Schonhaus Reviews 2

TrustScore 3.5 out of 5

3.3

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3.3

Average

TrustScore 3.5 out of 5

2 reviews

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Rated 1 out of 5 stars

Poor Quality Schonhaus Washing Machine and Worse Quality Customer Service

Bought an 8kg washing machine in June 2025 via Euronics and had it installed free of charge, knowing it would need to be moved some 6-8 weeks later for a kitchen refit. The machine always vibrated and began to 'walk' from its bay at maximum spin speed. The Manual says that the machine should be supplied with 4 self adhesive feet, so rang Schonhaus Customer Service 3 times in November 2025 trying to get the feet kit before I took a 3 months trip to Spain, Eventually I did manage to speak to a Customer Service Agent who said she may have to order them from Europe; she couldn't guarantee that the feet would arrive before my Spanish trip in early December 2025 but they should be awaiting my return in March 2026. Of course the feet were NOT awaiting my return, so I phoned again yesterday - on hold for 5 minutes before the ansaphone cut in, suggesting that I leave a message and an Agent would call me back. No return call (this is the 3rd time Schonhaus have failed to return calls about the missing feet ...). Schonhaus don't care about Customer Service - it is as shoody as their products supplied with missing components. They may be £100 cheaper than Bosch, but with a product that wants to walk every day across the kitchen and vibrates enough to shake the new kitchen floor, the product needs to be cheap ... Awful product and worse customer service. One to avoid

November 18, 2025
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