The wording about the second chance scratchy needs to be changed on the main screen. It says enabled it should say eligible. When it says enabled it makes the person believe that they don't have to do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have never seen virtual scratch-offs done better! I also value the transparency and trust that the site has built into the games. The odds are clearly displayed, and they even explain how odds ar... See more
Company replied
I tried it out and at first felt like the odds were against me, but they have great promotions where they send text reminders of the deals- so I decided to take the offer, and take a chance.. and ende... See more
Company replied
I won and tried withdrawing my winning it took the amount away from my winning and said it would be deposited back onto my account. And it's been 2 weeks. Said would take 24 hours.
Company replied
3.9
Great
522 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was awesome experience all the time
It was awesome experience all the time
April 4, 2025
Unprompted review
Reply from Scratchee
Hi Gary,
Thank you so much for sharing your experience! We’re really glad to hear that it’s been awesome for you every time. 😊 We understand that it might have seemed too good to be true at first, but we’re happy you got to enjoy real winnings and a smooth withdrawal. Your suggestion about adding more scratcher cards is noted—we’re always looking to bring in more fun and excitement. Wishing you even bigger wins ahead! 🎉🍀
Super fun and actually pays out
Super fun and actually pays out! I put $5 in on a promo and it payed out $150 on my 2nd scratch!! And then you think.. it's gotta be a one time beginners luck, that's how they get ya, no way you can actually cash that out... WRONG! Cashed out to venmo the very next day and has payed out several times since! And if you have any troubles customer service is great too!
March 31, 2025
Unprompted review
Reply from Scratchee
Hi Jayleen,
Thank you for sharing your experience! It’s great to hear positive feedback, especially when it comes to both ease of use and successful payouts. I appreciate you highlighting the quick cash out process and the responsiveness of customer service — that definitely builds confidence in trying it out.
Reply from Scratchee
Hi Dustin,
Glad you’re having fun! That’s what it’s all about 🙌
Very good experience like the website…
Very good experience like the website and quick and easy payout.
April 7, 2025
Unprompted review
Reply from Scratchee
Hi Sergio,
Thank you so much for the kind words! I’m really glad to hear you had a great experience and that everything went smoothly for you. If you ever need anything or have questions in the future, feel free to reach out — I’m here to help!
Have a great day!
I received an email promising I would…
I received an email promising I would be a winner! With either the first scratchee or the second!! Of course it the first! For $100!!⁸
April 1, 2025
Unprompted review
Reply from Scratchee
Hi Carolyn,
Thanks for reaching out! I’m glad you received the email and had the chance to try out the scratchees. Just to clarify, our promotions are based on chance, so while some players do win early on — like with the first or second scratch — it’s not guaranteed for everyone every time.
If you did win $100, that’s awesome! Let me know if you need any help with claiming your prize or if you have questions about the process. I’m happy to assist!
I love Scratchee
I love Scratchee! The website is easy to navigate, customer service is excellent and payouts are quick!
April 7, 2025
Unprompted review
Reply from Scratchee
Hi Tiara,
Thank you so much for the wonderful feedback! 😊 We're thrilled to hear you’re enjoying Scratchee and that everything — from navigating the website to quick payouts and great customer service — has been a positive experience for you! 🎉
We appreciate you being part of our community and look forward to bringing you more fun and wins! 🍀✨
Scratchee is definitely legit!
Scratchee is definitely legit! I have won $40 so far! They had a bonus that was for a buy one get one free Scratchee. I won $15 on the first one and $20 on the second one! I cashed out to PayPal. It only took about 24 hours to receive the money in my PayPal account. I would definitely recommend Scratchee to everyone!
April 4, 2025
Unprompted review
Reply from Scratchee
Hi Betty,
Wow — thank you so much for the awesome feedback! I'm thrilled to hear you've had a great experience with Scratchee and even scored some wins, including with the bonus offer. 😊
We love hearing stories like yours, and I'm so glad the cash out to PayPal was quick and smooth. Thanks again for recommending us — we truly appreciate your support!
Wishing you more luck and fun with your next Scratchees!
I enjoy Scratchee
I enjoy Scratchee. The winning ratio is pretty fair and they have promos and incentives too! I would recommend.
April 7, 2025
Unprompted review
Reply from Scratchee
Hi Bree,
Thank you so much for the kind words! I’m really glad to hear you're enjoying Scratchee and finding the winning ratio and promos worthwhile. We work hard to keep things fun and rewarding, so it means a lot to hear your feedback.
Thanks for recommending us — we appreciate you!
Fun but kind of annoying always…
Site was ok if you win right away run away tho cuz thats where its stops and customer service responds but dont read your messages so its pointless
April 2, 2025
Unprompted review
Reply from Scratchee
Hi Jake,
Thanks for sharing your honest feedback! I’m glad to hear you’re enjoying the fun side of Scratchee, but I totally understand how the screen switching and code process can be a bit frustrating.
We’re always working on improving the user experience, so your input is really valuable. I’ve noted your suggestions and will be sure to pass them along to the team. Also, while wins are random, I know it can feel tough when luck doesn’t seem to stick around — hang in there!
If there’s anything else you'd like to share or need help with, feel free to reach out anytime.
I won $20 dollars and was surprised at…
I won $20 dollars and was surprised at how quick it paid. Love this!
April 2, 2025
Unprompted review
Reply from Scratchee
Hi Bethany,
That’s awesome — congrats on your $20 win! 🎉💸 I’m so glad to hear the payout was quick and smooth. We love hearing stories like this! 😊
Thanks for the love and for being part of the Scratchee fam. Wishing you even more luck ahead! 🍀✨
Reply from Scratchee
Hi Shae,
Thank you so much for the vote of confidence! 🙌 We're thrilled to hear you're enjoying Scratchee and seeing it's the real deal. 💯
Wishing you more fun and wins ahead! 🍀🎉
Reply from Scratchee
Hi Neal,
Thanks for the awesome feedback! 😄 We’re so glad to hear everything is working well for you and that you’ve had two successful payouts already! 🎉
Wishing you more wins and smooth play ahead! 🍀
Glitchy Site, Awful Customer Service
I originally loved this site. I since have bought a promotion for this weekend of buy 1 lucky dragon get one free. Both tickets said promotion expired when received. Sent customer service a message and they said they would replace them. They only replaced one when both gave me the message. Later that night they had a system error where I went to buy 2 tickets but all it did was take money but never gave me the tickets. They said system was down, fine. Email next day said they fixed it and added extra tickets for interruptions. Nothing has been fixed on my account. No missing Lucky Dragon Ticket, no missing other 2 tickets and definitely no extra tickets. They don't answer the customer service phone number, they respond to messages on a varied basis that doesn't resolve anything and they don't have a live chat like their website states. Yes the money is real, yes you can win but their system is glitchy, will not give you your tickets, take money from your balance and customer service is awful. BEWARE.
Update: Sent another message after receiving reply and still no response or missing ticket credited.
April 3, 2025
Unprompted review
Reply from Scratchee
Hi Jared,
Thank you for taking the time to share your experience — I’m really sorry to hear about the trouble you've gone through. That definitely doesn’t sound like the smooth, fun experience we aim to provide.
I understand how frustrating it must be to have missing tickets, inconsistent support, and no clear resolution — especially after multiple attempts to reach out. I want to personally make sure this gets addressed properly for you.
Please send me your account email or order details (if you haven’t already), and I’ll escalate this to ensure all missing tickets — including the Lucky Dragon ones and the extra tickets from the system interruption — are reviewed and properly credited to your account.
Thank you again for your patience, and I truly appreciate you giving us the chance to make this right.
This game is a scam
I did play this game for the very first time and this game is a scam. It does not live to its hype. I tried the $5 scratch but I never got nothing after 2 scratches. I did email my concern but I got a bounced back address not found email. I need my refund back!
April 6, 2025
Unprompted review
Reply from Scratchee
Hi Minea,
I’m really sorry to hear about your experience, and I completely understand your frustration. It’s never our intention to disappoint or cause confusion, and I apologize for any inconvenience this has caused.
I also apologize for the bounced email — that's definitely not the experience we want you to have. I’d be happy to assist you with your refund request and resolve the issue as quickly as possible.
Could you please provide the details of your purchase, such as your account email or transaction information? That way, I can make sure we get this addressed right away.
Thank you for your patience, and I’m looking forward to resolving this for you.
Quick and easy payouts!
I had run across an ad for Scratchee on Facebook and was a little hesitant to try it, but I did and was pleasantly surprised that I won $50 and it was in my account within 24 hours! I am happy with the outcome, however I was a bit confused with the page setup. I’m sure with some practice I will navigate well. Overall great experience!
April 4, 2025
Unprompted review
Reply from Scratchee
Hi Autumn,
Thank you so much for sharing your experience! 😊 We’re so glad to hear you took the leap and had a pleasant surprise with your $50 win — that's awesome! 🎉💸
I completely understand that the page setup can be a bit tricky at first, but it sounds like you're getting the hang of it already. With a bit more practice, I’m sure it’ll feel like second nature! 😄
Thanks again for your positive feedback, and I’m wishing you even more wins in the future! 🍀✨
To good to be true
Now I won 60 the first card on 5 dollars now I've spent 50 and no wins. The bot about to give me some generated bs. That's what make this a scam 10 cards later at 5 dollars and won nothing. The algorithm is screwed up.
April 6, 2025
Unprompted review
Reply from Scratchee
Hi Darksideceo,
I completely understand your frustration, and I’m truly sorry to hear about the issues you're experiencing. It can be really disappointing when wins aren’t as consistent as expected, especially after an initial win.
I want to assure you that our system is completely random, and while we can’t guarantee every card will result in a win, it’s definitely not our intention to create a negative experience. I’m here to help and make sure we resolve any issues you’re facing.
Could you please send over more details about your account or the specific cards you’ve purchased? I’d be happy to look into it and see what we can do to assist you further.
Thank you for your patience, and I truly appreciate your feedback.
Awesome deals with a scratch …
Great site I have found many great deals and bonus scratch cards that come alongside the deals are amazing as well. Great customer service that respond it in a timely manner just a great experience all the way around. You won't be disappointed with this website.
April 4, 2025
Unprompted review
Reply from Scratchee
Hi Josh,
Thank you so much for the fantastic feedback! 😊 We’re thrilled to hear you’re enjoying the deals, bonus scratch cards, and our customer service. It’s awesome to know that your experience has been great all around! 🎉
We truly appreciate your support and are so happy to have you as part of the Scratchee community. Thanks again for recommending us — we won't let you down! 🙌✨
Love playing these
Love playing these. Just started a couple weeks ago and so far won several times. Love it
April 5, 2025
Unprompted review
Reply from Scratchee
Hi Jessica,
That's awesome — congrats on the wins! It's always fun when luck's on your side early on. Hope you keep the streak going! Let us know if you hit another big one.
Happy playing!
I love the virtual scratcher experience…
I love the virtual scratcher experience and I also love that you give clear odds on winning
April 5, 2025
Unprompted review
Reply from Scratchee
Hi Timothy,
Thank you so much for your kind words! We’re so happy to hear that you’re enjoying the virtual scratcher experience on Scratchee. It’s great to know you appreciate the transparency we provide with the odds — we always want our players to feel confident and informed while having fun!
Wishing you the best of luck on your future games — we’re rooting for more wins your way!
Feel free to reach out anytime if you need any assistance or have any questions.
Actually do get paid!!! 💯❤️
The first game app I actually won money on for real! Paid in $5 and actually won $70 and cashed out $50! So very happy with my experience!
April 1, 2025
Unprompted review
Reply from Scratchee
Hi Christy,
Wow — congratulations on your win! 🎉 We're absolutely thrilled to hear about your experience and that Scratchee has been your first game app win — and a big one at that!
Thank you so much for sharing your story with us. We love hearing success stories like yours, and we're so glad you had a fun and smooth experience cashing out.
Wishing you the best of luck on your next games — we hope there are even more wins coming your way!
If you ever need any help or have any questions, feel free to reach out anytime.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.