Scooch Reviews 

337
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers had a great experience with this company. Customers frequently praise the products' effectiveness, noting significant improvements in their dogs' health, including anal gland issues, digestion, and anxiety. Many appreciate the natural, vet-formulated ingredients and overall quality, with even fussy eaters enjoying the taste. Exceptional customer service, quick responses, and efficient delivery are also highlighted. However, some people mentioned difficulties with product palatability or hardness, with certain dogs refusing them or showing no improvement. A few other people also felt that customer service was unresponsive or ineffective in resolving issues, particularly concerning subscriptions, delivery, or ingredient queries.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the effectiveness... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the excellent service and fast delivery,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the great and fantastic support... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast dispatch... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Positive experience with ordering Scooch from Amazon for my dogs all in one supplement. I love how these supplements are natural and promotes my dogs health and wellbeing. The reason I didn’t give 5 s... See more

Rated 4 out of 5 stars

Bought some for the first time. Reduced the amount of bum licking. Bought some more to see the effect over a longer period

Rated 5 out of 5 stars

Have only just started the Calming chews so can’t say much about those just yet but we’ve incorporated Scooch supplements into Buddy’s mealtime before and have never had any issue with them! I’m reall... See more


Company details

  1. Pet Supply Store

Written by the company

All-in-one subscription to eliminate hassle from your pet healthcare. From online assessment, health tracking and AI assistant to 24/7 vet support and vet-formulated treatments.


Contact info

4.2

Great

TrustScore 4 out of 5

337 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(337)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

So far so good

So far so good. Gizmo's anal glands were empty on the last vet check. As he has only been on them a short time, I will continue using them and will see what his next vet check says..

October 11, 2024
Unprompted review
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Rated 5 out of 5 stars

SCOOCH has changed my dogs life.

SCOOCH has changed my dogs life.
He’s been having one a day for 3 weeks now and the consistency of his stools as changed they are solid he does a fair amount instead of struggling to go and doing a lot of straining a bit here and there. He just goes now and with ease all at once solid and with no discomfort x

October 9, 2024
Unprompted review
Rated 1 out of 5 stars

Charge different amounts

Charge different amounts .
INVOICE said £37.25 charged £50.40
Email to cancel subscription IGNORED as can't log in .
Requested password reset nothing
Had to get bank to block merchant

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Scooch Anal Glands

My poor Labrador has had to go through several rounds of getting his anal glands expressed and have tried many expensive products that claim to sort out the issue but to my disappointment nothing has worked. I saw Scooch advertised on Facebook and thought it would be worth a try, I am a month in and already noticing a difference. I like how they are treats and I just feed him 3 a day. Will be staying on Scooch going forward and hopefully no more uncomfortable trips to the vets.

August 29, 2024
Unprompted review
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Rated 1 out of 5 stars

BEWARE. … Chews do not work & cannot return

I got the Anal Gland chew supplements for my dog, unfortunately they didn’t work & giving them to him was a real mission. He is not a fussy eater, but with these he smelt them & point blank refused, so they had to be cut up & hidden in his food. Unfortunately I didn’t cancel my monthly subscription in time, I asked for details to return the unopened packet which had been with me less than one week & was refused. Apparently you can only return & receive a refund on your first order? However neither myself or friends can see this on their policy on the website. Clearly 100% money back guarantee does not mean this!!When I questioned this all I got was “thanks for your feedback “ & was dismissed. Terrible customer service!

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Beware!!

Cannot get my subscription cancelled. The website won't let me log in, I can't change my password as the link is incorrect everytime, I've tried emailing but the email bounced back, I've trying commenting on their Facebook page and no one has replied. The first payment was £19, then the next time they charged £25....worst of all my dog doesn't even like the treats!! VERY poor customers service and I'm outraged that this is still ongoing.

September 2, 2024
Unprompted review
Scooch logo

Reply from Scooch

Hi Gemma,

I'm so sorry to hear of your disappointment, we'd never want that to be the case!

Not only are we keen to support you but you also are entitled to a 100% money back guarantee so we can refund you for this.

We can't find any contact from yourself but we'd be more than happy to cancel your subscription for you. Our correct email is woof@scooch.pet - please can you contact this email address so we can confirm your account information and assist immediately.

Please do get in touch at your earliest convenience.

Best wishes,

Team Scooch

Rated 5 out of 5 stars

Amazing products

Purchased anal glands , calming and allergy itch chews, so glad I finally found supplements that actually work for my dog, it’s has worked and helped her so much, I highly recommend trying these supplements chews, it’s great too you can subscribe and get every month

July 31, 2024
Unprompted review
Rated 4 out of 5 stars

Great product. Fast delivery!

After several expensive trips to the vet
we decided to order these anal gland supplement chews for our dog. Super fast delivery! We were initially disappointed with the plastic like texture of the treats as our picky pooch normally turns her nose at these BUT after an hour she decided they shouldn't go to waste and now eats them straight away every night PHEW! After a few days we noticed she'd stopped scooting and there has been a definite improvement with her gland issues. Will def be setting up a subscription now. Highly recommend!

August 22, 2024
Unprompted review
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Rated 4 out of 5 stars

Tablets didn't work, but my money was refunded

I bought allergy itch tablets for my dog. Unfortunately they did not work.
However, Scooch responded to my second note concerning the tablets and have now refunded the cost of my order.
Hence, although I cannot recommend the tablets for all itching issues (hence the four stars), I was pleased with the outcome.

August 19, 2024
Unprompted review
Rated 1 out of 5 stars

This is a completely faceless company

This is a completely faceless company. You buy the products which arrive fine but you have no idea if they are working or not and Scooch is sending the next order when you still have 21 days worth of the original packet left. They take the money and tell you they are being sent on the same day. No chance to cancel and ABSOLUTELY no response from emails sent. This is AI customer care at it's best!! I have repeatedly asked to talk to someone on the phone! Out of the question BUT you get great AI responses by email asking you how the company has done and can you rate them when they have not responded to your request at all. Hilarious and frustrating in equal measures! Unless you are happy to sign up to their App and be prepared to do everything through that, you will not enjoy the customer experience with this company. NO idea if the product is working as it's too early to say but Scooch have made sure they have taken my money and sent another batch. So Scooch have no interest in if the product is working just that they can take your money when it suits! Subscription cancelled by me which is a shame but I can't work with such poor customer service.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, no hassle. Great product has worked really well for my dog.The only drawback for my dog is that being an older dog she has not many teeth so is unable to chew the treat.I have got by this by milling the chews into a powder and adding to her food.This is working well.Would recommend.

August 30, 2024
Unprompted review
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Rated 5 out of 5 stars

I moved to a new and noisier area

I moved to a new and noisier area. Slinky was so highly strung, he barked at every sound. Even the boiler through the night! After using Scooch Calming we have conquered this and are moving onto the All in One. If subscribed everything runs smoothly and you don't have to remember dates of top ups etc. I definitely highly recommend Scooch 👌

August 28, 2024
Unprompted review
Rated 3 out of 5 stars

OK - until you want to cancel it seems!

My dog has been having the chews for quite a few months, but suddenly went off them, we tried all the normal things like peanut butter to tempt her but to no avail so on the day the subscription was due I contacted Scooch to cancel, I had an immediate reply, very early in the morning suggesting things to tempt her but if this didn't work I could cancel, I explained I had already tried all their suggestions and as I had a large supply I still wanted to cancel. I have received no reply since, despite another 2 emails, instead they took the money and still sent out the next pack of chews. I have had to leave a note and communicate with the postman via my doorbell to refuse the package, lets see how long the refund takes. Very disappointed in a company I thought were hot on customer services!

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Early days but this seems to work.

Our dog is just finishing her first month on Scooch for anal gland issues. Since we got her as a rescue last October, she has needed to have her glands expressed by the vet regularly, every four weeks, with lots of scooting her bottom across the carpet as the vet appointment gets close. Since we started her on Scooch, we have not seen any scooting and we are now at 48 days since her last appointment. Even if Scooch just prolongs the period between vet visits I would class it as a win. If it eliminates the problem altogether it will be wonderful.

August 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Bruce the Bulldog

Our dog, Bruce the Bulldog had a very smelly bottom and did so much scooching that his tail was almost bald. After just one week of taking Scooch treats we (and Bruce) noticed a massive difference. It has been three weeks now and no more scooching and absolutely no more smells. It is amazing and Bruce seems so much happier (although you can’t really tell by his face! 😂). And his tail fur is growing back. Just ordered my next batch. Wouldn’t be without them now

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

No more smells

Ok first week one Pug had a little anal leak, but as time has gone on Im delighted!! No more smelly butts, I’ve tried several products, but this has resolved my problem !
I’m totally invested. Thank you

July 1, 2024
Unprompted review

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