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Rated 2 out of 5 stars

Card choice are good actually and I found the website ok to navigate but the checkout and postage let's this company down badly. Its taken the 5 days to be delivered. There are way faster companies ou... See more

Company replied

Rated 2 out of 5 stars

Good selection of cards but website is almost unusable on mobile. Terrible accessiblity, especially when phone in dark mode. Check out asks for your billing address twice. Guys, you have PayPal, just... See more

Company replied

Rated 2 out of 5 stars

Used Scribbler for years. Excellent service. But today I got my mother's, mothers day card.. sent to me. Not my mum.. additionally the card is all bent and damaged. Never ordering from here again... See more

Company replied

Rated 5 out of 5 stars

Absolutely love this store and the staff! A go-to shop even if there aren’t any immediate celebrations as they have such an incredible range of cards, postcards and gift options. During lockdown bein... See more

Company details

  1. Greeting Card Shop

Written by the company

It was 1981, Margaret Thatcher has been in power for two excruciatingly long years already, Charles and Diana have just announced their engagement, Bucks Fizz have won the Eurovision Song contest and Scribbler has just been born! But unlike Thatcher’s reign, Charles and Diana’s marriage and the UK’s run in Eurovision, Scribbler thrived into what can only be described as a ‘well good shop’ (thanks @cheeselover92) and now has stores across the country and a brand spanking new website. Whether you’re looking for something outrageously rude (The Daily Mail hate us!), ridiculously funny, or sickeningly sweet, we've got you covered. We work with the quirkiest, most outlandish and anarchic range of designers to bring the best and …ahem, boldest products to you. Get ready to get it wrong... Scribbler level wrong.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

166 reviews

5-star
4-star
3-star
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1-star

Replied to 90% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Poor service. Poor website.

Previously had the best card selection but has really gone down hill. In the last year I have had 2 situations where my order has been wrong and the latest website update is incredibly poor.

My account has had all my previous orders removed and it has removed all my favourited cards which I had saved to send to people.

You now also can't get to your favourites page through the website you have to Google the link to it.

I have now tried to make an order and they have removed the option to send the cards on different dates.

Won't be using them any more Thortful.com is much better.

August 1, 2024
Unprompted review
Scribbler logo

Reply from Scribbler

Hi there,

Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online

You should be able to access your favourites by clicking the 'heart' icon in the top right hand corner of the website.

You're also able to select a delayed dispatch date by clicking "edit" postage on the card in the basket, at the bottom of the pop up you'll see a 'select send on date' option.

Best,
James

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Rated 1 out of 5 stars

Used to be the best Card service ever...

Used to be the best Card service ever. I've used them for years as has my family. They've updated the website and no longer can you add custom photos or designs, forcing you to use their own instead. So nobody has any further need for their services anymore.

I'm extra angry that I put money on my account as to purchased personalised cards I make in the future, but now probably due to something WOKE / Lefty, they have removed the ability for creativity of your own.

Will never use Scribbler ever again!!!

Moonpig still allow freedom of creativity though, so you're better off going there for personalised cards.

September 10, 2024
Unprompted review
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Reply from Scribbler

Hi there,

Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online

Customers are still able to apply images and personalisation to their orders when on the product page.

I know that our team are working on reintroducing front page personalised cards to the website in future, however when moving to the new site these were initially removed as they were not a popular product line.

Fingers crossed upon a future visit to the site you'll be able to find these on site again :)

James

Rated 1 out of 5 stars

Still ‘on its way’ after nearly a week

My daughter gave birth to our first grandchild - a very special occasion, so I ordered a card from Scribbler at once. Six days later, my congratulations had still not arrived. I complained and my money was refunded but with no apology that such a significant occasion had been missed.

June 17, 2024
Unprompted review
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Reply from Scribbler

Hi there,

Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online

I'm sorry to hear about the experience with your order and to hear that an occasion had been missed due to slower than expected delivery timing - I'm glad to hear you were able to communicate with a member of our team regarding this and were able to resolve this with them. I'd like to apologise on behalf of the Scribbler team that your occasion had been missed due to this.

The Scribbler Team

Rated 5 out of 5 stars

I always order from Scribbler!

I always order from Scribbler!

High-quality, great range and excellent customer service when you send the card to the wrong address. Thank you for making last minute dashes to order and send cards so easy. Thank you.

April 25, 2024
Unprompted review
Scribbler logo

Reply from Scribbler

Hi there,

Thank you so much for taking the time to share your experience with us! We truly appreciate your feedback and are thrilled to hear that you're happy with your order. Your support means the world to us.

If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to seeing you on site again soon!

Thanks again,
James

Rated 2 out of 5 stars

NOT GOOD...

Ordered a card for my daughter's upcoming birthday from Scribbler, saw the card I liked and a few days later I received it. On the front of the card was a mark across it and when I opened the card there was another mark that appeared to have seeped through to the inside of the card.

I sent a message to the company and asked for a replacement to be sent.
I received an apology from James who also said he would send a replacement and requested that the printing team keep an eye on this order and look to clean the printer that day.

Replacement card arrived a few days later with near enough the exact same ink mark, in the same place but a different colour. So, clearly James either hadn't asked the print team to check and clean the equipment or they just ignored his request. Emailed the company again, and asked for a full refund. Received a notification of the replacement order with -£5.99, which I presume is the refund as there was no other info on the message. Never received the postage cost which was baffling.

I won't be recommending this company as I feel the service I received wasn't that good.

EDIT: Have received a full refund now and email confirmation of the full refund.

EDIT 2: Hi James...I assumed the -£5.99 was the refund as I received this today after you asked me to re-send the photographic evidence. Anyway, no worries and hopefully your guys have cleaned the equipment!

April 19, 2024
Unprompted review
Scribbler logo

Reply from Scribbler

Hi again Nicole,

Thank you for taking the time to leave your review but I'm of course sorry for the experience had with your order.

As mentioned in our recent conversation, I'm ensuring this gets looked in to as to have the same issue appear twice after having made notice of it isn't great at all. We don't often get inquiries based on printing quality so when we do we need to make sure we follow the right steps to resolve this.

Apologies if there was any confusion over the email communications you received. The email you cite in regards to the -£5.99 was the confirmation email for your resend - it was not to do with the refund given to you days later. As you may read in said email the -£5.99 brought the balance of the order to 0, as this was a resend put through free of charge for our error.

After the 2nd card had arrived with the same printing marks a full refund was issued to you.

I'd like to once again apologise for the poor experience you have had and would like to assure you this is not what the company would like our customers to experience and we'll be looking in to improving in this aspect in the near future.

I wish you all the best, and if you were to give us another chance I hope your next experience with us is a much more positive one.

James

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Rated 5 out of 5 stars

very good

i ordered here online needing cards for a whole group of people, they came so quickly which was i was very appreciative of since it was one less thing to worry about. Thanks to the great selection of cards i could find the perfect one for everyone.

December 5, 2023
Unprompted review
Scribbler logo

Reply from Scribbler

Hi there Hannah,

Thanks so much for leaving your review. I'm happy to hear you were able to find such a wide range of cards suitable for all your recipients.

We hope to see you again soon?

All the best,
James

Rated 5 out of 5 stars

Great way to tell friends what I truly…

Great way to tell friends what I truly think about them - the best part is that they think I'm joking when they get a card calling them a ****head :)

December 19, 2023
Unprompted review
Scribbler logo

Reply from Scribbler

Hi there!

Thanks so much for your feedback. Haha, that is my favourite part of our cards too, always got to keep my friends guessing!

We hope to see you again soon?

Thanks,
James

Rated 5 out of 5 stars

Scribbler - Great selection of trending and topical cards

Scribbler is always my first stop for cards, they have a great selection of trending and topical cards plus cute or rude cards depending who I’m sending it to.

I ordered a Scribbler card last month and must say I was impressed by how quick it arrived.

February 26, 2024
Unprompted review
Scribbler logo

Reply from Scribbler

Hi there Ruth,

Thank you so much for leaving your review! We're glad to hear you enjoy our range of cards and we're also very happy to hear that your order arrived so quickly :)

Hope to see you back again soon?

All the best,
James

Rated 1 out of 5 stars

Card didn’t arrive and awful customer service…

Ordered a card on the 19th of December for Xmas. Estimated delivery from 21-23rd December. However, after the card didn’t arrive on any of those days I sent an email via their online portal and I received no response, and the card did not turn up in time for Christmas.

I have 3 points to make about this website:

1. Awful customer service
2. Mediocre card selection
3. Unreliable delivery

STAY AWAY IF YOU DON’T WANT YOUR FAMILY/FRIENDS TO BE LET DOWN WHEN A CARD DOESN’T ARRIVE FOR THEM!

December 23, 2023
Unprompted review
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Rated 1 out of 5 stars

What a truly awful selection of cards

What a truly awful selection of cards. I couldn't find one that didn't have a cheap crude insult or trashy swear word - and for the first time, whole rows of cards with featuring the C word prominently. I'm no prude, really I'm not but are we all now so thick and stupid? Very much hoping that this strategy results in big piles of unsold cards that get to be pulped.

December 22, 2023
Unprompted review
Rated 1 out of 5 stars

Sweary cards at kid’s eye level. Really?

Do Scribbler give any thought to their shop layouts? Is placing cards with fck, cnt, etc on them at eye level for a 6 year old a great idea?

Fed up with going in. Yeah, I know “just go somewhere else then…” - I did that, and I’ll keep doing that.

November 29, 2023
Unprompted review
Rated 1 out of 5 stars

Facilitating Hate Through Greetings Cards

Received a hate card manufactured and sold by this company calling me a c*nt. Does it have any corporate values concerning the facilitation and distribution of hate in a society? The apparent ‘artist’ is called Michael. He must be very chuffed with himself for helping sick and cowardly members of the public send such materials through the mail. What moves a person or a company to make and produce a card with such a despicable word printed large on its face? Is it done in pursuit of profit? I guess it must be.

November 10, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a card Friday 26 Aug

Ordered a card Friday 26 Aug, fair enough it was a bank holiday weekend, but card still not delivered.
Granted I paid for standard delivery but have done this several times with thortful and moonpig but never had such a delayed delivery. Unfortunately wont be using Scribbler again.

August 26, 2023
Unprompted review
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Rated 5 out of 5 stars

I first came across a Scribbler store…

I first came across a Scribbler store at the Glasgow central station and my mind was blown! It was such a fun shop! I never liked the idea of giving people generic cards but couldn't really custom-make all the cards either. Scribbler gave me a choice! I visited the store multiple times after first discovering it and I have been grateful for its existence ever since. The staff always seemed wonderful and the store always appears to be clean and organized! :)

October 14, 2022
Unprompted review
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