SCOTTeVEST Reviews 

1,404
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional human support staff, describing them as informative, friendly, and highly helpful, often going above and beyond to resolve issues. Many people appreciate the high quality, functionality, and thoughtful design of the products, highlighting the utility of the numerous pockets. However, some customers also noted concerns regarding product quality, with instances of items arriving damaged or developing tears after limited use. A few other people also felt that sizing guides were inaccurate, leading to vests that were either too snug or excessively large, sometimes requiring exchanges to find the right fit.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the durability and... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, proactive, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the excellent quality of... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, efficiency, and helpfulness,... See more

Order

Customers had ambiguous experiences with their orders, with some reporting positive outcomes like expedited... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The first vest shipped was lost by the shipping company. ScotteVest was so helpful, they looked after tracking the goods and shipped a replacement items promptly. In the era of AI agents, ScotteVest... See more

Company replied

Rated 5 out of 5 stars

SCOTTeVESTs are on me every single day. The many pockets make carrying vital items easy and handy.... I have most all the colors and styles, been with the company since the beginning, and over the man... See more

Company replied

Rated 5 out of 5 stars

My husband travels a lot and utilizes his vest like another suitcase! He's very happy with the lightweight of the 101 vest, and all the pockets that he can fill. We initially tried an extra large whic... See more

Company replied

Rated 5 out of 5 stars

I made an error when ordering and received a vest that did not suit me and was on final sale. The customer service I received went above and beyond! The communication through the whole ordeal was cons... See more

Company replied


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,404)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Got a revolution jacket

Got a revolution jacket. Very nice , but the hip pockets are much too small for my hand to go in and out quickly. The zippers then scrape your hands.
If I put something in the pocket and grab it with a slightly closed fist, I then can't remove my hand. Very strange. I've never had a jacket with such small pocket openings.

October 17, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Charles,

Thank you for taking the time to leave a review on your Revolution Jacket. We are very sorry to hear that the pockets were too small! We have definitely made a note of your feedback. We appreciate it! Please know that if you are ever unsatisfied with one of our products, you can return it within 30 days for an exchange or full refund as long as it is still in new/unused condition :)

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Rated 5 out of 5 stars

Excellent service and products

I have received an excellent service from Scottevest, specially from Maggie that was very friendly and attentive to me at all times.

Most of the Scottevest clothes allow you to carry all kinds of devices in a way orderly without having to wear a bag where sometimes can be difficult to find things. And they are also of great quality, water and wind resistant.

Very happy with the products and the service received!

October 8, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Blas, Thanks for leaving a review on our customer service! We think Maggie is great and we are glad you agree :) Have a wonderful day!

Rated 5 out of 5 stars

Great product and great customer service

My husband and I each got a vest for travel to Africa and they are great. I could organize my daily needs on safari in the many pockets and not need to carry anything else. Plus it was just the right amount of windbreak and warmth. When I had zipper problems over a year later, they pleasantly and immediately placed my vest. A great product with superb customer service!

September 30, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Carlisle! Thank you so much for taking the time to leave a review on our customer service. We greatly appreciate the feedback. Your African Safari sounds incredible!

Rated 5 out of 5 stars

The BEST!

The nicest, completely self motivated to help, most responsive customer service I've experienced. EVERYone has always been great...Kelsey surpassed even that!!

September 24, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Thank you for your review of our customer service. We think Kelsey is awesome as well, we are glad you agree!

Rated 5 out of 5 stars

These guys are awesome

These guys are awesome. I just called in with an issue ordering online, and their customer service is stellar. Jim D. helped me get the discount that the website was having issues with, and he was very professional and friendly. I obviously haven't received my hoodie yet, but if their product quality is on the same level as their customer service, I'm going to love it.

September 10, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Kurt, Thanks so much for your kind words! I will let Jim know that you appreciated his help. I hope you love your SCOTTeVEST Hoodie!

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Rated 5 out of 5 stars

Very helpful :)

My jacket arrived without the keychain clip in the pocket - when I emailed to ask about that, both the reply time and the actual mailing of the clip was quick, and Sarah sent me two of them just in case I ever needed another. Thank you! :)

September 8, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Kathryn, Thanks for your review! We are so happy that Sarah was able to get your issue resolved in a quick and professional manner.

Rated 5 out of 5 stars

Ethan was a super support person in your Chat Room!

Ethan was a super support person in your Chat room. He was extremely helpful while being both thorough and funny! I needed to exchange an item, and all steps needed for this transaction were handled quickly and with ease. Thanks for a great online experience.

September 7, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Irene, Thanks for your review! Ethan is a rockstar on LiveChat, we are glad you agree!

Rated 5 out of 5 stars

I had a great customer service…

I had a great customer service experience with Sarah.
It really makes all the difference to feel that one is interacting with a "real person" and someone who is really prepared to listen to one's questions and specific requirements.
I am a Brit army veteran now trying to raise a bit of money for charity through my art work, and now living in Taiwan. So this is quite an expensive purchase for me and I don't want to order the wrong product.
Sarah patiently listened to my questions and nothing seemed too much trouble for her.
Thanks so much.
Fantastic!

September 7, 2018
Unprompted review
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Rated 5 out of 5 stars

I spoke with Jim

I spoke with Jim. He was very helpful, answered all my questions, and got me the vest perfect for my needs. Thanks you Jim. Thank you ScotteVest!

September 7, 2018
Unprompted review
Rated 5 out of 5 stars

Great

Great Service! I ordered a vest, which I loved, but it was tight so I returned it with no problem at all. Was helped by a very courteous and responsive support person who was wonderful. Keep up the great work!

September 7, 2018
Unprompted review
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Rated 5 out of 5 stars

We had a problem that Scottevest…

We had a problem that Scottevest addressed immediately with kind concern and good cheer! We’ve met a company with the same values as our own - putting customers’ needs first! Thank you Maggie and Jim!

September 7, 2018
Unprompted review
Rated 5 out of 5 stars

Great Customer Service + a Great Company Culture!

I chose to purchase a SCOTTeVEST for an upcoming trip; my back and I are over it! I suspect I may end up living in this and am probably on my way to finally practical, well conceived line.

When I called to make an inquiry, I had the good fortune to speak with Maggie. She was simply great. Interaction with what is not always Customer Service is not what transpired. Extremely clear and articulate communication did.

I discovered this business takes care of its employees and their pets. Take your pooch to work and on occasion send a woman on the other end of your adorable and one that is breed common to us, a great photo of Spencer and Penny. It gets better. They even have onsite Chiropractic for those who need it or want it for being in even the best of seats. I get it. This could never happen in my profession or where it was practiced. It is just a bit more uplifting to know that PEOPLE are valued within the company in a very fierce market where that could easily be humane. Human beings designing for people also treat them well as consumers and there is value across the spectrum of an online purchase experience that is a win-win in this interface. Thanks! Truly a kind experience.

September 7, 2018
Unprompted review
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Rated 5 out of 5 stars

Special thanks to your Customer Service…

Special thanks to your Customer Service Rep, Sarah! Seldom do I have an opportunity to be greeted by such a professional when I order items over the phone. Her cheery personality was a real treat compared to most of the "bots" I speak to or the individuals located in other parts of the world. Your products are great, the pockets really make the clothing a success.
Good bye backpack hello " ScotteVest !!!!
Thanks again!

September 7, 2018
Unprompted review
Rated 5 out of 5 stars

Scottevest is the best

Scottevest is the best! It strikes me as a fantastic company with really solid taste in the character and personality of the people they hire as employees.

September 6, 2018
Unprompted review

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