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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting that products were not received, or experienced substantial delays in delivery. People also highlighted issues with the products themselves, noting missing items or incorrect orders. Reviewers consistently found it difficult to contact the company, with emails going unanswered and phone lines being unavailable. Some people also mentioned that despite receiving apologies or promises of compensation for issues, these often did not materialize as expected.

What people talk about most

Order

Users describe negative interactions with order fulfillment. Many customers report not receiving their... See more

Product

People report negative experiences with product. Many customers express disappointment, stating that money... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a complete lack of... See more

Customer communications

Customers consistently express frustration with the lack of communication. Many reviewers report being unable... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Customers frequently report extended... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I appreciate that you had some business difficulties, but you promised me an extra jar of sea moss gel as compensation which wasn't included in my parcel. Also, I was unable to use your email address... See more

Rated 2 out of 5 stars

Unbelievable. They used to be a five star company that dispatched orders within just a couple of days of placing the order. I used to order every month for years and years, not anymore Now its b... See more

Rated 2 out of 5 stars

I would like to start by saying that I have generally been a happy and satisfied customer of yours. However, I’m writing to express my disappointment with my most recent purchase made on the 25th... See more

Rated 3 out of 5 stars

I think this company has been taken over by new people, used this company for nearly 2 years, only from november have I had problems with them. Normally reliable but I have done two orders on 4th nove... See more


Company details

  1. Vitamin and Supplements Store
  2. Food Processing Company
  3. Food Producer
  4. Herbal Medicine Store
  5. Herbalist

Written by the company

We at Sea Moss UK are inspired purely by nature and motivated through conscious living. Our Sea Moss is packed with the essential nutrients which is perfect for our bodies to thrive and survive on Our founders set up Sea Moss UK when they went through a personal journey of growth and discovered the powers our body and mind can have. Sea Moss played a huge part in this We produce all of our gels with distilled water to ensure that our products are entirely free from any water pollutants and heavy metals. More importantly our Sea Moss is wildcrafted directly from the waters in St. Lucia


Contact info

2.1

Poor

TrustScore 2 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I use this company regularly

I use this company regularly, I had an issue with my product which was quickly resolved, person I spoke to was polite and understanding and managed to sort it out the issue rapidly, I would recommend this company..

November 4, 2023
Rated 5 out of 5 stars

Great service as usual been using these…

Great service as usual been using these for a couple of years now I wouldn't go with anyone else. Amazing customer service and quick shipping. Brilliant thank you

November 6, 2023
Sea Moss UK logo

Reply from Sea Moss UK

Thank you so much for your glowing review! We truly appreciate your loyalty and are thrilled to hear that our service has consistently met your expectations over the past couple of years. Providing excellent customer service and quick shipping is always our top priority, and we're delighted to know that we've been able to deliver on that for you. We look forward to serving you for many more years to come. If there's anything specific you love about our service or if you have any suggestions for improvement, feel free to share. Your feedback is invaluable to us. Thanks again for choosing us and taking the time to share your positive experience!

Rated 5 out of 5 stars

Always prompt and efficient service

Always prompt and efficient service - thank you

October 16, 2023
Sea Moss UK logo

Reply from Sea Moss UK

Thank you for taking the time to share your positive experience with our service! We're delighted to hear that our prompt and efficient service has met your expectations. Customer satisfaction is our top priority, and we appreciate your recognition of our efforts. If there's anything specific you appreciate about our service or if you have any suggestions for improvement, please feel free to let us know. We value your feedback and look forward to continuing to provide you with top-notch service. Thanks again for choosing us, and we're here for you whenever you need assistance!

Rated 5 out of 5 stars

I’ve had psoriasis for 19 year and had…

I’ve had psoriasis for 19 year and had all different types of steroids, methotrexate and light therapy nothing seemed to work but after a week or two I noticed a big difference- now it’s nearly gone- it’s amazing- it’s horrible trying to swallow it but so worth it 🩵

October 2, 2023
Sea Moss UK logo

Reply from Sea Moss UK

We're truly touched to hear about your positive experience, and we're thrilled to have played a part in improving your psoriasis symptoms. It's wonderful that you've noticed such a significant difference in just a week or two. We understand the challenges that come with managing psoriasis, and we're grateful to have been able to contribute to your well-being.

Your feedback means a lot to us, and we're here to support you on your health journey. If you ever have any questions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. Thank you for choosing our product, and we're so glad to hear about the positive impact it has had on your life. Wishing you continued health and well-being! 🌿

Rated 5 out of 5 stars

Fantastic company with good products.

Fantastic company with good products.
Website easy to use with a good reward system.
Any queries ( only had 1 ) dealt with super efficiently.
I use Sea Moss gel and Capsules, benefits greatly towards my skin hair nails and overall general health.

October 23, 2023
Sea Moss UK logo

Reply from Sea Moss UK

Thank you so much for your fantastic review! We're delighted to hear that you find our company and products to be of high quality. It's wonderful to know that our website is user-friendly and that you appreciate our reward system.

We're especially pleased to hear about the positive impact of our Sea Moss gel and capsules on your skin, hair, nails, and overall health. Your well-being is our priority, and we're thrilled that our products have contributed positively to your health journey.

Rated 5 out of 5 stars

Always great effective products and…

Always great effective products and service. Been on the burdock and bladderwrack capsules for like 6 months or more now.

October 16, 2023
Sea Moss UK logo

Reply from Sea Moss UK

Thank you for your wonderful review! We're thrilled to hear that you've been enjoying our products and have found them to be effective. It's fantastic that you've been using the burdock and bladderwrack capsules for over six months, and we appreciate your continued trust in our brand.

Rated 5 out of 5 stars

World class as always

World class as always. Arrived sooner than advertised as normal. The gels make a huge difference. I always reccomend it to as many people as possible.

October 11, 2023
Sea Moss UK logo

Reply from Sea Moss UK

Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you consider our products and service to be world-class. It's fantastic that your order arrived sooner than expected, and we're delighted that the gels have made a significant difference for you.

Your recommendations mean a lot to us, and we appreciate you spreading the word about our products. We're grateful for your continued support and trust in our brand. Here's to your health and well-being! 🌟

Rated 5 out of 5 stars

I’ve been taking this for over a year…

I’ve been taking this for over a year now. I’ve never felt so good. I have more energy. My hair & nails are growing so fast. I put it on my face over night. My skin looks beautiful (even if I do say so myself) I wouldn’t be without it. Definitely recommend 10/10 from me

September 29, 2023

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