SEALEY Reviews 910

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting their durability and high standard of construction. Many consumers appreciate the competitive pricing, finding that the tools offer great value for money compared to more expensive brands. The customer service is frequently highlighted as outstanding, with reviewers commending the helpfulness, quick responses, and willingness to provide replacement parts or solutions. However, some customers expressed dissatisfaction with certain products, citing issues such as poor design, items arriving damaged, or products failing after minimal use. A few other people also felt that the company's response to product failures was inadequate, sometimes requiring self-repair or leading to frustration.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing items as well-made,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Price

Customers had ambiguous experiences with price, with many reviewers praising the good and reasonable prices,... See more

Customer service

Reviewers consistently express satisfaction with customer service, often describing it as excellent and the... See more

Value for money

Users describe positive interactions with value for money, frequently highlighting the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought this drill sharpener after reading reviews on Google and utube,also purchased two extra grinding wheels as spares,have so far sharpened about 20/30 drill bits various sizes,very pleased with en... See more

Company replied

Rated 5 out of 5 stars

I often try out cheap tools to see if they can work and this sometimes goes wrong, sometimes badly wrong. In general, I avoid brands due to the premium they charge to cover costs unrelated to product... See more

Company replied

Rated 5 out of 5 stars

Sealey tools provide the very best in quality and availability. From entry level hand tools to professional level equipment not mention consumables. Incredible service and support and all levels of wa... See more

Company replied

Rated 5 out of 5 stars

Just wanted to reach out & quote that I’ve had the best customer service from Maddie , I needed a spare part for something I’d brought roughly 5 yrs ago , my enquiry was dealt with in a super friendly... See more

Company replied


Company details

  1. Tool Manufacturer
  2. Automotive Repair Equipment Wholesaler
  3. Equipment Supplier
  4. Garage Equipment Wholesaler

About SEALEY

Written by the company

SEALEY™ - The Tool Company

Professional tools & workshop equipment specialists

Founded in 1978, SEALEY offers one of the world’s largest ranges of workshop essentials with over 12,500 product lines designed for use in the trade. As a leading brand for professionals, SEALEY products are backed up by total compliance testing, unparalleled aftersales service, comprehensive parts availability, and extended guarantees.

Aftersales Service

As tool users ourselves, SEALEY appreciate how important it is to get equipment back up and running as quickly as possible. Our dedicated team of engineers work with state-of-the-art equipment in our impressive servicing facilities and aim to provide a 48-hour turnaround time on service or repair items, making us the fastest in the business.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

910 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Damaged on arrival still waiting…

Damaged on arrival still waiting collection

August 27, 2025
Unprompted review
SEALEY logo

Reply from SEALEY

Hi Katrin. We are very sorry to hear this has not been resolved and would like to investigate further. Please do get in touch with our Customer Service Team by calling 01284 757500 with your details, or alternatively email support@sealey.co.uk and they will be happy to sort it out promptly for you. Thank you.

Rated 5 out of 5 stars

Great equipment and great customer…

Great equipment and great customer service

August 22, 2025
Unprompted review
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Reply from SEALEY

Thanks for the stars Gareth. We pride ourselves on our personal customer service and really appreciate your feedback.

Rated 5 out of 5 stars

Feedback for John at Sealey (technical…

Feedback for John at Sealey (technical Support)

I’d like to express my sincere thanks to John for the way he handled my recent complaint about a part I purchased from Tooled Up, that arrived with a fault, sadly I had been going around in circles with Tooled Up and I was bitterly regretting buying the product from Tooled Up!!
I emailed John for advice and within an hour my problem was sorted and resolved!!

From the very beginning, he was courteous, patient, and genuinely attentive to my concerns.
He took the time to listen properly, explained everything clearly, and kept me updated throughout the process, which really put my mind at ease.

John’s professionalism was matched by his friendly and approachable manner, which made what could have been a stressful situation so much easier to deal with.
He went above and beyond to ensure everything was sorted quickly and fairly, showing a level of care and dedication that is all too rare these days.

Not only is he a true professional, but he also has a warm and reassuring way of communicating that makes you feel genuinely valued as a customer.
His efficiency, knowledge, and positivity really stood out, and it’s clear he takes great pride in doing his job well.

Sealey are very lucky to have John – he’s an absolute credit to the team, and his outstanding service reflects wonderfully on the company.
4 days later my parts are here, sorted and fitted, now thats what I call amazing, thanks John you are a STAR
love Bob & Maggie

August 22, 2025
Unprompted review
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Reply from SEALEY

John really appreciates your comments Maggy, and thank you very much for your feedback and 5* review. We're always happy to help.

Rated 4 out of 5 stars

Very helpful customer support member…

Very helpful customer support member when I spoke on the telephone and very prompt delivery.

August 22, 2025
Unprompted review
SEALEY logo

Reply from SEALEY

Thanks for the stars Ray. We pride ourselves on our personal customer service and really appreciate your feedback.

Rated 5 out of 5 stars

Reliable tools at a reasonable price.

I often try out cheap tools to see if they can work and this sometimes goes wrong, sometimes badly wrong. In general, I avoid brands due to the premium they charge to cover costs unrelated to production (e.g. marketing). However, Sealey is my go-to brand when I need more confidence in what I'm buying. I have axle stands, a trolley jack, socket set and torque wrench for the car and recently some fine-thread taps after a cheap M3 tap broke on me and proved impossible to extract. Never been disappointed by the quality and the price is competitive for good quality stuff.

August 26, 2025
Unprompted review
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Reply from SEALEY

Happy to hear we're your go-to brand Graham! Thank you very much for your 5 star review.

Rated 1 out of 5 stars

Brought the 3x6 dellondo pop up gazebo…

Brought the 3x6 dellondo pop up gazebo avoid at all cost flimsy metal states heavy duty its not no confirmation of delivery came home one day to find it lent up my front door box all damaged and open to then pop it up to find 2 of the side support bars are completely snapped and loads of tiny holes in the roof will not be buying anymore of there products absolutely terrible

August 14, 2025
Unprompted review
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Reply from SEALEY

Hello Valued customer. Dellonda do have a Trustpilot page here: https://uk.trustpilot.com/review/dellonda.co.uk Your feedback would be best placed on that page so it can be accessed directly by their team. Please could you also send any order details and photos (if available) to support@dellonda.co.uk or alternatively call 01284757575 so they can put this right for you. Thank you.

Rated 5 out of 5 stars

Quality.

Always good tools and warranty.

August 21, 2025
Unprompted review
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Reply from SEALEY

Thank you very much for your 5 star review Paul.

Rated 5 out of 5 stars

Sealey tools provide the very best in…

Sealey tools provide the very best in quality and availability. From entry level hand tools to professional level equipment not mention consumables. Incredible service and support and all levels of warranty to lifetime and replacements. Why would you pay ridiculous sums of hard earned cash on brands that give you no more or in instances less than you deserve. Shop Sealey every time. Date of my experience with Sealey tools is since 1989 to present day.

August 19, 2025
Unprompted review
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Reply from SEALEY

Thank you for your excellent review and pointing out the benefits of our selection of warranties.

Rated 2 out of 5 stars

Sealey RE1200

Sealey RE1200. The only reason I gave two stars and not one is that I got a reply. However it was not helpful. I have had this unit for about 2 years. Used it about 6 months back when I had a battery issue with my car and about three months ago on my neighbours car and it worked well. Went to recharge it as recommended and it would not charge,totally dead. Tried all the suggestions like different charger and lead to no avail. Wrote to Sealey and got the response below. I would expect more from a leading brand especially as from what I recall this was not a cheap item. I have Parkside brand cordless tools that are a lot older and still perform better(working). Not a happy customer now going to avoid the Sealey brand.
Hello Martin,

Sorry to hear your having problems. I don't have any advice to fix the unit with the problem you're describing I'm afraid. Warranty is 1 year.

Sorry I can't help on this one.

Kind regards,

Tim

August 18, 2025
Unprompted review
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Reply from SEALEY

Thank you for your feedback Martin. We are very sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention.

Rated 5 out of 5 stars

Excellent Brand

Having bought several Sealey brand items, I've found them to be of excellent quality. Everything delivered with minimum fuss and on time. Highly recommended.

August 14, 2025
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you very much for your 5 star review and recommendation John. We're happy to hear your Sealey kit is increasing.

Rated 5 out of 5 stars

Premium Quality, great attention to detail and outstanding customer service

As well as owning our own chain of gyms we also kit out and build a lot of gym equipment for other gyms. So we use a lot of socket and Allen keys.
The quality of their equipment is excellent. You can really notice the quality when using it. And the fact they are not only numbered in size but colour coded makes is so much quicker when having to switch attachments. It’s little attention to details like this that set Sealey apart.

I also had to contact their customer service as I lost one of the pieces in my set and they replied within a day and had the replacement out to me by the following day. Both their tools and their customer service are beyond outstanding.

Now I’ve used their Allen Sey Set, Premier socket set and ratchet handles I would be reluctant to use any other brand now.

Even the rest of my team have commented on them and keep asking to use them as they prefer them. Really calls recommend highly enough.

August 13, 2025
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you very much for your 5 star review and recommendation. We pride ourselves on our personal customer service and are happy to have resolved the issue promptly for you Mark.

Rated 5 out of 5 stars

Safe product, quality workmanship.

Sealey has always had a good reputation for quality products and this doesn't disappoint. The ramp extension fitted well and locked in safely. Happily took the car loading made job go a lot simpler. Good finish on the paint protection looks like it might hold the rust at bay

August 10, 2025
Unprompted review
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Reply from SEALEY

Really appreciate your 5 star review Andrew. Thank you.

Rated 1 out of 5 stars

FAKE " Lifetime warranty "

Sadly the " Lifetime warranty " is only any good for the one person that buys items and the invoice is kept for the lifetime and it is in the purchasers name . If resold there is no warranty going with the tool as it is then void . Far Far removed from Snap On warranty and only worth the paper it is written on if the paper ( invoice ) is kept . I will make sure to buy elsewhere when a worth while warranty is needed

August 13, 2025
Unprompted review
SEALEY logo

Reply from SEALEY

Hi Miklos. We appreciate you bringing this issue to our attention and would like to take this opportunity to just clarify that our Lifetime Guarantee does cover the tool itself, not just the original purchaser. So even if the item is resold, the warranty remains valid against manufacturing defects.
The key condition is that the tool must be used as intended — meaning it’s operated under normal conditions, for its designed purpose, and not subject to misuse, modification, or excessive wear beyond what’s expected in regular use.
We do request proof of purchase to help verify authenticity and ensure the item was originally bought through an authorised seller, but ownership transfer doesn’t void the warranty. We want our tools to stand the test of time, and our guarantee reflects that commitment.
Please get in touch and advise how you would like to proceed - whether that’s a repair, or a replacement. Your satisfaction is important to us, and we want to make sure you feel supported, so contact our Customer Service Team on either 01284757500 or email support@sealey.co.uk with the model number and we will be happy to assist. Thank you.

Rated 5 out of 5 stars

BATTERY CHARGE UNIT/CONSTANT VOLTAGE…

BATTERY CHARGE UNIT/CONSTANT VOLTAGE SUPPLIED VIA THIRD PARTY. TWO UNITS ARE WORKING WELL. ONLY HAD A MONTH OR SO.
TIME WILL TELL OF COURSE BUT SEALEY PRODUCTS WORK WELL.

July 31, 2025
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you very much for your 5 star review Gary.

Rated 5 out of 5 stars

Just the job!

I wanted a lightweight, easy to carry trolly jack to lift my Caterham Seven. This fits the bill perfectly.

The operation of the jack is swift, it lifts to a reasonable height for wheel changes and I can carry it about easily due to its light weight.

July 23, 2025
Unprompted review
SEALEY logo

Reply from SEALEY

Great to hear Greg! Thanks for the splendid 5 star Trolley Jack review.

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