After just two rides I can say I love the SL5 Elan wheel set. The improvement over the Hollowgram R45 was drastic. Almost 500 grams lighter and the perceived aerodynamic and rolling/spinning resist... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Quality made wheels, my second pair and from the original 5years ago, the design and engineering is there to see. With supply chains all over the world effected, give these boys a chance to get... See more
There is nothing negative I can say about the entire web based purchasing and shipping experience. The wheels themselves (Elan Super Light 50/60) rode fantastic and met all my expectations with except... See more
Upgraded my stock wheels to the Alloy Gravel wheels. Due to their popularity there was a bit of a wait for my wheels, but was informed regularly throughout. The wheels themselves are top notch, su... See more
Company details
Written by the company
We are 100% rider-owned driven by our passion for the sport we love & since launching in 2019, we have built a skilled team with decades worth of cycling experience. We are open, transparent & we know the industry inside out. Featuring years of wind-tunnel testing, detailed in-house development, industry-leading crash replacement & warranty programmes, ALL hand-built upon a fierce ethos of independence with an underpinning philosophy of PASSION, INNOVATION & PROGRESSION. We have your back no matter how far you ride.
Contact info
Unit 2 Fortwilliam Industrial Estate, BT3 9JP, Belfast, United Kingdom
- team@scribecycling.com
- scribecycling.co.uk
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The wheels are Amazing...
April 7, 2026
Decent product, but an incredibly frustrating and misleading buying experience
I ordered a wheelset from Scribe Cycling on February 12, based on their claim of "immediate dispatch in 1-3 days." What actually followed was a stressful six-week ordeal.
Instead of shipping my order, Scribe repeatedly delayed it, offering a string of excuses ranging from stock shortages to international freight delays. Over the course of a month, there was constant back-and-forth via email where they tried to switch my order to different models, sister brands, and alternative rim depths because they didn't have what I ordered.
After losing trust in their constantly changing timeline, I explicitly requested a full cancellation and refund on March 18. Instead of honoring my refund request, Scribe tried to bargain with me to wait another two weeks. Finally, unannounced and without honoring my cancellation, they simply shipped a pair of wheels (not the original order) to me on March 26.
As for the product itself, the wheels are generally fine, though the rear wheel unfortunately arrived slightly out of true.
While the hardware is okay, the customer service, misleading dispatch times, and blatant disregard for a customer's cancellation request are unacceptable. If you need wheels reliably and on time, I would look elsewhere.
March 20, 2026
Reply from Scribe Cycling
Hi JD
Thank you for taking the time to leave a review, and I’m genuinely sorry for the experience you had while waiting for your order.
In this instance, a stock discrepancy affecting the 60 mm variant you originally ordered meant we weren’t able to complete the build within the expected dispatch window. As soon as this became clear, we worked to offer suitable alternatives including carbon-spoke configurations and alternative rim depths so we could get a comparable wheelset to you as quickly as possible. The Core SuperLight 50 option you accepted was supplied on that basis so we could avoid extending the delay further.
We fully appreciate that the timeline changes were frustrating. Like many manufacturers at present, we’ve been navigating ongoing global logistics disruption affecting a small number of key components, which has unfortunately impacted availability of some models. While many of our wheelsets are in stock and dispatch immediately, we do acknowledge that a small number of specific configurations are currently operating on pre-order timelines while component deliveries arrive.
Regarding your cancellation request, I’m sorry this wasn’t handled as clearly as it should have been at the time but from what I can see, there was no reply to our email questioning some further options. I will, however, review this with the team and ascertain if this could have been handled differently.
Now that the wheels are with you, I’d really welcome the opportunity to speak directly and make sure everything is exactly as it should be particularly your comment about the rear wheel arriving slightly out of true, which we would of course like to resolve quickly for you.
If you’re open to it, I’d be very happy to arrange a call and make things right.
We’re confident once everything is properly set up and dialled in, the wheels will perform exactly as expected and we do appreciate you giving Scribe a try despite the delays.
I look forward to hearing from you again.
Best regards,
Lindsay
Quality wheels
Quality made wheels, my second pair and from the original 5years ago, the design and engineering is there to see.
With supply chains all over the world effected, give these boys a chance to get your orders out, yous wont be disappointed when you get your new set of wheels, they keep you upto date in delays.
Since on the bike, the new ELÀN 5, certainly make a difference, fast getting up to speed, with a smooth feel over hard Irish roads.
Many thanks Scribe, keep up the great work.
March 31, 2026
Good availability of spares and deep…
Good availability of spares and deep knowledge of product
March 30, 2026
Good wheels
After just two rides I can say I love the SL5 Elan wheel set. The improvement over the Hollowgram R45 was drastic. Almost 500 grams lighter and the perceived aerodynamic and rolling/spinning resistance was positive.
I initially ordered the SL5 Core, but they were taking FOREVER to be built, so I upgraded to the Elan. I’ve never had wheels or any other product take so long to arrive. From what I gather it’s Scribe’s business practice to keep inventory too low.
The customer service though was great and they always replied with good answers to my concerns and questions.
March 30, 2026
Exceptional
The quality of the products is excellent, and communication with customer services is excellent and prompt.
Scribe is an exceptional brand.
March 19, 2026
Nice wheels - but very delayed
The wheels I bought were 3 months underway. It was during the winter, and I really didn't need the wheels until they arrived late March. The delay was annoying, but Scribe did a good job of sending updates and I was never in doubt that I was going to receive the wheels.
March 25, 2026
Reply from Scribe Cycling
Hey!
Thanks very much for taking the time to leave a review - we really appreciate it.
We’re sorry again for the delay you experienced getting the wheels. Occasionally, global logistics can slow things down more than we’d like. That said, we always do our best to keep customers informed along the way, so it’s great to hear you felt well updated throughout.
We’re always aiming to deliver a genuine 5-star experience. If there’s anything we could have done better to make this a full 5-star review for you, we’d really value your feedback.
We hope you’re enjoying the wheels now they’re under you, and if there’s ever anything you need, just drop us a message, we’re always here to help :)
Ride Safe!
Lindsay
Superhappy
I was totally delighted about the product quality. Have had so many wheels/wheelset and this (Tempus front wheel) left me with big smile on my face.
March 23, 2026
3+ Months wait
March 23, 2026
Reply from Scribe Cycling
Hi Tiago,
Thanks for taking the time to leave a review.
We're very sorry for the unusually long wait that you experienced for your wheelset. Please let me assure you that delays like this are not like us.
Unfortunately, due to the ongoing conflict in the Red Sea area and the more recent conflict in the Middle East (Iran area), air freight and sea freight deliveries have been severely disrupted. This issue is not just affecting us; it's affecting thousands of businesses worldwide.
We are communicating with our manufacturing and shipping partners daily to find alternative delivery routes around the conflict. The good news is, we will be back in stock of our full wheelset range within the next few weeks.
I can see we dispatched your new wheelset last week, and it arrived within 4 days.
We hope that you get a chance to install your wheels soon and we're sure that the wheels will deserve a 5-star review!
Once again, we're very sorry for the wait that you experienced, and with the changes that we've put in place, we're very confident we won't experience delays as long as this in the future.
Thanks again, and if you need any further assistance, please jump on a live chat or drop us an email at team@scribecycling.com
Dan M
The wheels are well engineered and well…
The wheels are well engineered and well made. I like the hub design. They perform well. Lightweight, but still stiff enough to accelerate and corner well.
March 20, 2026
Great company to deal with always kept…
Great company to deal with always kept up to date regarding delivery of ordered items.
Will use Scribe again first class service
March 19, 2026
Superb wheelset
Superb wheelset, exceeded my expectations.
Good comms from the Scribe team.
March 18, 2026
My second set of Scribes
My second set of Scribes. Always a pleasure - up front and honest about supply chain delays, and come nicely set up. Very happy
March 10, 2026
Detailed Review – After 1000 Intensive Kilometers
I received the wheels three weeks ago, and after 1000 km, I can now provide a complete and objective review.
To start with, like many others, I experienced significant delivery delays. However, the team was always very transparent and responsive, and I really appreciated the commercial gestures (such as the free white stickers and the upgrade to a higher model). The delay was not their fault, and once the components arrived, everything moved very quickly. So I don’t hold the delay against you, and I apologize for being a bit persistent by email.
Now, regarding the wheels, I can only say they are incredible. All the promises are fulfilled, the product truly reflects quality and performance. I ride a Tarmac SL7 Sport, previously with the stock aluminum wheels, and I can honestly say it feels like I have a new bike. It’s lighter, more aerodynamic (this is truly impressive, once you go over 30 km/h, the difference is very noticeable), and more responsive. The 24 mm internal width combined with my 30 mm tires has significantly changed the way I ride and feel the road. I feel more confident in corners, and road imperfections are much better absorbed.
I ride in Belgium, where road quality is sometimes questionable (and where cobblestones are everywhere), and I can say that after 1000 km, during which I really didn’t go easy on them, the wheels are still like new (apart from a minor crash on my part that slightly scratched the rear wheel).
As for the hub, I know some people made a big deal about it, but personally I was almost disappointed… because some of my friends’ hubs are even louder than mine! That said, I absolutely love the sound.
In short, thank you Scribe for these wheels. I highly recommend them to anyone reading this review. I think it’s hard to find better at this price point (and maybe there’s simply nothing better at all?). Thanks to the team for your responsiveness and closeness, it’s great to have a brand that takes such good care of its customers.
March 3, 2026
Reply from Scribe Cycling
Hey Dieter
Thanks for the feedback, it's much appreciated.
Have you had the opportunity to ride your wheels? We work incredibly hard to offer a product and service that warrants a 5-star review. With that said it would be great to understand how we could make your experience better. Please feel free to drop us an email to discuss :)
In the meantime, enjoy the ride, and we look forward to hearing from you again soon.
Regards,
Lindsay
The rims look high-quality
The rims look high-quality. The long delivery time came as a surpise.I will be testing the wheels soon.
March 5, 2026
Reply from Scribe Cycling
Hi Jouni,
Thanks for leaving us a review, we're delighted to hear that you like how your wheels look! We're very confident that when you get out on your first ride, the wheels themselves will deserve a 5-star review!
We're very sorry for the delay with the dispatch of your wheels. Current world events such as the conflict near the Suez Canal and in the Middle East (Iran area) are causing major disruption to sea freight and air freight shipments. This is affecting thousands of businesses globally, not just ourselves.
We are doing everything we can to mitigate this as much as possible. We have made extra orders with our manufacturing partners, and we're securing airfreight deliveries via routes that avoid the conflict areas.
We want to thank you again for sticking with us, Jouni, and waiting for your wheels. Now that they have arrived, we hope you agree that they were worth the wait!
We're very confident that our wheels offer the very best quality, performance and durability at these price points. Once you've had a few rides on your new wheels, I'm sure you'll be very glad you chose us!
As always, if you need any further assistance, or have any product questions, please jump on a live chat on our website or drop us an email at team@scribecycling.com
Enjoy the ride, Jouni!
Thanks,
Dan M
The Elan wheels are exeptionally good…
The Elan wheels are exeptionally good judged on my first few rides.
However buying them is somewhat….Scribe says they are building them once they get an order, makes sense. However they also decided to withdraw the purchase price from my account immediately, fully within their right. However it took them 3 weeks to build and ship my wheels which is not ok. It is fine Scribe wants to keep inventory low, but this is a standard product and doesn’t warrant a build-to-order approach to how to pay
March 4, 2026
Reply from Scribe Cycling
Hi Kjeld,
Thanks for taking some time out to write a review; we're delighted to hear that you're really enjoying your wheels, which is the main thing.
We're sorry to hear that you feel disappointed with the dispatch time on your order.
Just to clarify, I can see that we dispatched your order 11 days after you placed it (8 working days). This is slightly longer than normal for us (2-3 working days), as we're currently experiencing extremely high demand for our wheels. We apologise that dispatch took a little longer on this occasion.
We have put extra resources in place to get us back to our normal dispatch times.
I can see there were also a few short delivery delays with FedEx, I hope you can understand this is outside our control. We ship multiple wheelsets worldwide via FedEx daily, and it's extremely rare for us to encounter issues. We're very sorry to hear that you experienced a delay with them on this occasion.
As riders ourselves, we can understand how frustrating waiting for new bike components can be. However, we also take great pride in carefully hand-building our wheels to the highest possible standards.
Although it takes a little longer for your new wheels to be dispatched, we firmly believe that hand-built wheels offer much better performance and durability.
Regarding our build-to-order policy, this ensures that your wheels arrive in perfect condition and that they have been freshly hand-built with the spoke tensions set. Also, it's common practice across the bike industry (and many other online retailers) to pay in full for your pre-order before your order is processed and dispatched.
We keep all our wheel components in stock in our own warehouse, and we're not normally out of stock for more than a few weeks at a time. In most cases, when our customers order from us, we have the individual components here, and (as mentioned above) we hand-build within 2-3 working days.
We hope that you continue to enjoy riding with your new wheels for many miles (and years) to come Kjeld, and as always, if you need any further assistance, please don't hesitate to get back in touch.
You can reach us on live chat on our website or feel free to drop us an email at team@scribecycling.com
Thanks, and enjoy the ride!
Dan M
Loved the wheels when received
Loved the wheels when received, well packed and protected best they can be when delivered. Good communication between the company and myself , expected the wait I knew I pre ordered. Very happy with the wheels
March 4, 2026
The wheels are excellent
The wheels are excellent, and the customer service team was quick to answer all our questions and offer good solutions. The only negative point was the failure to meet the delivery deadline, which was changed more than once. Despite the excellent communication, the delay always causes apprehension, but in the end everything was resolved, and it was worth the wait.
March 3, 2026
Reply from Scribe Cycling
Hi Marcelo,
Thanks for taking the time to write a review!
We're delighted to hear that you're very happy with your wheels and our customer service.
With that said, we acknowledge that we've recently encountered some shipping delays due to the unfortunate conflict in the Middle East. We're very sorry that this meant you had to wait longer than expected for your wheels.
The ongoing conflict is causing major disruption not just to us, but to thousands of companies worldwide.
Although the wait for our wheel components is frustrating, we're trying to keep things in perspective. For all those in these areas currently affected by conflict, we hope the conflict ends soon.
We have reacted to this situation by making extra orders for our wheel components with our manufacturing partners and ordering further in advance to meet the growing demand for our wheels.
We've also chosen different air freight options, and although these have been more expensive, we are not passing these extra costs on to our customers.
We're very pleased to hear that despite the slight delay, you felt that the wait was worth it!
As always, Marcelo, if you need any further assistance, or have any questions about our wheels, please jump on a live chat on our website or drop us an email at team@scribecycling.com
We hope that you enjoy your wheels for many more miles (and years) to come!
Thanks again,
Dan M
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