Search Recruitment Reviews 

1,436
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Many consumers highly praise the staff for their professionalism, advice, and supportive approach throughout the recruitment process. Reviewers appreciate the clear and helpful communication from consultants, who are often responsive and dedicated to finding suitable job opportunities. The overall user experience, including onboarding, is frequently described as smooth and straightforward. However, some customers noted significant dissatisfaction with customer service, citing issues like ghosting, lack of follow-up, and poor communication. Several people also reported unprofessional treatment, including a general lack of support or compassion.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising specific consultants for their... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing disappointment due to poor... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing disappointment with the... See more

User experience

Consumers find the user experience to be largely positive, with many reviewers describing it as excellent and... See more

Payment

Users describe ambiguous interactions with payment, with some reviewers reporting significant issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Search has been excellent and amazing. I always dealt with Barry Chapman, the principal consultant and I was impressed with the professionalism, advice and support that he gave me.... See more

Company replied

Rated 5 out of 5 stars

I hade very good experience working with Barry Chapman at Search Crawley. He gave me very best opportunity for a temporary to permanent I would like to say thank you to him. I highly recommend Sea... See more

Company replied

Rated 5 out of 5 stars

I’ve had the absolute pleasure of working with Search Recruitment, and I can honestly say they’ve been nothing short of amazing. From the very beginning, their care and support for employees hav... See more

Company replied

Rated 5 out of 5 stars

I'm very grateful to Barry Chapman, he handled the recruitment process very professionally and efficiently. I felt supported and engaged at every stage. He was always available to answer any questions... See more

Company replied


Company details

  1. Recruitment Service
  2. Educational Institution

Written by the company

Search is one of the UK’s leading multi-discipline recruitment agencies, covering 13 different specialisms and operating from 13 offices nationwide. With over 35 years’ recruitment experience, we’ve built trusted relationships with over 6,000 clients and have expert knowledge in a range of markets. We have an extended candidate database of over 320,000 professionals, with an average of 4,900 job seekers registering with us each month and a successful hiring rate of 80%. Through our partnership approach, flexible delivery and ability to adapt to changing market conditions we match the right candidates with the right employers. It’s why people return to us time and time again – so you can trust us to get it right. We recruit for 13 distinct specialisms across the UK. Many of our consultants have worked in the industry they recruit for, so they have unique insight into market conditions, business needs and employment expectations. They understand what employers are looking for and what skills make candidates stand out. Our success is built on trust, expert guidance and realistic targets. That’s why thousands of clients and candidates every year have us as their recruitment agency of choice.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(1,436)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Telehandler & 360 excavator £22phr going rates plant operators

Worked at persimmon job in Dundee east kingsway normal £22phr as a Telehandler operator on all sites.
Make sure with all agencies you have text confirmation of rates & hours before you start. Also a blank timesheet to confirm all the hrs you worked.
Anywhere any time jobs, except Robertson group/ homes as they charge £140 rip off fee for in-house critical safety worker certificate, Morgan sindall do a in house test free miller homes do a free drug & alcohol test on every site. Robertson group offering the same jobs with multiple agency workers as they can’t find workers to pay £140 fees. Turning down 2 or 3 jobs a week for Robertson homes.

August 2, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, we're sorry to hear about your experience with us. If you can contact us at reviews@search.co.uk we will be more than happy to address these issues and help get you some answers.

Thanks for getting in contact with us.

Rated 5 out of 5 stars

I’ve been working with Search for…

I’ve been working with Search for almost two years now, and I must say it feels more secure compared to other agencies. Justyna, in particular, has made a significant difference. Her positive attitude and consistent support make even the toughest work situations more manageable.

August 19, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for leaving such a positive review! Its great to hear about your experience with our consultants and us.

Rated 5 out of 5 stars

The amazing search agency.

I’ve had an amazing experience with Search agency. They have a great team and their professionalism is top notch.
Also, they’ve provided me with one of the best jobs I’ve had. Long live search agency.

April 1, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, We are so happy that you've had a great experience with not only us at search but our amazing consultants too. Thank you for taking the time to write a review about your experience.

Rated 2 out of 5 stars

Recruitment Help

Had a telephone call with staff member Jordan, the call went well and Jordan seemed keen to help. He advised me he would help update my CV and to give him 2 weeks before looking at other recruitment agencies. A month later I have heard nothing, I have had messages and emails ignored.

July 1, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, were sorry to hear about your experience. If you would like, we can look into the matter if you email us the details at reviews@search.co.uk.

Rated 5 out of 5 stars

Thumbs up from me

Having worked for Search (Crawley) a few times over many years, I can highly recommend them as an employer. Barry always has time for you and is willing to find you a job you will enjoy. Always available and flexible to your needs, professional, courteous and all round top bloke.

July 7, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for taking the time to share your experience with search. We're so glad we could find the right placement for you. Please don't hesitate to contact us in the future.

Rated 1 out of 5 stars

Do NOT use

Lack of communication, messages ignored and no respect for potential new candidates. Tom Boone originally spoke to me, then heard nothing. Had a message from Dionne Jackson on Linked In. Spoke with Dionne on the telephone, nice enough but then completely ignored my messages to her on Linked In asking where the profile for the job advertised was up to. Really poor communication!

July 24, 2024
Unprompted review
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Reply from Search Recruitment

We’re sorry to hear about your experience. If you can contact us at reviews@search.co.uk we will be more than happy to chase this for you and help get you some answers.

Rated 5 out of 5 stars

Very good experience

Very good experience, Thanks to Barry he was so professional and positive also helpful definitely recommend this agency

February 2, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for the recommendation, we appreciate the 5-star review. If we can ever help you again please give us a shout in the future!

Rated 5 out of 5 stars

Giovanna was so professional…

Giovanna was excellent in helping me prepare myself for my new permanent job. Her professionalism motivated me and ensured I was prepared for my interviews with my new employers. Giovanna’s dedication and commitment was beyond expectation and I would recommend her to anyone else looking for a permanant career.

July 9, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, Thank you for sharing your experience with Search! We're always happy to help and please contact us again if we can help you in the future.

Rated 5 out of 5 stars

Highly Recommended

I had an excellent collaboration with Search Recruitment (Crawley). Barry Chapman was my consultant and he helped me a lot, he find a very good job for me and explained to me all the necessary details for this job in a very clear, organised and professional manner. He always answer very prompt to my emails with patience and understanding, being available even in out of office hours.
I’ve been always paid on time.
That’s why I would highly recommend Barry and Search to anyone looking for a job.

July 2, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for leaving such kind words about Barry Chapman! We appreciate the positive review and please get in touch with us if you need anything else!

Rated 5 out of 5 stars

I say thank you to all the search staff.

This was my first experience with Search Recruitment and I am very pleased with the service. Barry Chapman was very dedicated, professional and efficient. He really helped me search for employment,kept me informed at all times as well as he was available out of office hours. I have recommended Search Recruitment to some of my friends and Barry Chapman helped them search for employment. I am definitely recommending this agency.😊❤️

May 30, 2024
Unprompted review
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Reply from Search Recruitment

Thanks for your recommendation! It's always a pleasure to hear candidates' positive experiences. We wish you the best of luck in your newfound role!

Rated 5 out of 5 stars

I say thank you to all the search…

I say thank you to all the search staff. I had the pleasure of working with Barry Chapman who was a great and kind person, he helped me find a stable job. I highly recommend search.

May 30, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

We're so glad to hear about your positive experience and new role. We wish you the best!

Rated 5 out of 5 stars

Professional Recruitment Consultancy

I am very thankful to Search for their outstanding support in finding a suitable career. I had the pleasure to work with Barry Chapman, who was there to provide customised, honest and reliable guidance at all times. From initial consultation to securing the job and anything in between, Barry remained professional and kind all the way. His expertise and commitment are very clear and I would highly recommend their services to anyone looking for professional recruitment consultancy.

May 17, 2024
Unprompted review
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Reply from Search Recruitment

Thank you for writing such a positive and thoughtful review. We are glad that you had such an amazing experience and found a new role. Please let us know if you ever need anything again!

Rated 5 out of 5 stars

Thank you for all your support and pieces of advice!

Dear Barry Chapman! I wanted to say a massive thank you for the support you have given me over recent weeks, you’ve made a great impact in such a short period of time and I’m absolutely loving your work. You always work so passionately to make sure our customers get the best experience and insight and they really are reaping the rewards from your efforts!

May 17, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for your kind words about our consultant Barry! We wish you the best of luck in your new ventures!

Rated 5 out of 5 stars

Great Help and Amazing Job Chances

I had an awesome time working with Search Recruitment. They really helped me a lot especially Barry Chapman, from the start to the finish. They have a really good team. They made everything easy and gave me support that was just for me.

They did a really good job with their process. They took time to learn about what I want to do in my career and what I am good at. Because of that, they found a job that was just right for me. It’s not just any job; it’s a job that fits with what I want to do in the long run.

They always talked to me in a way I could understand, and they told me what I needed to know at the right times. I always knew what was going on.

Now, I have a job that I really like, and I can grow in it. I'm so thankful for Search Recruitment. I would tell anyone to go to them if they want a big change in their career.

May 9, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thanks for taking the time to share such a positive review! We're happy to hear the process worked for you. Best of luck in your new placement!

Rated 5 out of 5 stars

Exceptional Recruiting Support

I enthusiastically endorse Giovanna for her exceptional recruiting abilities. She played a crucial role in facilitating my placement within CBRE's events team. Giovanna's industry insights and unwavering support were instrumental throughout the entire recruitment process. From refining my resume to conducting mock interviews, she ensured I was well-prepared every step of the way. Thanks to Giovanna's expertise and dedication, I've seamlessly transitioned into my role in luxury residential concierge services at CBRE. I wholeheartedly recommend Giovanna to anyone seeking a skilled and committed recruiter.

May 1, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, we're so happy to hear about your positive experience regarding our consultants. Thanks for sharing your review and we wish you the best in your new placement, good luck!

Rated 5 out of 5 stars

Highly recommend

I had the pleasure of working with Giovanna throughout my job search, and I couldn't be happier with the experience. From our initial meeting to successfully securing a role in the luxury residential concierge world, Giovanna was incredibly helpful and supportive every step of the way. Her dedication, expertise, and personalised approach made the entire process smooth and stress-free. I'm grateful for her guidance and would highly recommend them to anyone seeking professional recruitment assistance.

April 22, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for taking the time to share your experience with search. We're so glad we could find the right placement for you. Don't hesitate to contact us in the future.

Rated 5 out of 5 stars

I would like to thank Giovanna for…

I would like to thank Giovanna for being a supportive person during my entire process whilst looking for jobs. She has been nothing but supportive and motivational, also friendly but professional. Thanks a ton

March 25, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Wow, thank you for the kind words about Giovanna! We're glad we could make a difference and help you find a new opportunity. Please let us know if there's anything we can do to help in the future!

Rated 5 out of 5 stars

First experience with Search Recruitment

It was first my experience with Search. I was worried since it was my first time working with a recruitment company but thanks to Giovanna the whole process went smoothly and I managed to get my job. She was there helping and guiding me from the beginning to the end. Helping me with my CV, making sure I was ready for my interview while giving me lots of advices and making sure I nailed it. Giovanna was not only professional but you can tell she cares a lot and with go beyond to help others. I’m thankful for her and I'm grateful for her unwavering support during my job search and interview preparation, ultimately securing my role in the Luxury Welcome Reception world.

February 14, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

It's so great to hear about your positive experience with our consultant. We wish you the best of luck in your new role and don't hesitate to contact us if you have any issues.

Rated 5 out of 5 stars

Kirsty Brooke - a true asset to Search Consultancy!

I would like to share my honest opinion regarding the assignment for jobs via Search Consultancy. I was dealing with a lovely lady, called Kirsty, who is not only very professional but at the same time very kind, friendly and extremely helpful. She managed to assign me to a job ASAP when I was struggling to get one due to unexpected circumstances. Then it was never a hustle to get hold with her - always very efficient and switch on. Nothing was too much for her. She was checking up on me even when I finished my first assignment with a company. I could feel her passion for work, true commitment and determination to find me a permanent role instead of a temporary one. I felt valued and special whilst talking to Kirsty. She is definitely the best person to deal with if you are struggling with your job search. Thank you once again for always being there for me.

March 20, 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there,

We are thrilled to hear about your positive experience with Kirsty as well as Search. We’re so happy we could find you a role and wish you the best in your newfound job. Please dont hesitate to contact us further if you ever need anything.

- Search

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