Schlichtung Reise Und Verkehr Reviews 

Very good experience with them after Lufthansa refused my claim. Took a while but won in the end

I had an excellent experience with SRUV. After being unable to reach a satisfactory resolution directly with Lufthansa, I submitted my case to SRUV.

The entire process was clear, professional and straightforward. SRUV forwarded my case to Lufthansa and handled the matter independently and efficiently. In the end, Lufthansa acknowledged my claim in full, including both the compensation and reimbursement of my documented expenses.

What particularly impressed me was the processing time. From submitting my conciliation request to receiving the successful outcome, the entire process took only about one month, which I consider very reasonable and relatively fast for this type of procedure.

For anyone experiencing a similar problem with an airline or transport company, I would definitely recommend contacting SRUV. The procedure is easy to follow and, based on my experience, extremely effective.

I am very grateful to the SRUV team for their professionalism and assistance throughout the process. Thank you for the excellent work.

I would like to say a huge thank you to SRUV for their help and support throughout my case.

Lufthansa initially declined my claim, so I decided to take the matter to SRUV. I was honestly amazed by how quickly and professionally they handled everything. I only had to wait around one month before receiving confirmation that Lufthansa had agreed to pay the full compensation I requested.

I would recommend SRUV from the bottom of my heart to anyone who is having difficulties with an airline and feels they are not being treated fairly.

Great experience with SRUV. The airline initially rejected my claim and told me I could use this conciliation body. It took some time to get a resolution because they had a large backlog of cases to manage, but that wasn't a problem at all. In the end, they solved my issue perfectly and the airline accepted full payment. Highly professional service!

Highly recommended! This is the "second time in four years" that SRUV has successfully helped me with a case against Lufthansa.

Both times, they handled everything professionally, efficiently, and with excellent communication. I’m very grateful for their support and would definitely recommend SRUV to anyone facing an airline dispute in Germany.

I provided my information / details and they presented the facts with a positive outcome on my refund. Website is clear and in both German and English. I submitted my information in English and they kept me informed throughout the process (and they explained where it would take time and so I knew to wait rather than chase and wonder what was happening). Would definitely recommend.

They represented me well and got Lufthansa to offer me a payment, after Lufthansa had dismissed my attempts.
I am very grateful.

Straight forward, easy to deal with and keep you updated on what's going on.
Would highly recommend them..

After months of getting nowhere with Lufthansa, Schlichtungsstelle Reise & Verkehr helped me resolve my case in just a few weeks. They listened, treated my claim fairly, and helped me receive the full compensation I was entitled to.
The service was professional, easy to use, and completely free. I am truly grateful for their support and highly recommend them to anyone facing a travel dispute. Thank you for making a stressful situation end on a positive note.

I am highly satisfied with the services provided by SRUV. They handled my dispute against easyJet incredibly fast, professionally, and transparently. Thanks to their legal support, my case was resolved successfully. I highly recommend their free conciliation services to everyone!

The experience was excellent, all people involved in my case were very professional and with quick responses. I hope every service could be like this one.

Very smooth process. Got fully reimbursed within 6 weeks.

Got my money back after it being rejected by the airline first. Badass, keep slaying

Fantastic service. Full refund awarded. Hope I don't need to use your services again. If I am in a similar situation I will defiantly contact you.
Thank you very much.

Very efficient in "fighting" with Lufthansa to get the due compensation for a delayed flight.

thanks to Schlichtung Reise Und Verkehr I have got my money back from Lufthansa. It is not possible to get in contact with anyone in Lufthansa who can/will help you. But the listen to Schlichtung Reise Und Verkehr! Good job!

Had an issue with Swiss Airlines due to a cancellation. I asked SRUV to step in and assist. Raised the claim on the 20th and thought would take a few weeks maybe a month. No proper German efficiency issue resolved within a week. Still waiting for the actual payment. Really easy process to use

Although took some time, for the decision, the service provide and the information provide to me, for almost one year, was excellent !!

I cannot recommend Schlichtungsstelle Reise & Verkehr e.V. highly enough. Their professionalism, impartiality, and dedication to helping consumers are truly outstanding.

A special thank you to Juliane Rieß, who was incredibly supportive throughout my case. She was responsive, patient, and genuinely committed to ensuring that the matter was handled fairly. Even when the airline continued to delay and provide conflicting information, she remained helpful and guided the process with professionalism.

Without their assistance, I would have struggled to resolve my case. It is reassuring to know that such an independent organisation exists to protect consumers and ensure companies are held accountable.

Thank you once again for your excellent work!

Brilliant. Handled my claim speedily and efficiently against Lufthansa and secured the desired outcome well ahead of time. It is always worth pursuing claims against large companies if you know that the law is on your side.