My mortgage provider used this survey to perform a valuation so I didn’t use them directly but had some questions about the survey. Emma answered immediately (on a Saturday as well) and went abov... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A survey was organised with sdl through nationwide. Communication with them was good through a message system then a phone call to rearrange the date given as I would be at work through the week. The... See more
Company replied
Lindsey came to survey the house and was absolutely fantastic. She had such a professional and kind manner in all that she did, she was thoughtful considerate and exceptionally polite. She was great... See more
Company replied
Paul called prior the survey taking place to make me aware he was attending and to give him a call back on that number if I had any questions once I'd received the report back. The report was efficie... See more
Company replied
Company details
Written by the company
Established in 1989, SDL Surveying is the UK’s largest independent provider of mortgage valuations. It works with most major lenders in the UK, managing c.208,000 valuations per year. Alongside lender valuations, the business also provides RICS-approved home surveys for independent customers. If you require one of these services, please get in touch today. Alternatively, if you require any further assistance relating to a valuation or home survey that we've already completed, please contact us at customerrelations@sdlsurveying.co.uk.
Contact info
3-4 Regan Way, Chetwynd Business Park, Chilwell, NG9 6RZ, Nottingham, United Kingdom
- 0345 308 5010
- info@sdlsurveying.co.uk
- sdlsurveying.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Very rude pushy lady at the end of the…
Very rude pushy lady at the end of the phone when booking the survey. She did not like the fact that I would not book my survey for the following day as it was quite short notice for me so I chose the day after that. She was very pressuring at such short notice when there was no major rush.
November 25, 2025
Unprompted review
Reply from SDL Surveying
Hi Rebecca,
We're sorry to hear that you were displeased with the customer service you received from a member of our team.
If you could please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk with the full property address or reference number, our team will look to investigate this further to help us look to improve the service we are providing.
Kind Regards,
SDL Surveying
Reply from SDL Surveying
Thanks for leaving a review Magdalene, we're happy to hear you are pleased with the service you received!
Kind Regards,
SDL Surveying
Pleased with result
Slight difference between what owner of property told us but luckily nothing to worry about
November 18, 2025
Reply from SDL Surveying
Hi Christine,
We're glad to hear that you were pleased with the over all result of the report.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
Very pleased with the service i have…
Very pleased with the service i have received from SDL Surveyor. Efficient and professional service, and their survey report was very comprehensive. I would recommend them.
November 12, 2025
Reply from SDL Surveying
Hi Rafi,
It's fantastic to hear that you were pleased with the service you received and the surveyor was professional and efficient. We're glad that you found the report to be comprehensive.
Thank you for taking the time to leave a review!
Kind regards,
SDL Surveying
Homebuyers survey cancelled almost at the last minute
Awful service.
14 day wait for survey to be done, but surveyor cancelled the afternoon before claiming that the property needed a level 3 survey due to extension and loft conversion, also that there was a breach in the damp proof coursing (must have figured this out via a crystal ball or somesuch...).
I would have been happy to pay for a level 3 but not on the basis that it was an 11th hour cancellation.
Commissioned a survey with a different provider who's service is far superior to SDL.
November 3, 2025
Unprompted review
Reply from SDL Surveying
Hi Jonathon,
We're sorry to hear that you've had a negative experience in this instance. If you would like to raise a complaint regarding the customer service you received, please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk
Kind Regards,
SDL Surveying
Professional surveyor
Our surveyor arrived on time and was very friendly, polite and professional. Would highly recommend
November 6, 2025
Unprompted review
Reply from SDL Surveying
Hi Paul,
It's great to hear that you found the surveyor that attended the appointment to be friendly and professional. We're glad you were pleased with the service.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Professional and courteous service.
November 10, 2025
Unprompted review
Reply from SDL Surveying
Hi Ms McKeown,
We're happy to hear you were pleased with the service you received and found our team to be polite and courteous.
Kind regards,
SDL Surveying
Have used SDL for a level 2 structural…
Have used SDL for a level 2 structural previously and recently for a remortgage valuation, which was carried out by the brilliant Kit. Having experienced a extremely poor valuation previously with a different national surveying firm who I won't name, dealing with SDL was a pleasure, and I won't hesitate to use or recommend them in future
November 3, 2025
Unprompted review
Reply from SDL Surveying
Hi Paul,
It's fantastic to hear that you were so pleased with the services you received with SDL Surveying and with Kit in particular.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Reply from SDL Surveying
Hi Georgina,
It's great to hear that you found our team to be professional and courteous. Thank you for taking the time to leave a review.
Kind Regards,
SDL Surveying
Very efficient and professional service
Very efficient and professional service
November 7, 2025
Unprompted review
Reply from SDL Surveying
Hi Chris,
Thank you for leaving a review, we're happy to hear that you found the service you received to be professional and efficient.
Kind Regards,
SDL Surveying
The surveyor has been very professional…
The surveyor has been very professional and polite
November 7, 2025
Unprompted review
Reply from SDL Surveying
Hi Stefania,
We're pleased to hear that you found the surveyor to be professional and polite.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
Amazing
Arrived on time, very respectful of house, very friendly, efficient and answered any questions brilliantly.
November 7, 2025
Unprompted review
Reply from SDL Surveying
Hi Dean,
It's great to hear that you found the surveyor that attended the appointment to be respectful, friendly, and efficient. We're glad that you were pleased with the responses they gave to your questions.
Thank you for taking the time to leave a review.
Kind Regards,
SDL Surveying
Charlotte was great when she came in
Charlotte was great when she came in. Very professional and friendly.
Great service all around.
November 4, 2025
Unprompted review
Reply from SDL Surveying
It's fantastic to hear that you found Charlotte to be professional and friendly. We're glad you were pleased with the overall service.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
A professional company
The gentleman that came out was very polite & explained the process very well. This is a company I feel I could trust & would recommend them
November 5, 2025
Unprompted review
Reply from SDL Surveying
Hi Hayley,
We're happy to hear that the surveyor that attended was polite and help explain the process to you. We're glad you were pleased with the overall experience you received.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
Lindsey was very professional and…
Lindsey was very professional and courteous very impressed with communication and service. Thank you
November 5, 2025
Unprompted review
Reply from SDL Surveying
Hi Emma,
We're pleased to hear that you found Lindsey to be professional, courteous, and communicative.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Very good experience with the surveyor…
Very good experience with the surveyor who visited us. They were both professional and friendly while also being helpful and thorough.
November 5, 2025
Unprompted review
Reply from SDL Surveying
Hi Angus,
It's great to hear that you had a good experience with the surveyor that attended the property and that you found them to be friendly and helpful.
Thank you for leaving a review!
Kind regards,
SDL Surveying
Very polite and professional
Very polite and professional!
Thank you!
November 5, 2025
Unprompted review
Reply from SDL Surveying
Hi Leigh,
We're happy to hear you found our team to be polite and professional. Thank you for leaving a review!
Kind Regards,
SDL Surveying
Remortgage
Accurate remortgage valuation, fast turnaround. Friendly surveyor, credit to the company.
November 4, 2025
Unprompted review
Reply from SDL Surveying
It's great to hear that you were pleased with the quick turnaround time on the report and that you found the surveyor that attended to be friendly.
Thank you for taking the time to leave a review!
Kind regards,
SDL Surveying
Excellent Re-mortgage Valuation service
Needed a survey valuation for my re-mortgage. Richard was so lovely, arrived on time and respected my home and was very professional. The valuation was sent that same afternoon. I would definitely recommend and will be using again if need be. Thankyou.
October 15, 2025
Unprompted review
Reply from SDL Surveying
Hi Carol,
It's fantastic to hear that you found Richard to be respectful of your home and professional. We're glad that you were pleased with the quick turnaround time on the report.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Overall great experience
Communication great, Becky the surveyor was polite, professional and informative. Very positive experience, thank you.
November 1, 2025
Unprompted review
Reply from SDL Surveying
Hi Clare,
We're happy to hear that you were pleased with the communication you received and that Becky in particular was professional and informative.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
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