Scuffers Reviews 

20,920
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 8,320 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, finding items like sweaters and hoodies to be excellent in design, material, and comfort. Many are satisfied with their purchases, highlighting the durability and overall appeal of the clothing. However, some people were dissatisfied with the response time from customer service, with many reporting no replies to emails or issues. There are also mixed opinions regarding delivery, with some experiencing quick and well-packaged shipments, while others faced significant delays, missing orders, or high shipping costs. Product sizing is another area of concern, as many found the size guide inaccurate, leading to items being too small, too large, or not matching descriptions. A few customers also received damaged or dirty products, which further contributed to their dissatisfaction.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the quality,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers experiencing significant... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the top-tier quality, comfort,... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing significant... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that their emails... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So I‘m totally happy with your designs quality and clothes overall but… my latest order was really difficult and unsatisfactory. I ordered a jeans measured my size from your Sizeguide. The Pants arriv... See more

Company replied

Rated 3 out of 5 stars

The shorts are really cool, but the downside is that the quality isn’t very good, the fabric ripped because I caught it with my knee, and now more than half of the shorts have a torn stripe

Company replied

Rated 4 out of 5 stars

The sweaters are nice but they are massive. I ordered my usual size and I could have fit in there twice. I really like wearing the sweaters but it’s not so comfortable when wearing a coat as well.

Rated 3 out of 5 stars

On the page it said the hoodie was oversized so I ordered a small, arrived today and it was a cropped top 😭. I’m returning it to get a different size but the website had me fooled

Company replied


Company details

  1. Clothing Store

Written by the company

Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love


Contact info

3.5

Average

TrustScore 3.5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(20,920)

11,836 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome hoodie

Awesome hoodie - great design and fit, receive compliments every time it’s worn.

May 8, 2026
Scuffers logo

Reply from Scuffers

We're so glad you love the hoodie's design and fit! We appreciate your kind words.

Rated 5 out of 5 stars

Beautiful hoodie and really good…

Beautiful hoodie and really good looking.
It’s my first time buying something in this shop but I have very good feeling ☺️

May 8, 2026
Scuffers logo

Reply from Scuffers

It’s always great to hear from happy customers like you

Rated 1 out of 5 stars

completely dissatisfied

completely dissatisfied!
It's the second time I've received a DIRTY product! STAINED! this time even with hair, as if the garment had been used! the first time it was a strange stain on the sweatshirt, now black dots and black/brown spots scattered all over the shirt.
I don't think I will buy anything from you again, poor quality/price ratio. Paying €55 for a shirt and finding it dirty, with poor quality cotton that already has dots, is hilarious.
obviously I had to wash the shirt, the stains didn't come out, I also followed all the washing instructions to avoid damaging the product, but to remove them you definitely need to use more aggressive chemical products.
I don't think I will buy from this site again, it's a shame because the products are beautiful.

May 8, 2026
Scuffers logo

Reply from Scuffers

Hello, thanks for sharing this — we’re really sorry to hear about your experience.

Receiving items in that condition, especially more than once, is understandably very disappointing and not what we want for our customers.

We’re going to make sure this feedback is flagged internally so it can be reviewed properly.

Please reach out to our customer service team at help@scuffers.com with your order details so the team can look into this and assist you directly.

We appreciate you taking the time to report it and we’re sorry again for the inconvenience.

Rated 4 out of 5 stars

Idk what i should write here

I really love u guys best clothes, especially for summer surf trips, but the delivery is taking way to long 🙏

May 4, 2026
Scuffers logo

Reply from Scuffers

We appreciate your kind words about our clothes! We are sorry to hear about the delivery delay and are working to improve shipping times.

Rated 1 out of 5 stars

I ordered £160 shoes from here and they…

I ordered £160 shoes from here and they delivered them to the wrong address even though I put the right address in. I showed them proof on the proof of delivery that the address was wrong compared to the confirmation email address I had put in. They refused to refund me or re deliver to the correct address. I really would not recommend this brand

May 4, 2026
Scuffers logo

Reply from Scuffers

Hello, sorry to hear about your experience.

We understand your frustration with both the delivery and customer service.

If you want us to review your order, please contact us at help@scuffers.com with your details.

Sorry for the inconvenience.

Rated 1 out of 5 stars

delivery service sucks

delivery service sucks, customer service is terrible.

May 4, 2026
Scuffers logo

Reply from Scuffers

Hello, sorry to hear about your experience.

We understand your frustration with both the delivery and customer service.

If you want us to review your order, please contact us at help@scuffers.com with your details.

Sorry for the inconvenience.

Rated 5 out of 5 stars

It was pretty good

It was pretty good, but the shipping system when it got to Chile wasn’t the best. I had to pay 90 dollars extra for the package to get to my house.

The quality of the sweatshirt is amazing

May 4, 2026
Scuffers logo

Reply from Scuffers

It’s a pleasure to know you had a good experience.

Rated 5 out of 5 stars

fast delivery

fast delivery, good service, buying again

May 4, 2026
Scuffers logo

Reply from Scuffers

Really appreciate your feedback, it means a lot to us

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look