Scotch Whisky Auctions Reviews 1,177

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making every interaction pleasant. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the entire process, from bidding to delivery. Consumers also commend the product selection and the smooth user experience on the platform. However, some customers also noted issues with delivery services, specifically mentioning UPS, citing problems with tracking, unexpected fees, and even undelivered items. A few other people felt that the shipping quotes were unexpectedly high after purchase, and some expressed dissatisfaction with the company's storage policies.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers consistently praise the efficiency,... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Product

People report positive experiences with product. Customers consistently praise the excellent selection of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and efficient... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an incredible team. Each member guided me through all the selling process, arranging photo valuation, doorstep collection, updated me with messages and helpful emails, and advised me when the mon... See more

Rated 5 out of 5 stars

Scotch Whiskey Auctions is no fuss and they deliver the bottles quickly and efficiently. Everything is as advertised. The main benefit is you can source the drinkers from years ago that are still... See more

Rated 5 out of 5 stars

A very straight forward and simple process in selling my late fathers Macallan Whisky. Was able to get a quick online valuation which in the end, the bottle sold for the exact price the valued it at.... See more

Rated 5 out of 5 stars

I had 10 bottles of malt from the Rare Malt First Cask range stashed away for a rainy day. Having had a very easy and reasonable promising valuation from SWA I submitted them for auction. Easy pick up... See more


Company details

  1. Online Auction Service
  2. Alcohol Store
  3. Auction House

Written by the company

Scotch Whisky Auctions is one of the biggest online whisky auction sites in the world. We run a live auction once a month, you can find our auction dates on our main website. We have a huge array of bottles rare, collectable, unique and highly sought after. Our staff have an extensive knowledge of all things whisky-related. We provide a helpful and friendly customer service. You can use the Scotch Whisky Auctions website to see what we have sold previous bottles for. Other Services: Home Collections 0% commission for sellers Free E.U. & U.K. Courier Collections for sellers Any other questions don't hesitate to call our office or drop us a message.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Szymon

Very good contact with the company, bottle collection at my place, everything is clear and legible, that's how it should be, I recommend

October 22, 2025
Rated 5 out of 5 stars

Efficient and good

Makes the whole process simple and easy. The collection was good on time and cheerful. The paper work was clear and the notice of bids easy to follow. The payment was prompt and on time and the charging policy clear and reasonable. Just quietly efficient and good. Many thanks David Davenport.

October 22, 2025
Rated 1 out of 5 stars

No more service focussed. More extortion and blackmail

They have moved away from a service brand to become an extortionist of sorts. High handedness, threats and blackmail is the usual playbook if you have left any bottles with them in storage.

So please beware. And do so on your own risk. Even when there are no pending invoices showing, bottles from storage are simply relisted in auction ( or threatened to be).

Its getting ridicluous by the day. Downside of getting too big and investor pressure to drive revenu at all costs i guess.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

First Class Setvice

I have used Scottish Whisky Auctions many times as listing your items is simple and the service / support is professional and friendly. I would highly recommend them.

October 17, 2025
Rated 5 out of 5 stars

Professional and helpful

Have been dealing with this company for several years and have found all personnel I have dealt with during this time to be most helpful and professional.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth experience

Auction process was clear, updates on bids were fast. And the communication with the customer service was great.
Auction finished Sunday evening, bottles delivered Wednesday at noon (UK mainland).

October 12, 2025
Rated 5 out of 5 stars

Second time winning bottles at auction…

Second time winning bottles at auction from SWA, and the first time I was able to collect in person as the auction lined up with a holiday in Glasgow. Terrific experience from abroad and here in town with SWA.

October 12, 2025
Rated 3 out of 5 stars

Your auction is fabulous but your…

Your auction is fabulous but your choice of Courier is appalling. I stayed in all day because of UPS and they couldn’t even be bothered to let me know that it’s been delayed so I have to arrange for another delivery date.

October 12, 2025

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