Scribbler Reviews 

Will not use again. After being messed around multiple times of cards not arriving, complimentary money to the account added but why would I use you after receiving nothing and waste the time.
Used to be a good company that was used often, not anymore

I visited the Regent Street branch this evening, looking specifically for a bake-off themed birthday card. Despite the niche request, Mitsi was super helpful and went above & beyond to find the perfect card! Super pleased with the friendly customer service.

Brilliant selection of cards, takes me forever to choose a card as I spend most of the time laughing. Used them for years and always receive the cards promptly and in good order. Keep doing what you do!

Good cards, as ever, but they took an age to arrive. My recently-retired friend will be getting his Retirement card substantially later than his last day at work. Shame...

Great customer service.
I asked that my delivery be sent to another address, as the parcel had not been despatched, the address was amended straightaway without any delay.

Very good selection of options and prompt delivery

Fun products, great atmosphere!

Good site overall but some unnecessary and overly complicated changes are made without warning which is frustrating!!

It was very easy to navigate your site. I was kept in touch throughout the buying experience. It made it a very simple process.

Great selection quick turnaround

I ordered a blank card so I could write the message myself but it arrived with a line saying ‘ write your message here’ so not ideal

Easy to personalise and make a very beautiful card.

Good delivery times & lovely items

The Scribbler website is so frustrating, I can see from past reviews and on other review sites I’m not the only one who thinks this way.

Despite my last poor review I have continued to purchase from Scribbler - to be fair to them orders come quickly and are well packaged, and you get good discounts via the loyalty club - those are good positives.

However, this rating is solely in relation to their website functionality. Whoever is meddling with it is just making a hash of it. I purchase a great many Jellycat toys for my children and wider family members. You used to be able to search Jellycat in the search bar and it would throw up all Jellycat (they usually stick around 50 or less at a time on the website) and maybe a couple of their cards, you could then click on gifts and it would show you all the Jellycat available. Great, no fuss, no hassle.

Now you cant. If you type in Jellycat it will throw up loads of random things that have no relation to the word Jellycat, this evening it came to 348 items. If you go to the Jellycat page it will let you click on new Jellycat, or Amuseables etc but there’s NO way of just getting all of them, even if you just click on gifts. If you are only stocking c 50 at a time on your website do you see the problem?

Whoever is tinkering with your website can I make a sensible suggestion - think ease of use for your customers and maybe have customers test and provide you with feedback. It shouldn’t be a Mensa test to search on your website, if it’s not broke don’t fix it! Why make such a ridiculous change? Whoever is looking after your website clearly doesn’t know what they are doing with all due respect or at the very least isn’t thinking ease of use and customer friendly.

I’m pretty tech savvy - if I’m doing something wrong here let me know. Otherwise how do I mitigate this?

Ordered the Jellycat Fran pancakes from here! It was dispatched very quickly and came on time. They also put in some free Jellycat stickers which was a nice surprise. Will order from here again

Awful Company.. I would avoid using
Placed an order at the begining of May for 4 cards, a week later they had not been despatched. I contacted customer service who in fairness did respond quickly saying there had been an error with my order and it never made it to the printers. They refunded me... very frustrating as I missed 1 x birthday and ended up doing a last minute purchese at sainsburys.
I decieded to give them another go and ordered a card on the 19th May... and yet again it has not even despatched yet ? I emailed Customer services yesterday... and zero response. I have emailed them again today...
Its such a shame as the cards are good, but worthless if they dont arrive !
I made a birthday card purchase from Thortful the other day and it arrived within 3 days ! They have all the same cards as Scribbler, I recommend people use them instead. Scribbler wont be getting any of my money again.
Reading the reviews on here it looks like people are experiencing similair problems...already looking forward to my slighlty passive aggressive / defensive reply from the company on here... absolute joke !

Just a quick edit to say... I have reached out twice to your customer services regarding this latest issue !! and this is not a POSTAL ISSUE !! Its a DESPATCH issue !! you havent even sent the cards out ???

Oh what a terrible company Scribbler is. My card arrived 11 days late. My husband was really upset as he prides himself on getting a good card for me. He tried complaining to Scribbler twice but their customer service is non existent given there wasn’t even a courtesy email to apologise. They did however send a feedback form. Hopefully this review of Scribbler will help you. Scribbler is a very poor, unreliable company from my experience, don’t leave it to them to help celebrate a special day.

Penises next to children’s birthday cards. Puerile. Grow up

AVOID BUYING FROM THIS COMPANY -FALSE ADVERTISING/NON EXISTENT CUSTOMER CARE -ONCE THEY HAVE YOUR MONEY…YOU DO NOT EXIST- I STRONGLY ADVISE ALL POTENTIAL CUSTOMERS TAKE ONE MINUTE TO GOOGLE- Top 3 Adult online card companies…. And to go with one of the other two… And my reason- I have brought from SCRIBBLER a few times previously and every time my order has arrived not one not two but days later than promised- I was never overly concerned before as my past orders were always made well in advance- however, on this occasion, I chose to order from SCRIBBLER purely as unlike the other two major adult card companies SCRIBBLER had the option of next day delivery (albeit for a ridiculous extra fee of £4.99 )- but my choice so I paid as it was crucial to me that my order arrived- It didn’t… I am still waiting- I probably don’t need to state the obvious…. ie The extra £4.99 according to SCRIBBLERS own website…. is a ‘guaranteed’ next day delivery…. Errrm…??. I might not have felt compelled to give this review had I at least received just a two sentence email acknowledging the delay or maybe some accountability…an apology - Or just the bog standard offer of a free card in the future- but nope, nothing- Outrageous indifference- I don’t care if it’s £2 or £20.000 - if a person parts with their money because they have trusted a business to do what they say…. It’s indefensible , unprofessional and arrogant to have just a deafening silence- Take note SCRIBBLER… your customers are your wages- And customers …90% of the time arrive and return to you based on what they hear…ie reputation -Furthermore, assume every single customer of yours is a journalist or maybe someone who has the ability to voice their opinions on a scale no business wants- Because a few will be

Great fast delivery. A good selection of cards.to choose from