Bobby the technician arrived on time, phoned the day before to confirm the installation appointment and on the morning to confirm her eta. Very pleasant young lady, knowledgeable very good at what... See more
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Review summary
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Reviews shaping this summary
All new us as is our new Motorhome so when my husband noticed a door wasn’t shut properly he opened it the alarm went off straightaway and within 2 minutes someone from scorpion rang up to check to s... See more
Very pleased with the scorpion s5 fitted, gives a detailed description of previous drives and scores on driver behaviour. Great having the peace of mind knowing exactly where my car is now 24hrs a da... See more
Company replied
Efficient, friendly and competent installation work carried out as agreed. Of course we won't know how effective the technology and service is unless the car is stolen! Hopefully we will never find ou... See more
Company details
- Telematics Service
- Applicant Tracking System
- Car Alarm Supplier
- Car Security System Installer
- GPS Supplier
Written by the company
We are Scorpion Automotive, a UK manufacturer with over 50 years of experience in keeping vehicles safe and secure. Since 1973, we’ve been designing and building high-quality vehicle security and telematics solutions trusted by drivers, riders, and businesses around the world. Our products include alarms, immobilisers, and trackers for cars, motorcycles, vans, fleets, and even heavy plant machinery. All our systems are developed and manufactured in-house at our UK facility, giving us complete control over quality and innovation. We’re proud that many of our products are Thatcham approved and recognised by leading insurers, helping our customers not only protect their vehicles but often reduce their premiums too. Customer service is at the heart of what we do. We offer UK-based support, 24/7 monitoring, and intuitive mobile apps so our customers can always feel connected and in control. Whether it’s protecting a motorcycle with our Datatool range, securing a family car, or managing an entire fleet, our focus is always the same: delivering reliable technology with peace of mind. At Scorpion Automotive, our mission is simple — to make vehicle ownership safer, smarter, and more secure for everyone.
Contact info
Scorpion House, Chorley North Industrial Estate, Drumhead Road, PR6 7DE, Chorley, United Kingdom
- dan.balsamini@scorpionauto.com
- scorpionauto.com
4.6
Excellent
3K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Scorpion Track
Thank you for the great feedback, Richard. Glad everything was well organised and the installation went smoothly. Welcome to the Scorpion family!
Customer Support - Scorpion Automotive
Easy set up
The tracker was fitted by the selling dealer but the set up and registration was simple and effortless.
So far no problems
April 8, 2026
Reply from Scorpion Track
Thank you, David. Really glad the setup and registration process was straightforward. If any questions come up along the way, we are always here to help.
Customer Support - Scorpion Automotive
The fitter was very efficient polite…
The fitter was very efficient polite and helpful.
April 13, 2026
Reply from Scorpion Track
Thanks so much, Nige. Efficient, polite and helpful is exactly what we want every visit to be. Glad the fitter delivered on all three.
Customer Support - Scorpion Automotive
Professional and well mannered…
Professional and well mannered installation with no mess
April 8, 2026
Reply from Scorpion Track
Brilliant, thank you Tim! A clean, professional installation with no fuss is exactly what we aim for. Glad we could deliver that.
Customer Support - Scorpion Automotive
After having my beloved car stolen I…
After having my beloved car stolen I thought I should take car security seriously,so decided to get a tracker professionally fitted,also had a dash cam done at the same time,Dan arrived on time and the whole process only took 45-60 minutes very pleased with both,Dan took the time to explain everything I needed to know.so now I’ve got great peace of mind and I can now stop looking out the window to check on the car last thing at night and first thing in the morning ,a big thank you to Dan the man
April 15, 2026
Reply from Scorpion Track
Thank you so much for sharing this, Francis. We are really sorry to hear about your car being stolen, and so glad you now have the protection and peace of mind you deserve. We will make sure to pass your kind words on to Dan. Thank you for trusting us with your security.
Customer Support - Scorpion Automotive
Reply from Scorpion Track
Thanks so much, Corinne and Tony! Easy booking, on time, quick and efficient. That is exactly the experience we want every customer to have. Enjoy the protection.
Customer Support - Scorpion Automotive
I fitted tracker and within 2 weeks it…
I fitted tracker and within 2 weeks it stopped working
I asked to rectify this issue and I have been given appointment after 2 weeks
So approximately for one month I have subscription and car not being tracked I requested for urgent review but they don’t have time
I am updating this review on 1 May 2026
I saw a msg on trust pilot to Email the job number to their email. I emailed at that email and all of the other emails I have got and to be honest nobody even cared to reply my emails
Very busy company
April 8, 2026
Reply from Scorpion Track
Thank you for your review, Mirza. We are sorry to hear the tracker stopped working so soon after fitting, and that the wait for an engineer appointment has left you paying for a subscription without coverage. We completely understand your frustration and agree this situation needs to be treated with more urgency. Please contact us directly at technical@scorpionauto.com quoting reference GP71CLX so we can review your case and look at what we can do to bring the appointment forward. We are sorry for the inconvenience caused.
Customer Support - Scorpion Automotive
The fitter was amazing 🤩 knowledgeable
The fitter was amazing 🤩 knowledgeable, friendly and efficient. The tracker has an app, so you can keep an eye on where your vehicle is at all times.
April 14, 2026
Reply from Scorpion Track
What a lovely review, thank you Martin! Knowledgeable, friendly and efficient is a great combination and we are really pleased the fitter delivered. Great that you are already getting to grips with the app too. Enjoy the peace of mind.
Customer Support - Scorpion Automotive
Engineer very good left my car clean…
Engineer very good left my car clean and tidy .
Booking in team poor at answering the phone and not coming back to me .
April 7, 2026
Reply from Scorpion Track
Thank you for your review, Neale. Really pleased the engineer did a great job and left the car in good order. We take your point about the booking team though, and we are sorry that calls were not answered and follow-ups were not made. That is not the standard we aim for and we will make sure this feedback reaches the right people internally. We appreciate you flagging it.
Customer Support - Scorpion Automotive
Nightmare process. Good product
Nightmare process.
First appointment installer turned up, but no equipment had been sent.
Second appointment - equipment sent, but installer failed to turn up
Partial refund confirmed by email, but still not received 3 weeks later.
Eventually fitted and pleased with product - but embarrassing customer service.
April 8, 2026
Reply from Scorpion Track
Thank you for your review, Paul. We are genuinely sorry for the significant disruption you experienced. Two failed appointments is completely unacceptable, and we are also very concerned that the partial refund confirmed to you in writing has still not arrived three weeks later. Please contact us directly at technical@scorpionauto.com quoting reference HX18AOL and we will chase the refund as a priority and ensure everything is properly resolved. We are glad the product itself has been positive, and we are sorry the experience surrounding it fell so far short.
Customer Support - Scorpion Automotive
So far so good
So far so good, it was easy to register and the app gives a lot of information that we didn’t expect, would highly recommend.
April 14, 2026
Reply from Scorpion Track
Thank you for the kind review, Martin. So far so good is exactly where we want you to be, and it is great to hear the app has given you more than you expected. We appreciate the recommendation.
Customer Support - Scorpion Automotive
Reply from Scorpion Track
Thank you! Easy, seamless and no fuss, that is always the goal. Glad it all came together perfectly for you.
Customer Support - Scorpion Automotive
Good Instalations with no hassle.
Good Instalations with no hassle.
Great communication from the professional engineer answered all questions
April 14, 2026
Reply from Scorpion Track
Thank you for the great review. No hassle and a professional engineer who takes time to answer questions, that is what we always aim for. Really glad to hear it all went smoothly.
Customer Support - Scorpion Automotive
Great service from start to finish…
Great service from start to finish highly recommend scorpion very helpful and professional
April 21, 2026
Unprompted review
Reply from Scorpion Track
Thank you so much for the recommendation, it means a great deal to the whole team. Really glad you found us helpful and professional throughout.
Customer Support - Scorpion Automotive
Installation arrangement disorganised…
Installation arrangement disorganised but otherwise very good service. Discounted subscription renewal offer attractive.
April 13, 2026
Reply from Scorpion Track
Thank you for taking the time to leave a review, Rachel. Glad to hear the service itself was good and the renewal offer caught your eye. You are right that the installation arrangement should have been smoother, and we are sorry for any frustration that caused. We have noted your feedback and will pass it to the relevant team. We hope to make the renewal process a much simpler experience when the time comes.
Customer Support - Scorpion Automotive
Reply from Scorpion Track
Thank you for taking the time to leave a review, Palen. Really glad we were able to resolve things to your satisfaction.
Customer Support - Scorpion Automotive
Difficult to set up system on line
April 17, 2026
Reply from Scorpion Track
Thank you for your review, Sharon. We are sorry to hear you had difficulty setting the system up online. We would love to help you get everything working properly. Please email us at technical@scorpionauto.com quoting your reference number SGDTT6FSWHC342665 and a member of our technical team will guide you through the setup. We hope to get this sorted for you quickly.
Customer Support - Scorpion Automotive
The tracker has already fallen off
The tracker has already fallen off. Not ideal trying to stick it to material. The man that came wasn’t the best in customer care. He complained about about Arnold Clark, the system and his time being better spent elsewhere. Not the best experience.
Since this occurred Scorpion has been in touch quickly and are in the process of making good the problem. I will review again.
April 13, 2026
Reply from Scorpion Track
Thank you for your review, Sue. We are very sorry to hear about your experience. A tracker coming loose after fitting is something we need to put right straight away, and we are equally concerned to hear that the engineer's conduct during the visit fell short of what we expect from anyone representing Scorpion. Please contact us directly at technical@scorpionauto.com quoting reference CU67SPV and we will arrange for an engineer to return and ensure the fitting is completely secure. We will also address the conduct issue internally. We are sorry again for the poor experience.
Customer Support - Scorpion Automotive
Good service great guy but left the…
Good service great guy but left the cover hanging for the price I’d have wanted it done better and more professionally considering it’s a anti theft device leaving it showing kind of defeats the point
April 13, 2026
Reply from Scorpion Track
Thank you for the feedback. We are glad the fitter was pleasant to deal with, and we are sorry the installation finish did not meet the standard you should expect. You raise a completely fair point: with a security device, a clean and concealed installation is part of the job, not an optional extra. Please get in touch with us at technical@scorpionauto.com quoting reference AF26WBM and we will look at getting an engineer back out to put this right.
Customer Support - Scorpion Automotive
Good
Good, prompt professional service. Impressive bit of kit too. Good value for what it provides. Thanks
March 26, 2026
Reply from Scorpion Track
Thank you Ian, really glad it hit the mark. We appreciate the review.
Customer Support - Scorpion Automotive
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