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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the unique designs and excellent materials used in their clothing and accessories. Many people appreciate the fast shipping and the overall smooth ordering process, frequently mentioning the exceptional customer service that is always ready to help. However, some customers also noted issues with defective items and occasional problems with order delivery, including lost parcels or delays in customs. A few reviewers also expressed dissatisfaction with the return process for discounted items and communication regarding order issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of items,... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the exceptional and responsive... See more

Order

Reviewers express satisfaction with the ordering process. Many customers appreciate the simple online shop... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from SCRT several times now- their pieces are so unique and incredibly high quality. For a gal like me who loves freaky movies and a good cap, nothing compares! Customer service is always... See more

Rated 5 out of 5 stars

Amazing designs & great quality products. Super impressed with the items I received, both in terms of quality and speed of delivery. I love the range of film/tv inspired clothes and accessories. I ord... See more

Rated 5 out of 5 stars

found these guys off an instagram ad, and decided to check them out. have since ordered multiple pieces from them and have been astounded every time. the quality and originality of the clothing always... See more

Rated 5 out of 5 stars

EDIT: I got a defective hat and we had a little miscommunication but they were extremely patient in the face of my frustration. The team/CS reps seem to genuinely care and are willing to work with... See more

Company replied


Company details

  1. Streetwear Store

Written by the company

From a House on a Hill, in London 2010, SCRT® started as a self-funded project, working with local artists to produce short runs of exclusive print-wear. In the years since, the label has grown & developed into a forward-thinking, independent British streetwear brand collaborating with creatives from around the world. SCRT® are still a close-knit team, now working from our studio in Hackney, and flagship store on Shoreditch's Redchurch St. The brand draws influences from subcultures both past & present, whilst producing cut & sew collections focused on vintage-inspired workwear, with function and everyday use in mind.


Contact info

  • SCRT, 63 Redchurch Street, E2 7DJ, London, United Kingdom

  • scrt.onl

4.8

Excellent

TrustScore 5 out of 5

311 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great designs and customer service

Great designs and customer service. The quality is very good (as evidenced after quite a few washes). Don't think there is anything quite like SCRT t-shirts out there, at least I havent found it, so pretty unique aswell.

April 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Shipping fee error

I was having a problem with the site that was showing me an incorrect shipping fee, so I’ve written to the customer service to sort the problem.
They were very quick and helpful, they helped me correcting the error with a code to apply during the checkout.
The support was much more then what I was expexting, so I an very thankful.
Thanks to Summer and all the team.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Disappointed with quality of material

I bought the Huxley Ripstop Cargo Trousers a few months ago and while I really like the style and fit, the "ripstop" material has ripped twice - both times quite large holes around the pockets. I just wear them day to day, I'm not doing anything crazy like rappelling down the sides of buildings so it seems like the material is just flimsy.

Edit: a few days since I made this review SCRT got in touch and sorted a replacement for me. Very impressed with their prompt and understanding customer service - this is becoming more valuable to me as companies opt to hide behind automated customer services more and more.

5 star experience they've won me back over !

October 11, 2024
SCRT® logo

Reply from SCRT®

Hey Amir, something definitely up here. We'll sort this out. Check your inbox for an email from Summer! Cheers,

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Rated 5 out of 5 stars

Great Customer Service & Hassle-Free…

Great Customer Service & Hassle-Free Returns

I recently ordered from SKRT Clothing, and while the items didn’t quite fit me, I was really impressed with their customer service. The team was friendly, quick to respond, and very helpful throughout the return process, making it completely hassle-free.

Even though I had to return my order, the quality of the clothing was great, and I’ll definitely be back to make another purchase in the right size. Highly recommend SKRT Clothing for both their products and excellent service!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality

The quality of SCRT items is always incredible and never disappoints! Love all the details and the material feels very soft and high quality.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered two shirts from SCRT and just…

Ordered two shirts from SCRT and just completely blown away by the quality of not only the design, but the feel of the shirt in general - incredibly comfy and not too heavy either. I’ve received so many compliments on these items and will definitely buy from here again.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Friendliest bunch of people

Friendliest bunch of people in the business, love going to the shop and love the care and passion they put in their designs. The quality of the clothing is great too, and you can always grab nice deals and discounts through the year so it makes it affordable. Try and join one of their screenings in London if you can, it's lots of fun to see one your favourite movies in the big screen, big shout to Donnie Darko screening! That was great.

October 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Long time SCRT obsessed

Have been buying a lot of pieces from SCRT for a long time and they've never disappointed. Top quality and really great service. Also living in the EU doesn't mean their taxes are higher as they ship from Ireland.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

SCRT

I’ve ordered lots of things from SCRT over the past couple of years. The quality of the products is second to none. Always great customer service, I received the wrong size t shirt in my last order and got it sorted out quickly with the team. 10/10 as always

February 25, 2025
Unprompted review
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Rated 5 out of 5 stars

I gave the wrong address :/

I placed an order but realised I’d forgot to put my house number in the delivery address, done it on a Sunday and emailed explaining the problem. Had an email back pretty much first thing on the monday morning from Summer saying the team had managed to update the address before dispatch. Huge thank you for the very quick and effective customer support.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Unique

Every time I come into the shop I end up buying something I really like - that happens about 4x/ year - soon ready for the next visit!
I love the niche culture at SCRT quite unique and hope the business may thrive and expand its range of clothing. How about some swim wear?

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

The time for purchase to arrival living internationally is really quick and the quality of goods is spot on!

February 3, 2025
Unprompted review
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Rated 5 out of 5 stars

SCRT are fantastic!

SCRT are a fantastic small business that produce the most fantastic shirts. I got two of the same shirt for Christmas (because my family know me so well!) and they have been so helpful at sorting out an exchange for another of their amazing shirts. Thank you for all your help! Big thanks to Aaron for the amazing customer service.

January 29, 2025
Unprompted review

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