative world to play with.

There was something wonderful about the fact that a child's toy did not need to exaggerate or cartoonize an animal to make it appealing. The animal itself was fascinating enough.
That, to me, was Schleich's identity.

And this matters to me even more now.
I am now at an age where I have many children around me, children of family and friends, and for years, I had always imagined introducing them to Schleich. I genuinely looked forward to choosing their first animals, building their collections over birthdays and Christmases, and hopefully passing on some of that same wonder that your figurines gave me as a child.
I wanted them to hold these animals, study them, play with them and become curious about the real creatures they represented. I wanted to give them that same little doorway into the animal kingdom that Schleich gave me.

Unfortunately, looking at the direction the brand is taking today, I no longer feel that I can do that.

And that is perhaps the most disappointing part of all. You are not simply losing a longtime customer. You are losing someone who fully intended to introduce a new generation of children to your brand.

When I look at many of the newer figures today, I genuinely struggle to recognize that same Schleich. The plastic often feels and looks cheaper, paint applications appear flatter and less nuanced, colors can look unnaturally bright or glossy, anatomical proportions are sometimes strange, and many sculpts have moved toward a softer, more cartoon-like interpretation of animals.

And I know I am far from the only longtime customer or collector who has noticed this.

What makes this particularly disappointing is that Schleich still associates its name with authenticity, detail and quality. Those are exactly the qualities many of us fell in love with, and exactly the qualities we feel are disappearing.

I understand that Schleich has grown enormously, that manufacturing requirements change, and that developing more sustainable materials is important. I am not asking the company to remain frozen in the past.

I am asking you not to lose what made Schleich, Schleich.

Please look again at the animal sculpts from the 2000s and early-to-mid 2010s. Look at their anatomy, restrained expressions, textures, subtle shading and attention to species-specific detail. Put some of those figures beside their modern equivalents.
The difference speaks for itself.

I would gladly become a customer again if Schleich returned to that philosophy: fewer compromises, exceptional sculpting, anatomically convincing animals, nuanced paintwork and materials that make the figurines feel substantial and lasting.

More importantly, I would gladly introduce the children in my life to Schleich. I would love to be able to tell that the name still represents the same care, realism and fascination with the natural world that it represented to me.
You have something extraordinarily valuable in your history. There is an entire generation of people who can pick up an old Schleich animal and immediately remember why these figures felt special.
Please don't mistake that attachment for nostalgia alone.

The quality and realism were the brand identity.
And those qualities are exactly what made people like me want to pass Schleich on to the next generation.

I sincerely hope Schleich finds its way back to them.

I recently contacted the Customer Service team and was delighted by how helpful they were! We are big fans of Schleich products as the quality and design is so good.

Why is it so hard to leave a review on your company? I should be able to leave a Google review. I have my granddaughter in town and order 3 horses/unicorns. I ordered in plenty of time and you delayed sending my package. Now UPS is delaying another 72 hours. She will be gone by the time I get the product! Now I have to send them to her which will cost me another $25. I will not order from your company ever again. Im going back to breyer horses. Thought i would try you but it didnt work out.

I ordered the Vet Pick Up Truck for my son for Christmas. When we built it we realised one of the parts was incorrect. I have emailed and messaged on instagram on multiple occasions since Christmas and my messages are either being ignored or the response is that they are waiting for the part to arrive (even though the item is still in stock on their website). After being very patient I have since asked for a refund because the issue isn’t being resolved and my son still can’t play with his Christmas present. Sadly, I still haven’t received my refund or the missing part so I’ve had to go to trading standards. I would definitely not recommend buying from this company and I certainly will not be buying anything else in the future.

Reply to Schleich’s response -

Do not listen to a word they say! I have still not received a replacement or a refund. They say the same thing over and over again but do not resolve the issue. Due to this I have now taken this further!

You have gotten a lot worse recently. If your figures are going to be made from this material, not many people will buy them anymore.
Bring back the style and magic that the figures haven't had for a long time!😭😭

Today I received the two Lucky Pigs Gold and Silver!!
They are very beautiful and well shaped!!
Thank you for your fast and good delivery!!

ANOTHER UPDATE: after another month, I finally received what was supposed to be the correct part AGAIN. And yep, they sent another wrong part. After clarifying and using their website part photos in emails several times, even themselves on their end, they sent a totally different part. We are now 5 months into this nightmare and zero form of compensation. This has to be the most incompetent business I’ve ever had experience with. In fact, never have I ever experienced anything like this. If it didn’t cost an arm and a leg, I would have taken my loss. But this is simply ridiculous.

UPDATE: We are now over a month since I shared this review and I yet to receive the part. Once again, was offered nothing but apologies and they have to reach out to the 'team' to get an update on tracking status. At this point, I am contemplating reaching out to BBB. I literally spent hundreds of dollars on their products and it's been over three months.

Here is a long one.
I placed my first order late November. I was notified that a shipping label was created and given an ETA. Due to holidays, I was nor upset or shocked when it did not arrive on the ETA, however after a week past the ETA date, I noticed in my account that the package was never received by UPS. I contacted Schleich to ensure it had even been shipped out as we were nearing Christmas at this point. I was told they would reach out to Warehouse and let me know. A week passes, I have not heard anything and we are now two weeks from Christmas. I contacted UPS and they said they did NOT have the package. I called Schleich once again and was told they would escalate it and I should hear back in 24 hours. 48 hours pass- still NOTHING. I called again and was told that they would contact warehouse again. I told them no, and then asked them to cancel the order or send out a new one as it was evident my package never made it out of warehouse. I was told that they could not send out a new one because the item is out of stock. They offered a different set (much cheaper I would add) and I said no, I specifically wanted what I ordered. They said they would cancel the order and let warehouse know and that I could expect a refund in the next 5 to 10 business days. Perfect, I then ordered the set through a different party. A few days later, I receive email that the item I had cancelled shipped. I immediately contacted them and stated that this order was cancelled, and I had already placed another order through someone else. Not only that, I was told it was OUT OF STOCK. I was told I could return the product once it arrives. Another inconvenience for me and now out of more money than planned. Fast forward to a week before Christmas and I began assembling one of the other sets I purchased. It was poorly packaged and pieces were broken. I decided that I could live with these flaws but was greatly disappointed. I then came across a manufacturer defect that prevented complete assembly of the $125 set. I immediately emailed Schleich and asked if they provided replacement parts. They said yes and I gave them all of the information requested including pictures. I was made aware that due to high volumes, it could take up to two weeks for the part to ship. Figures. A month passes. No update - no part. I reach out once again. Given the same response 'so sorry' and that they'd reach out to warehouse. A week later the part arrives. They sent the WRONG part. I email them once again and sent pictures of the wrong part they had sent me. Imagine the frustration of spending hundreds of dollars, failed communication internally between Schleich's departments, and the only thing they can do is keep apologizing without making anything right for the customer.
Now for the review of quality. As stated above, parts were broken when it arrived new in box. Small details like snapped little pieces on hooks, the mirror on the hauler, etc. The animals themselves are very durable. The sets such as the hauler and barn- VERY flimsy and if not careful, will break. Pieces constantly fall off with light play. I have never experienced anything like this with toy producers, and I will never spend another dime on Schleich again. For the cost of their products and lack of customer service, it is not worth it.

I contacted schleich recently as I had came across a retired playset which included a trailer and car, however, the vehicle door hinge/clips were missing.
I emailed them to ask if there was a chance of purchasing the spare parts, and not only did they offer to send the parts free of charge, they also refused to let me pay postage costs too!
Amazing company, really made my little girls day. Thank you!

Our daughter is absolutely obsessed with horses! For her birthday a few years back, she got a Schleich horse, and now she has stables, play sets, arenas and everything else you can imagine—she has it all! Schleich is a fantastic product with great designs and imaginative play, but what really sets them apart is their attention to detail. Our daughter was having a blast with her Horse Advent Calendar, but she noticed a couple of doors were missing the items inside. I quickly sent an email to Schleich customer services, and they sent her a horse gift instead. It’s rare to see businesses treat their customers with such care these days, but Schleich really showed they were kind, thoughtful and caring, proving that our daughter’s happiness was more important to them than anything.

We can’t recommend them enough. Thank you again to all the team who helped make our daughter so happy this morning.

Got Eldrador Master Cave: Smashrador for our son, and it has been a very frustrating experience with a badly printer manual in very dark colors making it hard to read, parts that seem very low quality and hard to assemple, and the whole cave seems unstable. Not what you would expect from Schleich. Would return the whole thing if it wasn’t unpacked.

Quality of the figures have significantly decreased as each years pass , the prices are now way too high for this quality , the paint looks cheap , the plastic look cheap , some models are not realistic (those fluorescent dinosaurs???? ) some figures even looks like toys you would’ve got out of a 2$ farm animal tube from chinese store , its not worth anymore

If I could give 0 stars I would.

I asked to have address updated. They refused even when it hasn't shipped yet. I asked for it to be cancelled and a refund. Won't cancel it. Basically once you place an order that's it. They won't touch it. Horrible customer service.

Good Morning Mr David Albert
I am writing this letter with a grateful heart this morning. I would like to acknowledge 2 employees who helped me when the package I ordered for my daughter for Christmas was lost. After numerous calls these two kind people were the ones who came thru for me.

Dina Okeiyi - in customer service
Torell Jones - in the warehouse

They went above and beyond to guarantee my daughter would not be disappointed on Christmas morning with her gifts from Santa.
I feel these two amazing employees who make your company better should be acknowledged. Its because of them my daughters wish list to Santa will be under the tree when she wakes up Christmas morning.
With A Grateful Heart
Nicole Jordan

The quality of the toys is generally very good but we had a problem with a toy and have contacted customer service. I supplied picture and receipt in September and still have not received a satisfactory response. Customer Service is shockingly bad.

I was making an online purchase order for almost $200. It included a promotional bundle to save 35% on a Harry Potter bundle. Everything worked when the discount in my cart suddenly went away. I did both phone and chat with customer service for over an hour with no resolution. They didn't believe me unless I provided screenshots. When I provided screenshots they said it wasn't working on their end and they don't know what happened but are unable to fullfil my order. What a terrible experience and waste of time. Avoid buying from those business and just stick to Amazon and better hassle free companies

Awful customer service my item came faulty and missing pieces I contacted customer service and still no replacement or refund. I have emailed 4 times and even contacted the Facebook page and still no resolution. This was purchased a year ago absolutely shocking. I had a response to say this would be sorted and get I'm still waiting

My son got a schleich Volcano set in May, parts were broken, I sent videos and photos of the parts, at least 6wks between any email reply and it is now October and I am still awaiting the broken part! One of my last emails I sent I outlined how outrageous and poor my experience has been and I recieved a generic "sorry your experience hasn't been what you expected" response.
I have never had such a poor response from a company, and its a toy company! My son has asked repeatedly when his toy will be fixed and I cannot answer him. I will never buy their products again, awful company, selling overpriced toys with no concern or care for the customers. Just out to rob people it seems.

As a birthday present we bought a set for my daughter. One part was missing. Since 17.1.2025 I waited for a response until 26.5.2025, until I finally got a response, that they will ship the missing part. Now is 3.9.2025 and I haven't received the part yet. Still waiting for it since 7 and half months of the service request.

I was expecting a bit more quality from Schleich, as they are well known brand. And my daughters really like Schleich products, but I am very afraid to buy anything again.

No one is picking up calls. I tried +44 (0) 12 79 87 0000

I also dropped emails to their customer care email but no one is replying.

My order number is - 102481