Scottishwidowsbank Reviews 6

TrustScore 2.5 out of 5

2.3

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2.3

Poor

TrustScore 2.5 out of 5

6 reviews

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Rated 1 out of 5 stars

I got in touch with Widows about my…

I got in touch with Widows about my wifes Critical Illness Cover. It's eighty-five thousand pounds to help our family. She was going to get pay from work because shes been really sick with cancer and having chemotherapy. I was hoping it would help us out.. Scottish Widows told us she wouldn't get the money.
This extra stress is awful. My wife is already going through a time. We complained to Widows but it was hard to get someone to talk to. The person dealing with our complaint was always busy or not available. Nobody called us back.
I think Scottish Widows insurance is not good. They seem to do anything to avoid paying out. We've been customers for over twenty years. They wouldn't pay out when we needed it. They didn't review our policy for over fifteen years. Then they didn't tell the truth when we made a complaint.
* Scottish Widows Critical Illness Cover is not worth getting.
* They take your money for years. When you need help they leave you.
* Their customer service is very bad.
Its been hard watching my wife fight cancer and also fighting for the eighty-five thousand pounds. We felt helpless and angry nights.
Then we got in touch with Poma Advisory. They helped us understand why our claim was denied. They looked at the policy details. How our complaint was handled. They worked hard. Helped us get back a big part of the eighty-five thousand pounds. We're thankful to Poma Advisory.
If you've also been unfairly denied a claim by Scottish Widows don't suffer alone. Get in touch, with Poma Advisory.
Don't get Scottish Widows Critical Illness Cover. They'll take your money for decades then let you down when you need them. I don't want anyone else to go through what we went through with Widows.

April 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Took over a year to get my 25% tax free…

Took over a year to get my 25% tax free lump sum!! In the end I had to transfer my funds to another platform. I complained to the ombudsman and they sent their final response - backdated over 6 months so the ombudsman couldn't act! Avoid putting your hard earned money into their Ponzi scheme!!

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

How poor the service is

Scottish Widows Pension
A simple instruction given to SW to change funds I’m saving into and I’ve done exactly as was asked of me but it just isn’t being carried out. I have now rung three times and each time no-one I speak to can confirm the instruction is being carried out. On each call they refer to the ‘back office’ but they can’t contact them directly and give me any acknowledgement anything is being carried out. The dates I was originally told have now been altered and put back. I am SO fed up with SW and really would NOT advise anyone to take out a pension with them.

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Probably the most woeful and shameless…

Probably the most woeful and shameless bank in the UK. These people actually sent me a letter to tell me that I would be better off with another provider, basically because they are not interested in offering anything that resembles 'good'. The Directors of this outfit should be very very ashamed of themselves. They are simply not fit to head up any financial institution. The whole of Scottish Widows is an outrageous disgrace.

September 23, 2024
Unprompted review
Rated 1 out of 5 stars

My father passed away at the end of Oct…

My father passed away at the end of Oct & trying to retrieve his life insurance to cover funeral costs is proving to be very difficult.When my parents took this cover out they were told it would be a simple procedure to go through once the time came for either of them.My 86 year old mother doesn’t need this.Disgraceful service from Scottish Widows.I wouldn’t recommend them to my worst enemy.

January 4, 2024
Unprompted review
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Rated 1 out of 5 stars

I HAVE NOT USED THE BANKING SIDE OF…

I HAVE NOT USED THE BANKING SIDE OF SCOTTISH WIDOWS SO DO NOT KNOW HOW BAD THINGS ARE,BUT I SEE FROM THE REVIEWS HERE THEY ARE SIMILAR TO REVIEWS LEFT ON THE PENSIONS & INVESTMENTS SITE. HOW A COMPANY WITH SO MANY POOR REVIEWS IS STILL IN BUSINESS IS HARD TO UNDERSTAND. I HOPE S.W ACT ON THESE REVIEWS &TRY TO RESOLVE THESE ISSUES IN A COMPETENT FASHION BEFORE IT IS TO LATE FOR THEM TO TURN IT AROUND.
AS FOR ME AS A CUSTOMER IT ALREADY IS TO LATE ,ONCE I HAVE RESOLVED MY ISSUES WITH S.WIDOWS I WILL BE MOVING MY BUSINESS ELSEWHERE & WOULD NEVER RECOMMEND THIER PRODUCTS TO ANY-ONE. MY ADVICE TO ANY NEW INVESTORS IS AVOID,AVOID,AVOID.
MR CHIRANTAN BARUA YOU HAVE A HUGE TASK AHEAD OF YOU ,BUT AS THIS COMPANY & MANY OTHER COMPANIES OPERATE YOU AND YOUR BOARD ROOM COLLEAGUES ARE PAID GENEROUSLY WHETHER YOU ARE SUCCESSFUL IN YOUR ROLE OR NOT THEN JUST MOVE ONTO ANOTHER WELL PAID POSITION ELSE WHERE WITH YOUR LARGE PENSION AND GOLDEN HAND-SHAKE AT THE INVESTORS EXPENSE .

AS STATED IN MY OTHER REVIEW,YOU HAVE MY PHONE NUMBER S.W. CALL ME &LET US RESOLVE AT LEAST ONE POOR PENSIONERS ISSUES. ME!!! (AGAIN I WILL KEEP THOSE INTERESTED UP-DATED ON MY ON-GOING ISSUES WITH THIS,THE SCOTTISH BRANCH OF THE MAFIA)

September 18, 2023
Unprompted review

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