I called and talked to Gabriella from the Swedish customer support. Very helpful, guided me through and I got the help I needed. The problem was that the inside glass of our oven crashed to bits w... See more
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Got the help I needed quikly from Gabriela. It was a strange reset of the locking mechanism on our three year old dishwasher. Otherwise it wasn't possible to close the dishwasher door. I'm not happy w... See more
After asking the german repair center for manual without success i wrote to the swedish service center. The dishing washer ULTRAB16WIFI is maybe a local brand name. I got in contact with... See more
Company replied
Nemanja and Ivan at Gorenje have helped us in the best possible way, when we got a faulty refigerator delivered. They were quick to answer by e-mail, gave us instructions on how to try to fix the prob... See more
Company replied
Company details
Written by the company
Gorenje designar och tillverkar vitvaror som uppfyller de högsta kraven med en kombination av stilfulla detaljer och användarvänlig teknologi. Företaget har belönats med flera prestigefyllda internationella utmärkelser, bland annat Red Dot Design Award.
Contact info
Dybendalsvænget 3, 2630, Taastrup, Denmark
- se.gorenje.com
Broken oven glass
I called and talked to Gabriella from the Swedish customer support. Very helpful, guided me through and I got the help I needed. The problem was that the inside glass of our oven crashed to bits when we first operated the appliance.
A new glass is on the way and we'll see how this will go. I hope it comes quickly and that it's easy to put together on my own.
I can say that I'm happy with the customer service so far.
April 1, 2026
Unprompted review
Locking mechanism
Got the help I needed quikly from Gabriela. It was a strange reset of the locking mechanism on our three year old dishwasher. Otherwise it wasn't possible to close the dishwasher door. I'm not happy with the machine but service help was perfect.
March 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We has a water draining issue
We has a water draining issue, I phoned the support line and the lady was fantastic, he tone and understanding was great as didn’t I any way lay blame with me like other support companies have done she was only interested in helping me and fixing the issue. The digital feature so I could show her my machine was a big plus but mainly her attitude and service minded process made the experience great many thanks to her for her help and service minded process, really good support person and we managed to fix the issue!!!
February 23, 2026
Unprompted review
Reply from Gorenje Sverige
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Asko Sweden
Had a led light go bad in our Gorenje…
Had a led light go bad in our Gorenje Fridge. Mailed the service and in a matter of days we got contacted by Ivan who without any fuss mailed a new led light to us.
Thanks Ivan!
January 6, 2026
Unprompted review
Reply from Gorenje Sverige
Dear Fredrik,
Thank you for sharing your experience with us! We’re delighted to hear that Ivan was able to assist you quickly and without any hassle. Providing efficient and straightforward support is something we strive for, and it’s great to know we met your expectations.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always happy to help.
Best regards,
Team Gorenje
Great customer service
Had a glass shelf break not long after receiving a fridge from Hisense. Gabriela and Ivan from Gorenje customer service gave me a fast response when contacted and provided me with information and will be sending me a new shelf.
November 17, 2025
Unprompted review
Reply from Gorenje Sverige
Thank you so much for sharing your experience! We’re sorry to hear about the broken shelf, but we’re delighted that Gabriela and Ivan were able to assist you quickly and provide a solution. Your feedback means a lot to us, and we’ll make sure to pass your kind words along to them. If you need any further assistance, please don’t hesitate to reach out. Enjoy your Hisense fridge!
Nemanja and Ivan at Gorenje
Nemanja and Ivan at Gorenje have helped us in the best possible way, when we got a faulty refigerator delivered. They were quick to answer by e-mail, gave us instructions on how to try to fix the problem, and by the end sent us new parts very quickly. I highly recommend Gorenje with its helpful employees!
June 25, 2025
Unprompted review
Reply from Gorenje Sverige
Hi David,
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services and Ivan's & Nemanja´s contribution. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
Sincerely Roland Gorenje
thank you Ivan and Daiela for the…
thank you Ivan and Daiela for the excellent service and quick response when I contacted customer service. The problem was solved and the light in our new oven is on again.
You are truly stars!
Thore
April 2, 2025
Unprompted review
Reply from Gorenje Sverige
Dear Thore,
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Team Gorenje
Thanks Ivan for your quick response and…
Thanks Ivan for your quick response and help.
Earlier today I got in contact over the phone with Ivan.
He was very professional and quickly got back by mail in which he informed me that the issue was solved.
A true agent of customer care!
Best regards,
Nicklas
January 20, 2025
Unprompted review
Reply from Gorenje Sverige
Dear Nicklas,
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services and Ivan's contribution. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Team Gorenje
Reboot the kitchenhood
Thanks Tamara for your tip to reboot the kitchen hood. Problem solved!
Lennart
December 18, 2024
Unprompted review
Reply from Gorenje Sverige
Dear Lennart,
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services and Tamara's contribution. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Team Gorenje
Ivan got me the manual I needed
Ivan got me the manual I needed
Thank you
December 16, 2024
Unprompted review
Reply from Gorenje Sverige
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services and Ivan's contribution. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Team Gorenje
Thank you Ivan for the quick feedback…
Thank you Ivan for the quick feedback (seriously 2 min) on my questions for my Gorenje fridge!
August 28, 2024
Unprompted review
Reply from Gorenje Sverige
Dear Rebecca,
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services and Ivan's contribution. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Maciek – Gorenje
Missing Manual
Needed a manual for my stove and Ivan helped me in a few minutes. Great service. Thanks!
August 27, 2024
Unprompted review
Reply from Gorenje Sverige
Dear Bill,
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services and Ivan's contribution. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Maciek – Gorenje
Quick and good customer support
Needed help with a manual and filter part number for a kitchen fan. Got very quick and good help from Ivan Petrović.
August 8, 2024
Unprompted review
Reply from Gorenje Sverige
Dear Fredrik,
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services and Ivan's contribution. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Roland
had some problems with my refrigerator temp
I had some problems with my refrigerator, it couldn't keep the correct temp. Got really fast and good help from Gabriela at customer service so I could get my refrigerator working again without loosing any food
July 30, 2024
Unprompted review
Reply from Gorenje Sverige
Dear David,
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services and Gabriela's contribution. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Roland
I sent a question about the power cable…
I sent a question about the power cable to customer services.
Recieved an answer within 3 minutes from Gabriela that was very helpful.
July 29, 2024
Unprompted review
Reply from Gorenje Sverige
Dear Karin,
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services and Gabriela's contribution. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Roland
Quick help!
After asking the german repair center for manual without success i wrote to the swedish service center.
The dishing washer ULTRAB16WIFI is maybe a local brand name.
I got in contact with:
Tamara Mačev
She returned a email immediately. After checking the correct model number she sent me the right manual on the same day. WOW, what an excellent service, many thanks.
I would give her 5 times 5 stars *****
best regards
July 10, 2024
Unprompted review
Reply from Gorenje Sverige
Dear Felix,
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services and Tamara's contribution. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Maciek – Gorenje
Customer contact works good
I had a little trouble to get my washing maschine to start work. I got quick help from customer service and now all works great.
July 4, 2024
Unprompted review
Reply from Gorenje Sverige
Dear Marie-Anne,
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Maciek – Gorenje
Great customer service!
Great customer service! Ivan at Gorenje just me new spareparts with just a few questions. Like that!
June 24, 2024
Unprompted review
Reply from Gorenje Sverige
Dear Theodor,
Huge thanks for your positive review! We’re thrilled to hear that you had a great experience with our services and Ivan's contribution. Your feedback means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect from us.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Sincerely, Maciek - Gorenje
Waiting to get the washer fixed for 3 weeks.
This is a review for Gorenje in Slovenia, since they don't have a Slovenian account on Trust Pilot I am writing this in hopes of someone wanting to buy from a Slovenian Gorenje and maybe thinking twice about it since the service is an abomination.
We bought our washer machine a year ago and 3 weeks ago it stopped working. We filled out a form online and waited. 10 days later we called again and they said that it will be any day now that the repairman will call us. We are STILL waiting. Today we contacted customer support, where they told us (in a very rude tone), that the repairman had already ordered the parts that need to be changed. How exactly can he know what to change if he never spoke to us or came to actually see the washer? And if the parts are actually wrong, then we will wait another month? How can a big company like Gorenje afford to treat their customers in such way? They tell you to wait and be quiet, because there is not enough repairmen for the whole large city of Ljubljana. This is a joke.
If this is how they do business, then I don't want any part in it in the future.
March 29, 2023
Unprompted review
New freezer power consumption 1/3 more…
New freezer power consumption 1/3 more than stated
Bought a new freezer combination. Consumption according to Gorenje 244kWh per year, actual consumption approx. 380kWh per year at the lowest setting, i.e. refrigerator at 8c and freezer at -16c. Checked by Gorenje customer service, according to Gorenje everything ok, such deviations are apparently normal. Not recommended, power consumption figures unrealistic
February 24, 2022
Unprompted review
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