UPDATE: Their return policy is difficult and you will pay return shipping and still not get a refund. I paid $22 for return shipping and sent them the USPS tracking number after I was approved for t... See more
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See what reviewers are saying
I never received my order, I ordered one dress, one pants and one sweater. The customer service told me: « your package has been delivered. » and nothing else. In fact, the deliverer has l... See more
I bought from here 3 times, everytime the clothes come right size, good quality, good garment skills, and very chic design exactly as showed on their website, shipping also inside 1 week. I did not tr... See more
Company replied
I discovered this fantastic company while watching a fashion haul on YouTube and instantly fell in love with their designs. They're unique, but in the best way possible, and the quality is outstanding... See more
Company replied
Company details
Written by the company
S·DEER is a premium clothing brand that has been creating high-quality apparel since 1994. S·DEER stands out with its distinctive design style, embodying a minimalistic and understated grey-toned aesthetic infused with artistic elegance. Our mission at S·DEER is clear: to empower you to not just look good, but to own your style and feel amazing.
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Beware and don´t order!
Beware and don´t order!! This is a scammer.
Unfortunately I didn´t read the reviews, otherwise I wouldn't have ordered.
This is not a French company and the shipment I received had been delivered out of China. The quality was incredibly poor and in no relation to the price I had paid. They offered me a 30% discount if I kept the article, but I refused because of the already mentioned bad quality. I had to return it to a store in Paris, France, but I never got a refund even though I sent a proof of shipment. They simply ridiculed me in their e-mail replies and argued that they had never received the shipment.
February 28, 2024
Unprompted review
Reply from Sdeer
Dear Customer,
We apologize for any inconvenience or dissatisfaction you have experienced with our product. We strive to provide high-quality items that meet our customers' expectations, and we value your feedback in helping us improve.
Our products are shipped from China，We have our own factory and always offer the products with highest quality.
We offer a 30-day easy return or exchange guarantee if customers are not completely satisfied with your goods from SDEER.
Generally, once we receive the return package and check the condition of the returned products, we will proceed with the refund or exchange process.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once we receive the relevant information regarding your order, we will further verify and assist you. Rest assured that your satisfaction is our utmost priority, and we are committed to resolving this matter to your complete satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Thank you for bringing this matter to our attention. If you have any further questions or concerns, please always feel free to email us at service@sdeervip.com with any issues.
Best regards
SDEER Customer Service
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Be aware this company stole my phone…
Be aware this company stole my phone number and address and use it for their return policy
February 8, 2024
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for taking the time to share your feedback.
To make this right, we would like to understand more about the issue you faced. Please contact us at service@sdeervip.com.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
We are keen to investigate the problem and offer you a suitable resolution.
Your satisfaction is our top priority, and we appreciate your feedback as it helps us improve our products and services.
Thank you for giving us the opportunity to resolve this matter.
Best regards,
SDEER Customer Service
They ghost customers
They ghost customers. I’ve emailed them about an expensive and unfortunately poorly made coat. No response. I dont even want a refund - I’d take a replacement. They will not respond to any contacts I’ve made.
November 9, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
We apologize for any inconvenience you have experienced with your order and the return process. We understand your frustration and appreciate your feedback regarding our customer service and return procedures.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication fell short of your expectations. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
Would you mind contacting us via service@sdeervip.com and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
Absolute Scam
This is a scam company. It claims that the store is in France, but purchases in the EU are settled in US dollars, and the express delivery comes from China. The clothing is of extremely poor quality but sells at a particular price.
There are sewing problems in the clothes that cause the clothes to be unbalanced. It can't be worn. As well as I purchased a sheep wool coat, but they sent me a polyester one. The cloth doesn't look like new, there are signs of being worn on the collar, cuffs, and hem, it looks like they've been worn.
The most disgusting thing is that the merchants blatantly liedtry, does not want to give refunds but instead of giving a discount for the next purchase. But I insisted on returning the goods, but after countless arguments on the email, the merchant said return goods is my problem not the defective products, and asked me to use a package with tracking. What’s even more ridiculous is that the merchant violated the return policy and did not give back the post cost of return.
If there is a negative score, it is definitely worth it！
December 29, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
We apologize for any inconvenience or dissatisfaction you have experienced with our product. We strive to provide high-quality items that meet our customers' expectations, and we value your feedback in helping us improve.
Our products are shipped from China，We have our own factory and always offer the products with highest quality.
To make this right, we would like to understand more about the issue you faced. Please contact us at service@sdeervip.com.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
We offer a 30-day easy return or exchange guarantee if customers are not completely satisfied with your goods from SDEER.
Thank you for bringing this matter to our attention.
Best regards
SDEER Customer Service
Scam- don’t bother
I ordered two items - blouse and skirt- using their size guide. They refunded the blouse because it was no longer available and they couldn’t get more. It took the skirt weeks to arrive from China. It was so small. I ordered a large, as I’m normally an 8-10, and I couldn’t get it to zip. There was a four inch gap in the closure. In order to return or exchange, I have to upload a pic of that and I’m not comfortable. Additionally I’d have to pay return shipping, taxes and customs fees so it is just not worth it.
Scam! Don’t order from them. I should have done my homework!
December 14, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with the quality and sizing of our product.
We are committed to providing high-quality products, and it’s clear that we didn’t meet your expectations this time. We apologize for any inconvenience this has caused.
To make this right, we would like to understand more about the issue you faced. Please contact us at service@sdeervip.com.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
We are keen to investigate the problem and offer you a suitable resolution.
Your satisfaction is our top priority, and we appreciate your feedback as it helps us improve our products and services.
Thank you for giving us the opportunity to resolve this matter.
Best regards,
SDEER Customer Service
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COMPLETE SCAM
COMPLETE SCAM! THIS CHINA WEBSITE CLAIMING TO BE FRENCH IS AN INSULT TO THE FRENCH! OVER TWO MONTHS TO SEND A PACKAGE. WHEN THE PACKAGE WAS NOT DELIVERED CUSTOMER SERVICE DID NOTHING TO SOLVE. EVER RECEIVED GOODS THAT WERE IMMEDIATELY PAID FOR.
November 20, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
We apologize for any inconvenience or dissatisfaction you have experienced with our product. We strive to provide high-quality items that meet our customers' expectations, and we value your feedback in helping us improve.
Our products are shipped from China，We have our own factory and always offer the products with highest quality.
We are sorry to hear about your negative experience and sincerely apologize for the inconvenience caused. We understand your frustration regarding the delay in your order and the lack of communication regarding tracking information.We strive to provide efficient and timely delivery.
Please allow us to investigate this matter further so that we can provide you with a satisfactory resolution. Kindly reach out to our customer service team with your order details, and we will prioritize resolving this issue for you as soon as possible.
Thank you for bringing this matter to our attention. If you have any further questions or concerns, please always feel free to email us at service@sdeervip.com with any issues.
Best regards
SDEER Customer Service
Do not order from this website
Do not order from this website. They act like they are a french webshop, but it’s from China. The shipment takes forever and when it’s finally (partially) shipped after weeks of waiting it turns out you have to pay taxes and duties because it’s from outside the EU. Not amused!
November 16, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
We apologize for any inconvenience or dissatisfaction you have experienced with our product. We strive to provide high-quality items that meet our customers' expectations, and we value your feedback in helping us improve.
Our products are shipped from China，We have our own factory and always offer the products with highest quality.
We are sorry to hear about your negative experience and sincerely apologize for the inconvenience caused. We understand your frustration regarding the delay in your order and the lack of communication regarding tracking information.We strive to provide efficient and timely delivery.
Please allow us to investigate this matter further so that we can provide you with a satisfactory resolution. Kindly reach out to our customer service team with your order details, and we will prioritize resolving this issue for you as soon as possible.
Thank you for bringing this matter to our attention. If you have any further questions or concerns, please always feel free to email us at service@sdeervip.com with any issues.
Best regards
SDEER Customer Service
Sizing extremely small
Sizing extremely small. I have had to return (to France). I have tracking to say it has been returned, yet they claim they did not receive it. Customer Service is appalling.
Edit: And just to prove how bad customer service is, this reply took 8 months!
November 15, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for your feedback and for sharing your experience with us. We apologize for any inconvenience caused by the sizing of the item you purchased.
We understand that it can be frustrating when the sizing doesn't meet your expectations. We appreciate your insight and recommendation for others who may be considering purchasing our items. Sizing can vary between individuals, and we understand the importance of finding the right fit. We will take your feedback into consideration and continue to work on providing accurate sizing information for our customers.
We provide a 30-day easy exchange and return policy if you are not completely satisfied with your goods from SDEER.
Generally, once we receive the return package and check the condition of the returned products, we will proceed with the refund or exchange process.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once we receive the relevant information regarding your order, we will further verify and assist you. Rest assured that your satisfaction is our utmost priority, and we are committed to resolving this matter to your complete satisfaction.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at service@sdeervip.com.We value your feedback and appreciate your patience and understanding.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
Don't buy anything from this site！！！
The product quality is poor, the size is not right, and the shipping is very slow. It was almost 2 months after I placed the order before it was shipped. Moreover, it is very troublesome to return or exchange goods. There is no overseas warehouse, and you need to pay the shipping and customs fees for returns.
November 15, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with the quality and sizing of our product.
We are committed to providing high-quality products, and it’s clear that we didn’t meet your expectations this time. We apologize for any inconvenience this has caused.
To make this right, we would like to understand more about the issue you faced. Please contact us at service@sdeervip.com.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
We are keen to investigate the problem and offer you a suitable resolution.
Your satisfaction is our top priority, and we appreciate your feedback as it helps us improve our products and services.
Thank you for giving us the opportunity to resolve this matter.
Best regards,
SDEER Customer Service
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Scam
Scam, they sent me a different pant altogether,super low quality, off sizing. Difficult impossible comunication, only refunded 30 x cent after loads of claims...
October 10, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with the quality and sizing of our product.
We are committed to providing high-quality products, and it’s clear that we didn’t meet your expectations this time. We apologize for any inconvenience this has caused.
To make this right, we would like to understand more about the issue you faced. Please contact us at service@sdeervip.com.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
We are keen to investigate the problem and offer you a suitable resolution.
Your satisfaction is our top priority, and we appreciate your feedback as it helps us improve our products and services.
Thank you for giving us the opportunity to resolve this matter.
Best regards,
SDEER Customer Service
do not buy from this company
do not buy from this company. it is a scam. they received my returned package for 3 weeks and still have not refunded.
November 4, 2023
Unprompted review
Reply from Sdeer
Dear customer，
Thank you for reaching out to us . We apologize for any inconvenience caused during this period.
Generally, once we receive the return package and check the condition of the returned products, we will proceed with the refund or exchange process.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once we receive the relevant information regarding your order, we will further verify and assist you. Rest assured that your satisfaction is our utmost priority, and we are committed to resolving this matter to your complete satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Please always feel free to email us at service@sdeervip.com with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
DO NOT BUY FROM THIS COMPANY
Terrible company to work with. They promise to accept returns on their marketing materials but in the end—-they do not. I am stuck with an item that is far too large for me. DO NOT WORK WITH THIS COMPANY
October 2, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
We apologize for any inconvenience you have experienced with your order and the return process. We understand your frustration and appreciate your feedback regarding our customer service and return procedures.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication fell short of your expectations. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
Would you mind contacting us via service@sdeervip.com and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
Reply from Sdeer
Dear Customer,
We are sorry to hear about your negative experience and sincerely apologize for the inconvenience caused. We understand your frustration regarding the delay in your order and the lack of communication regarding tracking information.We strive to provide efficient and timely delivery.
Please allow us to investigate this matter further so that we can provide you with a satisfactory resolution. Kindly reach out to our customer service team with your order details, and we will prioritize resolving this issue for you as soon as possible.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at service@sdeervip.com. We value your feedback and appreciate your patience and understanding.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
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US customers do not risk it
US customers do not risk it. The higher price suggests higher quality but the clothes feel cheaply made. Although two of my items were ok I wanted to return a third item which was worth $62.00. I sent three emails to the suggested address and did not receive a response. I finally went on to the website and requested help again and was sent an email suggesting I keep the item but if I really want to return I have to pay for my own return label. They better return my money since it has now been longer than the allowable window since no one got back to me… I regret shopping here
October 23, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the quality of the product you received. We strive to provide our customers with high-quality products and we regret that this item did not meet your expectations.
We apologize for any inconvenience you have experienced with your order and the return process. We understand your frustration and appreciate your feedback regarding our customer service and return procedures.
We understand your frustration. We take customer feedback seriously and are committed to resolving this matter for you.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Please always feel free to email us at service@sdeervip.com with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
Scam
The store is a scam. Their sizing is off. I returned the item because it was incredibly large on me and paid 1/3 of the item value for shipping. I still did not receive the refund, although the item arrived at their storage a week ago. There is no customer service that can answer to your questions; US and Canada phones from their website do not work.
October 23, 2023
Unprompted review
Reply from Sdeer
Dear customer，
Thank you for reaching out to us . We apologize for any inconvenience caused during this period.
Generally, once we receive the return package and check the condition of the returned products, we will proceed with the refund or exchange process.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once we receive the relevant information regarding your order, we will further verify and assist you. Rest assured that your satisfaction is our utmost priority, and we are committed to resolving this matter to your complete satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Please always feel free to email us at service@sdeervip.com with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
COMPLETE FRAUD
COMPLETE FRAUD! Will send you clothes months after you order. When you return items they go silent and keep your money. Had to work with credit card company to get a refund. And the clothes are CHEAP LOOKING AND OVERPRICED!!!!!
October 12, 2023
Unprompted review
Reply from Sdeer
Dear customer，
Thank you for reaching out to us . We apologize for any inconvenience caused during this period.
Generally, once we receive the return package and check the condition of the returned products, we will proceed with the refund or exchange process.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once we receive the relevant information regarding your order, we will further verify and assist you. Rest assured that your satisfaction is our utmost priority, and we are committed to resolving this matter to your complete satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Please always feel free to email us at service@sdeervip.com with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
I TO WOULD GIVE THEM ZERO STARS IF I…
I TO WOULD GIVE THEM ZERO STARS IF I COULD!!! DO NOT TOUCH THEM WITH A BARGE POLE!!! THEY STILL HAVE MY MONEY AND I AM FIGHTING FOR A REFUND. I RECEIVED MY ITEM 8 WEEKS AGO WHICH WAS TOO BIG. THE WEBSITE SUGGESTED TO ORDER A SMALLER SIZE, SO I DID. THE POSTAGE TO RETURN THE ITEM TO FRANCE COST £7.50 WHICH DIDN'T SIT WELL. SINCE THEN I HAVE BEEN SENDING EMAILS TO TRY AND GET MY MONEY BACK. MOST OF THE TIME I AM BEING COMPLETELY IGNORED AND DO NOT RECEIVE A RESPONSE. HOW ARE THESE CRIMINAL ABLE TO GET AWAY WITH THIS, BECAUSE THAT IS EXACTLY WHAT THEY ARE!! AVOID THEM AT ALL COSTS.
October 8, 2023
Unprompted review
Reply from Sdeer
Dear customer，
Thank you for reaching out to us . We apologize for any inconvenience caused during this period.
Generally, once we receive the return package and check the condition of the returned products, we will proceed with the refund or exchange process.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once we receive the relevant information regarding your order, we will further verify and assist you. Rest assured that your satisfaction is our utmost priority, and we are committed to resolving this matter to your complete satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Please always feel free to email us at service@sdeervip.com with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
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Do not be influenced by the Instagram…
Do not be influenced by the Instagram influencers! The clothes are shipped from China and the quality is not great and their sizing is way off. On requesting the option to return, I was offered a 30% refund along with a 30% off coupon and the option of keeping the clothes. I first declined, but after the process of trying to ship the items back to France and wasting postage I ended up not bothering! The clothes are in the bin and I am now trying to get my 30% refund! Lesson learnt, should have read the reviews before ordering.
September 12, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
We apologize for any inconvenience or dissatisfaction you have experienced with our product. We strive to provide high-quality items that meet our customers' expectations, and we value your feedback in helping us improve.
Our products are shipped from China，We have our own factory and always offer the products with highest quality.
We offer a 30-day easy return or exchange guarantee if customers are not completely satisfied with your goods from SDEER.
Thank you for bringing this matter to our attention. If you have any further questions or concerns, please always feel free to email us at service@sdeervip.com with any issues.
Best regards
SDEER Customer Service
Warning..This company is in China
Warning..This company is in China. Products are cheap, and sizing is off. If you need to return an item you have to pay return shipping to them . Stay away
September 12, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
We apologize for any inconvenience or dissatisfaction you have experienced with our product. We strive to provide high-quality items that meet our customers' expectations, and we value your feedback in helping us improve.
Our products are shipped from China，We have our own factory and always offer the products with highest quality.
We offer a 30-day easy return or exchange guarantee if customers are not completely satisfied with your goods from SDEER.
We will offer postage for returns if the goods received are incorrect, damaged or faulty goods.
Normally, customers will have to pay for shipping with the carrier of their choice if there are no above questions.
Thank you for bringing this matter to our attention. If you have any further questions or concerns, please always feel free to email us at service@sdeervip.com with any issues.
Best regards
SDEER Customer Service
The claim to be Paris brand but it is…
The claim to be Paris brand but it is cheap crap made in china
August 17, 2023
Unprompted review
Reply from Sdeer
Dear Customer,
We apologize for any inconvenience or dissatisfaction you have experienced with our product. We strive to provide high-quality items that meet our customers' expectations, and we value your feedback in helping us improve.
Our products are shipped from China，We have our own factory and always offer the products with highest quality.
We offer a 30-day easy return or exchange guarantee if customers are not completely satisfied with your goods from SDEER.
Thank you for bringing this matter to our attention. If you have any further questions or concerns, please always feel free to email us at service@sdeervip.com with any issues.
Best regards
SDEER Customer Service
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