Scotwaste Reviews 

Very unreliable company to use for waste collection. Multiple missed collections in 2025 and 2026; after calling several times to rearrange a collection, they still don't show up. Dreadful communication, not just with me, but within the company itself; I am convinced no one actually cares, least of all their drivers.

If I could give 0, I would. AVOID AVOID AVOID

I recently booked a skip online after calling to confirm the process, as there was some confusion around branding (Scotwaste vs Panda). The booking itself was straightforward—easy to use website, good pricing, and a locally based service. I received confirmation that delivery would take place on Friday between 7am and 4pm.
Unfortunately, the experience after booking was very poor. By 2pm on the Friday, the skip had not arrived, so I called and was told it was still expected that day. At 3.30pm, I received a call to say the driver had reached their legal driving limit and delivery would not happen. I had already arranged for work to begin in my garden the following morning, so this caused immediate issues.
I was then assured the skip would arrive early on Saturday morning (between 5am and 6am). However, it did not arrive, and attempts to contact the business on Saturday morning were unsuccessful. The office hours listed online suggested it should be open, but calls went unanswered, and I was unable to locate anyone at the office in person.
I then tried several alternative contact numbers linked to both Scotwaste and Panda, but was passed between different departments and locations, none of which could assist. During this time, I found out that a family member—who had booked for Saturday—had actually received their skip early on Friday after being told the company wouldn’t be operating on Saturday. This conflicted with the information I had been given.
As a result, I spent the rest of Saturday trying (unsuccessfully) to source another skip, meaning planned work could not go ahead. I eventually had to arrange an alternative provider on Sunday.
On Monday, I received an email stating the missed delivery was due to a breakdown, which contradicted other information given over the weekend. There was also no proactive communication to inform me of the failed delivery or provide updates.
When I called to discuss the experience, I received inconsistent information about the company relationship (Scotwaste vs Panda) and was told no one works weekends, which explains the lack of contact—but this again conflicts with what I had previously been told. The call ended abruptly (she hung up on me) while I was still speaking, although a refund was processed.
Overall, while the booking process was simple, the delivery, communication, and customer service fell well below expectations. Paying close to £300 for a service that was not delivered—with no clear communication and conflicting information throughout—resulted in a very frustrating experience.

Been using scotwaste for over 10 years, girls in the office are great to deal with and the drivers are spot on…
Great company with great rates on skips..

Absolute nightmare, got charged £265 for a skip that was never delivered, driver got there a day later despite advising delivery would be on 17th, no contact made to let me know, he then refused to leave a skip as there was a car parked opposite the road, only called me when he was there with no notice, then hung up and left, customer service called me to say I am getting charged for wasted journey.

I am not sure I will be getting a refund at all now so might have to contact my bank to help getting that.

They even claimed they called me a day before but nobody did and I have call logs to prove that.
Take your business somewhere else, I will not rest until I have a full refund and will keep posting bad reviews to warn others, they should be out of business.

Please stay away from them.

Unfortunately, Scotwaste has let our business down repeatedly over the past 6 months. We are supposed to have our bins collected fortnightly, but 9 out of 10 times, we have to call to find out where the drivers are and if they are going to collect that day, or even that week.

We’ve attempted to end our contract early due to this ongoing issue, but have been refused. Our bin sits directly outside our Beauty Salon, and because of the late collections, it frequently overflows, causing an eyesore for our customers. As a result, I now find myself visiting the local skip every week just to maintain the appearance of our shop.

It’s especially disappointing because we had no issues with Scotwaste during our first year of their service. The staff on the phone have also been rude and unhelpful when our team tries to get information about our bin collections.

We can no longer recommend this company.

Delivery lorry wrecked my driveway - 14 slabs broken and manhole cover cracked. Office refusing to rectify - I've emailed photos and phoned numerous times. Nothing left but to report this to my home insurance to sue them as they simply aren't accepting responsibility.

Thanks to Kayleigh and Francis for bailing me out at the last min with a 20 yard skip. I have used a lot is skip companies and there all the same with deliveries and collecting the skips, but these people will go that extra mile! Tks for your help again.

Awful company to deal with, hired a skip via a broker and service delivered from them and whilst delivering the skip, they damaged and smashed 3 man holes covers. This has left the drive to the street difficult to use and also due to the manholes now being open, there have been confirmed sightings of rats. The driver acknowledged the fault and stated these would be replaced as soon as possible however the company have not fulfilled this and have been terrible to get any answers from; asking for cctv after they had acknowledged liability and I’m now left with a skip which cannot be removed as the lorry will not be able to access the drive, rats coming out of the manholes and a drive which is virtually impossible to use.
The company have been awful to to deal with, I’d recommend every one to avoid them, there are better companies which offer this service.