Seats and Sofas - Fürth Reviews 299

The sales man was very Patient and ready to help . He explained every step of the way and helped us alot. The manager was also so nice , we left there Happy and satisfied customers.

I've bought a sofa in Fürth. Service was great and personal was friendly and responsive. With this part I completely satisfied. I have also ordered a delivery with montage.

First minor issue: delivery and montage were delayed for 1 week without notification. I had to call myself to know the status. Nobody notified me in advance. However further support after my call was ok.

Second big issue: short after montage I've noticed that a sofa most probably was cut by a knife during unpackaging. It was hard to notice during montage itself as one have to seat on sofa to notice that.

Seats and sofas has procedure for this case - you have to write to a service mail. I did that at the same day and so far there was only one call in which they said that are going clarify the accident with delivery guys.

So far no response. I have already written 2 more emails which are left without feedback. So it lasts in total already more then 3 weeks. Most probably they completely ignored my case as document with delivery guys was signed before I noticed an issue.

I've put 4 stars only because there is a filter by default for the feedback lower then 4. So make sure to uncheck checkboxes above to see all available reviews. My rate is actually - 3.

In general I recommend buying there but managing delivery and montage on your own. Also check your products carefully as a service part after purchase is awful personally for me. If you want all together - I recommend to chose another shop.

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