Scoolinary Reviews 930

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the platform for its excellent user experience, highlighting the wide range of courses and the ability to learn at their own pace. Many appreciate the professional techniques and inspiration provided by master chefs, which have significantly improved their culinary skills. The quality of the content and the ease of understanding are frequently mentioned as key benefits, making it suitable for both passionate home cooks and professionals. However, some customers expressed dissatisfaction with the subscription renewal process, noting automatic charges and a lack of clear communication regarding cancellation policies. A few other people also felt that some courses were more geared towards professionals rather than home cooks, and some experienced issues with voiceovers and incomplete recipe downloads.

What people talk about most

User experience

People report positive experiences with the user experience. Many customers find the classes excellent and... See more

Product

Reviewers express satisfaction with the product, highlighting its ability to enhance culinary skills and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Subscription

Customers had ambiguous experiences with subscription. Many reviewers expressed frustration with unexpected... See more

Website

Users describe positive interactions with the website. Many reviewers highlight that the platform offers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the best websites for learning about baking, pastry making, cooking, business management... Many courses to choose from and options to complete at your own pace, without any worries. Plus, ther... See more

Company replied

Rated 5 out of 5 stars

I’ve been really enjoying the Scoolinary courses they’re full of practical techniques and chef-level tricks that are ideal for applying in a busy kitchen. The content is inspiring and perfect for anyo... See more

Company replied

Rated 5 out of 5 stars

Scoolinary is a great way to improve your cooking skills. You can choose lessons according to your needs and interests. I cook at home for my family and for me it is important, that the recipes could... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I joined Scoolinary about a year ago after seeing an ad for their Alfajores cookie course—it looked so authentic and delicious that I couldn’t resist signing up. And I’m so glad I did!... See more

Company replied


Company details

  1. Cooking School

Written by the company

Escuela de Hostelería online con cursos de cocina, repostería, panadería, gestión y marketing


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

930 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great courses, app and customer service!

Great array of courses and best quality of material I found so far.
Unfortunately the app (at least on Apple devices) has significant stability issue to the point of becoming unusable. Keeps crashing every few minutes on both iPhones and iPads (tried several), and courses cannot be followed as you spend more time restarting than watching and learning.
This significantly impact negatively the user experience to the point of making it not good value for money.
This has to be fixed asap!

EDIT:
After a few days of email exchange with a very engaged customer service, they understood the problem and acknowledged the need to fix it, it was resolved brilliantly with a new app update that solved all the issue even on my old iPad that was generating some compatibility issue. Well done Scoolinary team, the app as well as the web browser now works perfectly. I will look forward enjoying many hours of high quality Scoolinary courses! Thank you!

December 1, 2023
Unprompted review
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Reply from Scoolinary

Hi Andrea,

We are sorry that you experienced this issue.

The App has launched a few days ago, and while we are glad with the way that works, we know that there might be things to fix. Regardless, we have not experienced this with any of our students, at least we have not been noticed.

We'll reach out to you to understand more about this issue.

Regards,
Franco

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Rated 5 out of 5 stars

The best place to learn how to improve…

The best place to learn how to improve on your cooking skills. the bes teachers and also the Community helps. Now mi kids love my food!!

October 5, 2023
Unprompted review
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Reply from Scoolinary

Hi Paulita,

Thank you so much for your comments. We are glad that your kids get to enjoy your great recipes, helped by our great professionals.

¡Let's keep learning!

Regards,
Franco

Rated 1 out of 5 stars

Heavy renewal problems, warning

The site is ok but there's an issue with renewal, they won't send you the email or it may go to spam and you'll be forced to renew, full price. It was impossible for me to cancel my suscription and I was automatically charged. My advice: cancel, in any way you can and with as much time as possible, because as of right now I still don't have any help and it affected my experience negatively.

November 21, 2023
Unprompted review
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Reply from Scoolinary

Hi Alan,

We are sorry that you feel this way.

As with any subscription, renewal is automatic. When you purchase the subscription, you agree to these terms, and that's why the renewal charge is authorized.

You can find this information in our Frequently Asked Questions (https://scoolinary.freshdesk.com/en/support/solutions) and in our terms and conditions (https://www.scoolinary.com/terms-of-service).

You can always avoid automatic renewal by canceling the subscription before the expiration date (you can also view it before making the first purchase).

Additionally, you will receive an email 7 days before the renewal, notifying you that it will take place. This reminder allows you to cancel if you do not wish to renew.

We will still reach out to you to better understand your case and find a solution.

Best regards,
Franco

Rated 1 out of 5 stars

Courses Length is very short - I did not learn anything

I have subscribed for some course and they were very few based on the course type, the course ads were amazing but the content were less than minimal, like summery and it made me feel that this is an introduction and there might be another place to get the full version

November 16, 2023
Unprompted review
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Reply from Scoolinary

Hi Raghad,

We are sorry that you feel this way.

We create our courses, alongside the great chefs that share their techniques, with the idea that anyone can learn new recipes and have a great experience while doing them. We believe that our content is comprehensive, and many recipes can be learned in each of the courses, which are more than 200. However, we understand that it may not be a platform that is suitable for you.

We will contact you to learn more about your feedback and find a way for you to enjoy them.

Regards,
Franco

Rated 5 out of 5 stars

Tons of courses

I was surprise cause there's a bunch of different type of courses. I decided to suscribe it because the courses and recipes seem endless. It helped me to vary what I eat and inspired me to cook healthier too. Videos are so easy to follow step by step and even if the chef doesn't speak your language they're subtitled.
In short, I've learnt to cook better and I've found out how to prepare super delicious plates! I'm so happy.

September 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent source of culinary wisdom!

Scoolinary covers a huge range of techniques, recipes, ethnic cuisines, including things I had no idea existed, like using a sous-vide approach to "cook" without heat. You can find very sophisticated desserts explained in detailed ways so you can make them happen in your own kitchen.

November 1, 2023
Unprompted review
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Reply from Scoolinary

Hi Sally,

Thank you so much for your comments.

We are glad that you enjoy our content, we create our content as complete as we can, trying to explore cuisines from all over the world. We hope that you keep enjoying our platform.

Regards,
Franco

Rated 5 out of 5 stars

High quality instruction for students of the culinary arts

The video courses on Scoolinary are of high quality, with several very well known chefs sharing their knowledge and experience. The user support on the platform is excellent, with queries answered promptly. The courses are offered in multiple languages and new courses are added often. There are extra features that add value, such as a podcast and regular "cooking challenges", which encourages students to try exciting and interesting new recipes.

November 2, 2023
Unprompted review
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Reply from Scoolinary

Hi Mandie,

Thank you so much for your comments.

We work very hard every day so we can offer our students a complete platform were they can learn and improve their culinary skills. For that, we intend to make it as good as we can, complementing our courses with extra content that helps became a better at the kitchen.

¡Let's keep learning!

Regards,
Franco

Rated 5 out of 5 stars

Great platform

I am loving the courses. So helpful and easy to follow.

August 1, 2023
Unprompted review
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Reply from Scoolinary

Hi Mary,

Thank you so much for your review. We work hard every day so we can provide the best content possible to our students.

¡Let's keep learning!

Regards,
Franco

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Rated 5 out of 5 stars

I love these courses

I love these courses! They're so inspiring and easy to follow. The instructors are experts in their fields, and I learn a lot from each of them. Keep it up!

March 1, 2023
Unprompted review
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Reply from Scoolinary

Hi Mary,

Thank you for your opinion about our platform!

We are glad that you enjoy our content. We create this courses, alongside the chefs, with the intention to make them fun and inspiring, so you can traslate your knowledge to your home.

¡Thank you again!

Regards,
Franco

Rated 4 out of 5 stars

Great platform but needs a lot of work

Very informative, my only issues are the substitutes and English subs. The subs are not always great and the same goes for the translations for some of the dubbed lessons. And unfortunately the Voice overs also sound very 1 dimensional and can really detract from the lesson where you can hear the enthusiasm and pride from the original audio (underneath the awful music).

September 11, 2023
Unprompted review
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Reply from Scoolinary

Hi,

Thank you for your review. Your feedback is very valuable for us in order to improve our platform everyday. We would like to apologize if you experienced some issues with the translation and subtitles.

We're committed to improve our platform, since we want to give our students the best experience possible.

We're actively working on replicating the voices of our chefs in various languages to ensure that the experience closely mirrors the chef's actual voice.

While there is always room for improvement, we believe that our English version provides a valuable platform for learning.

We thank you again for your review and while it's a very good rating, we'll reach out to you to understand in what courses you felt this way.

Regards,
Franco

Rated 2 out of 5 stars

Great for Spanish speakers-not for English

Would be great for Spanish speakers; the courses themselves seem high quality with well known instructors. However, if you don't speak Spanish, it's a sub-par experience and I'm surprised by it - there is definitely a disconnect between the quality of their courses and the quality of their marketing to their target market (which should NOT be English speakers - they should focus on Spanish speakers only until they can nail their translations & provide a high-quality experience for English speakers - or don't venture into a new language at all). My experience: All the Scoolinary sign up ads I saw were in perfect, native-sounding English, as were the sign up pages on the website. So of course when I signed up, I had no reason to think the courses would ALL be in Spanish, with pretty rough auto-subtitles and often AI-voiceovers. There are actually a number of times when I saw the incorrect ingredients listed in the subtitles (only caught it because I knew what they were making) or the AI-voiceover translation sounded like something that was a joke translation rather than intentional. (Actually, I guess I can't say it was intentional, either, because the translation wasn't done by a human.) And almost a year later after signing up, it hasn't gotten better; they just sent me an email this morning in perfect English to advertise their new podcast - which is entirely in Spanish. 🤦‍♀️ There is nothing wrong with producing Spanish language culinary courses and staying true to that. But if you want to go into other languages, please be honest and upfront in your advertising about how the courses are presented and what to expect. If a customer's expectations are higher than what a business delivers, that's when dissatisfaction arises. Be upfront and honest (don't try to be something you're not) and all is well.

September 9, 2023
Unprompted review
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Reply from Scoolinary

Hi G.R,

Thank you for sharing your experience. Your feedback is important to us, and we apologize for any frustration you may have encountered. We understand the importance of delivering high-quality content and clear communication.

We're committed to improving our translation and subtitles, we have English native collaborators correcting the subtitles. Additionally, we're actively working on replicating our chefs' voices in multiple languages striving for an authentic experience. While it's a work in progress, we're giving our all to achieve it.

We believe our English version offers a valuable learning platform, offering more than 25 courses with English speaking chefs, but we realise there's always room for improvement. Your input guides us, and we appreciate your patience as we make necessary enhancements.

Please share your email, and we'll follow up to learn more about the specific courses/lessons you've encountered this issue with. Thank you.

Regards,
Franco

Rated 5 out of 5 stars

Really inmersive online masterclasses

You can assist to professional classes with ones of the best chefs in the world, I really reccomend it.

May 16, 2023
Unprompted review
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Reply from Scoolinary

Hi Álvaro,

Thank you for your comments. We appreciate that you enjoy our courses, making our platform a useful tool for you to learn.

¡Let's keep learning!

Regards,
Franco

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Rated 5 out of 5 stars

Almost perfect Ramensoup for friends

My first class is the Ramen-class. I really like the historical and all the other informations about this Japanese soup, the cooking techniques, Ramen-varieties and ingredients. Very interesting and I've learned a lot more than just to cook a Ramensoup.
Last weekend I invited some friends for a Ramen-Dinner I couldn't have done without this course.

April 29, 2023
Unprompted review
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Reply from Scoolinary

Hi,

Thank you so much for your comments. It's very important for us to provide the best content possible and we loved your review. It's great that you are able to share this with your friends and delight them with this recipes.

Thank you again.

Regards,
Franco

Rated 1 out of 5 stars

Impossible to deactivate autorenew

Impossible to deactivate autorenew. The usual autorenew Scan. It should NOT be set by default.

April 22, 2023
Unprompted review
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Reply from Scoolinary

Hi Blaise,

As part of our standard procedure, an email is sent 14 days prior to the renewal date to remind you about the upcoming automatic renewal.

You can find more details regarding our refund policy for renewals in our FAQ (https://www.scoolinary.net/faq) and terms of use (https://www.scoolinary.net/terms-of-service).

The subscription renewal can be cancelled by cancelling the subscription. You can do that at any time on your profile, clicking on "Your name < My account < My profile".

We apologize for any confusion or inconvenience, but our refund policy for subscription renewals remains unchanged.

We will reach out to you to understand more about your case and find a way to make it work


Best regards,
Franco

Rated 1 out of 5 stars

For pro chefs only

Not as expected, I was hoping to improve my home cooking skills. These courses are aimed at the hospitality industry or chef´s.. not the average home cook, to create what I thought would be a simple dish then you have to invest $1000´s on expert machinery and get hold of very hard to find ingredients.

Tried to get a refund after only using the platform for a few hours my application was within 28 days however the support "person" told me the refund policy is 7 days. When contacting the support team they don´t use any names or really care about your situation. I was ill hence delay in applying for refund. They can clearly see i´ve only been on the platform for a few hours.

This return period is too short for anyone who has a life, job, kids to really assess if the platform is for them.

My advice is to avoid and save your money.

March 2, 2023
Unprompted review
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Reply from Scoolinary

Hi Matthew,

We are sorry that your experience at Scoolinary was not the best.

We do offer courses for all levels, and if you're interested in beginner-level courses, you can visit our website at https://www.scoolinary.net/difficulty/easy. You'll find over 20 courses suitable for beginners.

Regarding your comments about the refund, our policies state that refunds will only be issued within 7 days of subscription purchase, as long as you have not viewed more than 20% of any course. You can find more information in our Frequently Asked Questions section at https://www.scoolinary.net/faq. Unfortunately, in your case, you did not meet the requirements for a refund.

Our support team is dedicated to providing the best service possible to our students. We are always here to help.

We'll reach out to you via mail to understand more about your situation.

Regards,
Franco

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Rated 1 out of 5 stars

I do not recommend this platform.

On December I made the mistake and renewed the my yearly subscription. They charged me "accidentally" double the amount. I contacted with the costumer service and they assured me that they will refund me the extra amount of money they charged me!
3 months later they DIDN'T REFUND me a penny. They are still trying to fool me by telling me me that they had requested the refund by giving a number that dies not exist and the problem is with my bank. I contacted with the bank of course many times and there is no pending refund.
Plus most of the classes are disappointing!!!!
So I TOTALLY NOT RECOMMEND IT!
There are many other platforms and sites much better than this one and more simplyfied also.

December 5, 2022
Unprompted review
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Reply from Scoolinary

Hi Konny,

We are sorry that you are experiencing this issue.

As we have already told you, the refund has already been made and we have shared with you this information.

So it seems that there might be an issue with your bank. We have already offered you the possibility to put us in contact with your bank so we can match the information and reach a solution.

Please feel free to reach out to us so we can move forward with this.

Best regards,
Franco

Rated 5 out of 5 stars

Worth the money

So I opted for the yearly subscription and I'm definitely saying it worth every penny. There's a lot of variety of courses from classic to contemporary cooking, flavors from all over the world. Every week new course added. True that the platform itself could go for better quality (I'm talking about English version) but content wise is top notch.

February 22, 2023
Unprompted review
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Reply from Scoolinary

Hi Agota,

Thank you for your comments. We are glad that you enjoy our platform and we hope you learn a lot of new recipes.

Regards,
The Scoolinary Team

Rated 1 out of 5 stars

The classes are long winded and have…

The classes are long winded and have stupid intros that last 5-15 seconds, completely pointless. Also really annoying music overlayed to the video. Learnt nothing from the classes I did, just wasted time listening to absolute drivel. Emailed to complain and got no response, no refund, so yeah, total waste of money. All hype and no substance

January 9, 2023
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Reply from Scoolinary

Hi Rachel,

We are sorry that you did not enjoy your experience at Scoolinary.

In 2023 we made an improvement in our lessons´ intros, making them shorter and more dynamic. We hope you were able to appreciate this in this year´s courses.

We checked what you mentioned about the music, but we can perfectly listen to the chef´s voice.

Also, we didn´t receive any request from you in our Support email, but we'll reach out to you to understand more about your comments.

Best Regards,
Franco

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