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Rated 1 out of 5 stars

I’ve spent 2–3 hours trying to set up screen audio on my MacBook, and it’s been really frustrating. Even after successfully installing everything, the option still doesn’t work at all. I just can’t... See more

Company replied

Rated 4 out of 5 stars

ScreenPal has basically retained all the features of the former ScreenCast-O-Matic, thankfully. The only minor improvement I'd like to see is a full color rendition of the thumbnails shown in the open... See more

Rated 5 out of 5 stars

ScreenPal's screen recorder is one of the best I've used. Easy, flexible, and built-in editing that makes it simple to create effective training videos. Plus the new AI captions and chapters are huge... See more

Rated 1 out of 5 stars

I got annoyed with the pop ups so I paid for the deluxe version. The app keeps recognizing me as a free user not giving me the features a paid 48 dollars for. I contacted support and they didn’t get b... See more

Company replied

Company details

  1. Software Company

Written by the company

ScreenPal provides intuitive, effective tools and services for collaborative video creation and sharing that are easy for everyone to use, including a screen recorder, screen capture, video editor, and interactive, AI-powered video hosting service. Our mission is to offer easy-to-use, accessible tools that empower creators to capture ideas, share knowledge, engage viewers, and assess understanding through video. ScreenPal is trusted by Fortune 100 companies and 98 of the top 100 universities in the United States. Founded as Screencast-O-Matic, we've been empowering our global community to capture and share over 100 million videos since 2006. Start creating at ScreenPal.com!


Contact info

3.1

Average

TrustScore 3 out of 5

71 reviews

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Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Cheap and Effective

This is a very cheap and effective software compared to their competitors. I have made a whole course using ScreenPal. I started using it when it was Screencastomatic years ago, and it has saved me well.

August 20, 2024
Unprompted review
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Rated 2 out of 5 stars

What happened to ScreenPal?

What happened to ScreenPal? I used to love this for recording my screen, now the audio is sporadic or just results in a hiss. I've wasted hours of my life trying to get a decent result, hopeless. Sad to say I can no longer recommend.

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

This simply has to be the worst…

This simply has to be the worst software I have ever installed onto a PC in my life. Constant glitches, sporadically picks up the audio whenever it feels like, without even giving you any warning, ruining countless recordings. Even when you try to narrate over footage after the event, the software then does not pick up your equipment when searching. It is completely useless, and so are the support staff, who do not get back to you when you raise a ticket. Please do not waste your money

May 30, 2024
Unprompted review
Rated 2 out of 5 stars

I was a total fan of Screen-Casto-Matic…

I was a total fan of Screen-Casto-Matic and used it with ease in global business for a number of years. Returning to video content creation I upgraded to Screenpal Premiere. Fair enough, company takeover, pricing and feature changes... But in the last week I've wasted nearly 2 days on videos where the screen recording freezes before the end of the video (thanks so much) meaning I'm only left with audio at a point I can't detect until I edit. Don't ask about the lack of clarity on what's saved, or where... Not my pal, very far from it. Seamless UX and TTV might be an idea, guys!

May 27, 2024
Unprompted review
Rated 1 out of 5 stars

I liked ScreenCastOMatic-ScreenPal sucks

I liked the ScreenCastOMatic product. The new Screen Pal is my screen enemy. I'm leaving it. Interface is so unintuitive, it's ridiculous. Why they changed what they did I will never know. But nothing works as it should, and it's hard to find anything. They blew a chance to improve already good product and ruined it.

April 27, 2024
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Rated 5 out of 5 stars

Screen Pal a Fantastic Video Capturing…

Screen Pal a Fantastic Video Capturing and Editing Platform.
I have been using ScreenPal, when their older name was Screen Cast, way back from 2012 and I am one very satisfied customer with this great product.
I love using ScreenPal for capturing, creating and enhancing all my videos before uploading YouTube directly from the platform.
Highly recommended.

March 19, 2023
Unprompted review
Rated 5 out of 5 stars

The best video creation tool in it's category

I have used ScreenPal for a few years with complete satisfaction. The app is user-friendly and offers many tools to fulfill the needs of both beginners and advanced users.

I've been using many apps like ScreenPal in the past to build tutorials and webinars for my students to find ScreenPal, my defacto application, to create stunning videos quickly.

The video editor is easy and fun to use, even though I'd prefer an interface more geared toward professional usage, but this is a matter of personal taste.

The interactive buttons and links are compelling and desirable as a business tool, and you can embed your videos with a minimalist player with your brand in mind.

A Call-To-Action CTA is a feature not easily found in applications at this price range, so this is one of the most attractive offerings of ScreenPal as a video creation tool.

Used with third-party tools such as Adobe Audition for Audio editing and enhancement, you will find ScreenPal to be your best friend. I like that you can import your music tracks and sound effects!

My only complaint is that video can't be exported with the .WebM and .mov file formats, but this is a minor caveat overcome with video conversion tools.

Ensure your system is optimized for SecreenPal and similar programs to avoid frustration and giving a bad review based on poor system performance/optimization, most notably under MS Windows.

February 22, 2024
Unprompted review
Rated 1 out of 5 stars

This software is so buggy

This software is so buggy. Used it during COVID when they were Screen-cast-O-Matic and did the job. Since then, they've changed their name and their software.

I LITERALLY spent an hour every recording trying to get it to work... as an experienced user with it. Buggy. Sometimes it doesn't open. Sometimes won't recognize camera. Sometimes delete and re-download required. on and on

I feel so ripped off. I hope and pray someone reads this.

November 14, 2023
Unprompted review
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Rated 1 out of 5 stars

Don't waste your money:

Don't waste your money:
1) This software is so crappy and useless that I just used it a couple of times. It makes the computer to crash, and the recording is not reliable. I had to redo the recordings several times. What a monumental waste of time!
2) Unfortunately, the licence auto-renewal was somewhat hidden and I kept paying for it against my will years later. I just realize now that I paid USD 19.70 for 4 years for nothing.
Licence auto-renewal is not ethical. It should be opt-in by default, not opt-out.

October 15, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible program

Absolutely horrible program. Absolutely horrible. Buggy. It takes 20 minutes to start the program and 20 minutes to close. What happens is that you click once and wait for 1 minute and still the program doesn't load and so you obviously click on it more and you do so and more and 10 windows open up and thus computer hangs.

It is extremely inefficient and buggy. If I have a Youtube music background on, it basically renders it useless. Thoroughly dislike this program. What's the point of it if it is too clunky and doesn't work?

Also, can I just please have what I really asked for? Please? Is it too much to ask? All I want is a screen recorder. Not some frills and bells and whistles and other filligrees making it a full fledged editor. Hence it explains why it takes gazillion years to load and close.

Seriously. I miss the good ol 80s and 90s, where the software was robust, never crashed and did what it asked for. Nowadays, all these unnecessary add-ons and glitzy, cutesy ancilliary widgets and bells and whistles makes a modern software COMPLETELY useless just like Wondershare Filmora, Adobe Acrobat Reader PDF and other Microsoft Apps like Photos. Modern software is incredibly horrible in design, UI as well as efficiency. (On the other hand platform like Upwork (which has its own flaws) makes sure there platform is as robust as a steel and never crashes. It has to. Or else there would be no business.)

Don' get me wrong. I appreciate the add-ons like copyright free music (oh don't bother many videos get copyright strike cuz of the music but it wont affect your channel).

Programmers apparently think everyone has T1 internet connection or Cray supercomputer at home. They never beta tested it to see what would happen on an average user's computer?

It takes 400 hours just to make a 2 second video. Why bother?

August 24, 2023
Unprompted review
Rated 1 out of 5 stars

It routinely freezes and makes me lose…

It routinely freezes and makes me lose 10+ minutes of my work. The UI sucks. I cannot find things that I need, especially post-recording, even though I have used it routinely for years now. Whenever there's an update, I never know whether it will work or will it mess up my computer. I hate this app so, so much, but my work forces me to use it. Who's gonna give me minutes and hours of my life wasted using this piece of junk, ScreenPal, huh?

July 18, 2023
Unprompted review
Rated 1 out of 5 stars

Worm alert

this is a horrible worm, after you install the program and lunch it, it simply runs over 20 times utilizing 100% of the available CPU and RAM memory, to the point that you cannot even turn of your PC. it simply feels like a scam

June 26, 2023
Unprompted review
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Rated 1 out of 5 stars

Problem NOT solved

I have been trying to get help for the same problem form these people for going on two weeks. I put in a ticket, I get one email response and then they disappear. There is no way it should be this hard to get help. This has got to be some of the worst customer service I have ever encountered. And I'm not a free member.

June 1, 2022
Unprompted review
ScreenPal logo

Reply from ScreenPal

Hi Phillip,
Thank you for taking the time to provide feedback. First of all, we are very sorry.

We strive to provide our users with a great experience. It doesn't sound like you were able to get the support that you needed in a timely manner. I've escalated this issue to our head of customer support, and you can also contact him any time at brad@screencast-o-matic.com.

Thank you again for sharing your experience. We want to make sure our team resolves these software issues for you quickly so you can continue to create and share videos with Screencast-O-Matic.

Rated 5 out of 5 stars

More free features than competitors

Easy screen recorder and video editor with more free features than any competitor. Hosting and sharing videos is really nice too. I was using all their free tools, but then upgraded to get call-to-action buttons on my shared videos. Totally worth it!

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great classroom tool!

I have been using Screencast-O-Matic for some time now as an educator. I use it for everything from quick video feedback or clarifying directions for students to full lessons. I've found it to be very easy to use, with a good range of features for the price. It integrates with our LMS, the editing features are perfect for my needs, and the captioning options make it very easy to create accessible videos for our students.

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to use!

I have found the screen recorder to be very easy to use, produces good quality video, and is a great value. I use it often to record, edit, and publish to YouTube. The built-in editor makes it really easy to clean up my audio and add text. They have a library of royalty-free music that’s really easy to use. Overall, a great app!

May 18, 2022
Unprompted review
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Rated 5 out of 5 stars

Easy, intuitive screen recording

Very easy to use! Screen and webcam recording is intuitive, and I like that I can easily edit my recordings in the video editor. Automatic captioning makes it simple to add captions. Super affordable, too!

May 10, 2022
Unprompted review
Rated 1 out of 5 stars

Stealing your money og you can not…

Stealing your money og you can not delete your own acount and card info. Their have no customer support or way of contacting them.

February 26, 2022
Unprompted review
ScreenPal logo

Reply from ScreenPal

We're sorry you had a bad experience with your account, and we'd like to help you get this issue resolved. Our customer support team can help you delete your account if you'd like to, or delete your credit card information if that's what you would prefer.

You can email our head of support directly at brad@screencast-o-matic.com for assistance. And you can reach out customer support team here for any other questions you have: screencast-o-matic.com/submit-a-ticket

Thank you for providing this feedback, and we hope we can help you resolve your issues soon.

Rated 1 out of 5 stars

LYING TO YOU TO GET YOU INSTALL THEIR SOFTWARE

Making people waste their time. They claimed that the software could record even DRM protected videos too, but I had to waste my time downloading, installing & trying it, to find out that it couldn't!

October 5, 2021
Unprompted review
ScreenPal logo

Reply from ScreenPal

We're sorry you had a negative experience with our software, and we'd like to help you resolve this issue if possible. You can reach out to our customer support team for assistance with your recordings here: screencast-o-matic.com/submit-a-ticket

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