Seats and view excellent, sound fantastic, band and singers great, song choices awesome - Bob Geldof, Harvey Goldsmith and Maggie characters were outstanding and funny. Well written. Nice one John. Ge... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I regularly refer to Seatplan to look at views from various seats at theatres. I usually purchase my tickets from Seatplan too, because the prices are often better than most but I like the fact that... See more
Seat Plan are easy to book with and send a timely reminder with tickets. We had gone cheap and booked restricted view tickets. Normally the restriction is minimal but this time there was a considerabl... See more
Great website - very easy to navigate and select the date and the seat I wanted. Also, importantly, the views from the different seats were shown, plus the reviews, so there were no surprises when I g... See more
Company details
Written by the company
SeatPlan has been helping theatregoers find the best theatre seats since 2011. We display view from seat photos and aggregate availability and prices from leading theatre websites to find the best prices and deals. As a Secure Tickets from Authorised Retailers (STAR) accredited seller with over 300,000 happy customers, you can buy tickets with confidence through the secure and encrypted checkout process.
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- help@seatplan.com
- seatplan.com
4.6
Excellent
5K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic to be able to see the view of…
Fantastic to be able to see the view of stage from chosen seat. Helped me get the very best deal. Thank you!
August 26, 2025
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Unable to purchase 2 tix to a show
I was unable to purchase two tix to a show as it would have left an open single seat. So the seat selection in that part of the theatre was three seats or not at all. How is this the consumer’s problem? The purchase algorithm needs reconsideration. Thank you.
August 26, 2025
Reply from SeatPlan
Hi Joanne,
Thank you for your review and sorry to hear about the issue you were having making this booking.
SeatPlan aggregate deals via our trusted ticketing providers, which means that our maps show tickets that the theatre supplies to these ticketing providers. Unfortunately, when this notification pops up it is a rule set by the venue themselves, disallowing any booking that leaves a single seat on their map - including seats in different price bands. I'm afraid that as this is a policy set by the venues, we're unable to override this on our end at SeatPlan - if we were able to do so we absolutely would.
It doesn't look like we have an email from you in our help@seatplan.com inbox, but if you’re ever experiencing an issue on the website, please don't hesitate to get in touch so we can assist in any way we can.
We appreciate how frustrating this must be, and sincerely apologise for any inconvenience. We do hope you were able to book some great alternative seats on this occasion.
Kind Regards,
Team SeatPlan
Sat in seat K24 - Aldwych Theatre - Tina Turner
Sat in seat k24 - to the left hand side. At 5ft 10" leg room was good. View also, based on information provided.
August 26, 2025
Very easy booking tool and we got…
Very easy booking tool and we got exactly what we wanted.
August 22, 2025
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Able to make an informed choice with seatplan
I really appreciated being able to see the view from the seat prior to booking. The price was good and the booking experience was, too.
August 25, 2025
Will I really get my tickets?
I am unsure as to when I will get my tickets , and this is very stressful. I don't have a number to call, I feel like I've been scammed.
August 25, 2025
Reply from SeatPlan
Hi Tory,
Thank you for your review. We’re very sorry to hear that you have not yet received your e-tickets.
Ordinarily, e-tickets should arrive within 30 minutes of receiving the confirmation email. Quite often, the e-tickets will be accidentally flagged as junk, due to these emails containing an attachment, but if they are not in the junkmail folder, instructions on how to get these e-tickets re-sent are stated in our confirmation email, or you can always reach out to us at help@seatplan.com for assistance.
It doesn't look like we have an email from you in help@seatplan.com inbox, but we always encourage customers to reach out to us via email for assistance should they not receive their e-tickets or have any other issues with their booking, as our customer service team can assist via email much more easily than we can via TrustPilot reply.
At SeatPlan, we aggregate deals across the top UK ticketing suppliers to ensure the best possible price based on availability, and we can see that your booking was fulfilled by our ticketing supplier Encore Tickets. It is Encore who sends out these e-tickets, and again we’re very sorry these haven't yet arrived. You can request the e-tickets be resent to you by speaking with Encore using their dedicated SeatPlan support chat, either using the link in your confirmation email, or by copying and pasting the following link into your browser - https://book.seatplan.com/support.
We appreciate that it can be stressful if your tickets do not arrive, and again, our apologies for any distress caused. As a small team, we offer online only customer service and do not have a telephone number. We would like to reassure you that your booking is secure, and that both ourselves at SeatPlan and the ticketing partner who fulfilled your booking, Encore, are reputable ticketing retailers, with STAR verification. You can find out more information about what this means here: https://www.star.org.uk/about/
We hope Encore are able to get these e-tickets reissued quickly for you, and please don't hesitate to contact us at help@seatplan.com should you require any further assistance getting these.
Kind Regards,
Team SeatPlan
good seats good price so very happy
August 22, 2025
Simple booking process
Simple booking process. Able to get theatre week ticket prices through this website. Smooth process and enjoyed show.
August 21, 2025
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Easy to book and very informative…
Easy to book and very informative pictures, ratings and information about virtually every seat you can book - so very helpful - love it and is my go to site for west end bookings. Lots of great offers too!!!
August 22, 2025
Great and easy way to get tickets from…
Great and easy way to get tickets from in our case Holland.
August 23, 2025
It was my first time purchasing tickets…
It was my first time purchasing tickets for a show with SeatPlan. It was really good priced tickets for a musical and we had fantastic seats. Myself and my daughter loved the show and it was so easy to purchase through SeatPlan.
March 23, 2025
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You select your seats for your show
You select your seats for your show, and people that have been to that theatre take a picture of the view from there seats they have purchased which makes it great to see the view you will have before purchasing the tickets a great idea for all theatres.
August 12, 2025
very good seat
very good seat ，no sight blocks at all.Kids enjoyed the play very much.
August 14, 2025
Got fantastic help from Josh to change…
Got fantastic help from Josh to change my dates for a show. He was just excellent. Thank you
August 20, 2025
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Having the Box made it a special night…
Having the Box made it a special night for Daughters Birthday. Performance was very good, band excellent
August 20, 2025
Seat Plan is an excellent site to use
Seat Plan is an excellent site to use , choose the show you want, clear pricing and deals, find your seats check out the view and the reviews and book with ease .
My seats at the theatre were perfect.
August 20, 2025
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