Seats and Sofas - Eindhoven Reviews 

Its nice and good staff.....very friendly and supportive

We had a positive experience! Nadir was very attentive, helpful and answered all our questions. We highly recommend him.

Richard was a great 👍 help for us to select a good sofa , we really appreciate his help.

Giving a 1-star because I can't give 0.
Price vs quality: outlet quality with a more "premium" price.
Service: Zero!

I really regret buying the couch there for two reasons:
1) me and my wife didn't know there were other options (specially online) with price smaller than Seats and Sofas
2) quality is subpart at most.
3) after sales service is bad, but like, really bad. If you want an advice: stay away! Rude people (thanks, Denise for your rude call!)

I had to pay twice the delivery because they gave my wrong details to the delivery company and they refused to compansate me.

They will definitely do anything to sell you a couch, but won't move a finger after you've paid!

pros: The process of ordering was fine.
cons: waiting time is long and delivery cost is high.
I haven't recieved my order yet, so I cannot give my opinion about product.

The Representative promised to Deliver in 6 weeks ,Based on that I booked my Sofa, When I called them after 8 weeks I got an answer I will be getting in 12wks.

The staff was helpful and the collection of sofas is great. However I do want to point out that the sofa I bought is not of normal proportions, and had only 2 parts, meaning 1 part was massive. The delivery people could not put it inside the elevator (which is very big) and had to carry it up 14 floors, I ended up paying so much for delivery, and then they struggled for 40 mins to get it through my door. This means this particular sofa the California is not suitable for normal apartments and elevators. Such disclaimer should have been out. It's not possible for us to understand what won't fit inside the elevator.

We were nicely greeted when we entered the store. The sales person gave us ample time to look around and try out different sofas and was available to answer our questions.

❗️❗️❗️Don't be fooled by the sales experience of the employees. It is the worst store I have ever come across. I paid € 1500 for a sofa bed + €100 cash, without an invoice for the transport with an incompetent company. they destroyed my sofa during transport and assembly and this crap shop tells me that if I want to return the product I have to pay 50% of the value of the sofa. Where have you heard something like this before in this world? Customer service 0, no one answers the phone, emails, they make fun of the customers. The sofas are very nice, it's a pity that the employees are trained to make fun of the customers.
My advice: as a fooled customer, don't buy from here❌️, the prices are high, always see the second option. ❗️❗️❗️

From ⭐️⭐️⭐️⭐️⭐️ to ⭐️ within 4 months…

March 23: Really happy with the service, thank you Kevin

#edit, beginning of July 23:
the buying process was really great - afterwards, not so much. We were promised to get our sofa after 14 weeks - now it’s more than 15, we called S&S and they promised to investigate the case and call back the same day or tomorrow, but few days later still no information whatsoever. Shop doesn’t answer the phone anymore, central telephone number the same. I am not sure if my money is lost.

#edit 2, end of July 23:
it’s unbelievable: the sofa was 3 weeks late, no apology, NOTHING.
We went to the store where we agreed to pick it up (Langenfeld/Germany), ordered a transport service for 150€ and collected the sofa one week ago. When we came home, we saw it’s a different sofa - we ordered an L- sofa with the L piece right, but there came an L-sofa with the L piece left…
It took nearly 20 minutes until somebody picked up the phone in Eindhoven (this was a problem before!). The lady on the phone didn’t know what to do and told me to call back „in one hour“ when the store manager is there. WHAT?! I am standing with a PAID transport service in my home with 2 sofas and don’t know what to do!
We brought the sofa back to Langenfeld (45 minute from our home!) and finally paid the transport with 220€ FOR NOTHING. This day I had spent 6 hours, 180km in my car plus 220€ for absolutely NOTHING!

The staff in the store was not helpful AT ALL!!! They were annoyed, nobody apologised, awful service.

It took 2 days to speak to the manager, he called me back in the evening 2 days later. HE was very professional, apologised, tried to find a solution and asked me for a few days of patience - it was Thursday and he promised to call me back on Tuesday.

Tuesday: no call. Wednesday I called: it’s his day off!

Now we have Thursday again and I was currently waiting for 20 minutes for the manager to call me back…

No he „has a solution“: we can pick up the sofa in Dortmund, and will get 75€ for the transport - WHAT???! That’s insane! The transport from Langenfeld to our home on Cologne was 150€ already - for 75€ there is NO CHANCE to get the sofa to Cologne! Plus: not so friendly anymore. If we want to cancel the order (bc they didn’t fulfill the contract!) it’s 30% cancellation fee.

This is A NIGHTMARE!! We probably need to call a lawyer. Keep you updated.

I bought a new sofa and it had a manufacturing defect. Even so, I had to pay shipping costs to return the product to the store and back to my house. After paying for shipping, I kept getting billing emails. The repair time is very long, up to 12 weeks.
The company will lends a sofa during the repair period, but it is a different sofa from the model I bought. I bought a model that I can store things inside the sofa, now I won't have anywhere to store these things for 12 weeks. Also, the company is charging me for shipping the borrowed couch.
Finally, I paid EUR 1,700 for a sofa, plus a lot of shipping and the result is a lot of stress to buy something that should be good for my family.

When it comes to selling they are attent. They can speak English with no problem. It took a while but I finally received it. I wanted to have the old sofa disposed (I bought also in this shop) so they organised all to be. People came, asked for the money in cash, brought new one and dissapeared without taking the old one. Calling customer support for both companies and no one fixed anything. It's like earth took them. This is quite bad service since now I need to do it myself and they still keep the money for taking the old one. Never again.

The seller Jerry explained everything to us very clearly.
He helped us choose a sofa with the fabric color that we liked.
I am only a bit concerned about the delivery of the purchased item. Therefore, for the time being I am leaving the rating to 4 stars. I will update it to 5 stars once I receive my couch in the 5-6 weeks time as mentioned and in proper order.
Edit: product was delivered on time and we are happy with the purchase.

Please be aware of this company- they are scammers and liars!!
I went with my friend to visit the Eindhoven store a couple of months ago. My friend was interested in purchasing a new sofa, so we went to take a look together. She was helped by a seemingly helpful man, who seemed very knowledgeable about the process- he talked her through all the options, colour, fabric and the payment methods. In the end, my friend put a deposit down on a sofa after agreeing together with this man (who apparently is the manager) that she can pay in monthly installments over 12 months, or faster if she wished. This seemed like the perfect agreement - he then informed us that the finance checking will take 5 business days and that she didn't need to do anything towards this, that they completely take care of it. This was also stated in the contract, as were the monthly payments stipulated on the contract signed by both parties. Then as soon as the sofa is ready in the store, she will be informed so she can go to collect it. About a week later, my friend decided she wanted to change the colour, and the store were nearly impossible to contact- by phone or by email, then when she did get hold of them she was told - you need to speak to admin, this person, that person etc. Nevertheless, eventually after a lot of trying to get hold of the right person the colour was able to be changed. This was the first sign of an incompetent, careless company. A couple of weeks later, my friend was informed by mail her sofa had arrived in store and she had 2 days to collect it! So quickly, and stressfully she sold her sofa, and rented a van so she could pick it up. We went down there on Sunday last week - the first thing a man told us was ''you cannot collect on Sundays?!'' - which may I add was NOT mentioned in the email anywhere. Then some minutes later, after we explained she rented a van for this he agreed we could take the sofa (but reluctantly). Then she came to the desk- and the woman at the desk asked her to pay the full remaining amount. We queried this informing that this was NOT the agreement, and in the contract was mentioned the monthly payments. She then informed us that the finance check was not performed so it was not possible to pay this way. She also had no record of my friends documents- which were taken by the staff at the desk the first time we visited the store. The lady then informed that she must speak to the manager the following day (Monday this week). To now, this issue has not been resolved- seats and sofas Eindhoven branch do not have a clue if they are coming or going. How incompetent can you be to agree to a particular payment method - and for them to not hold their part in performing the finance check? The funniest thing is, if you want to cancel you must pay 30% of the value of the sofa and you lose your deposit. Seats and sofas are absolute scammers, and liars - they do not take any responsibility and they are extremely incompetent!! They should absolutely take responsibility for their mistakes and not put it on the customers. The head office really needs to take a very deep look into the Eindhoven branch and its staff, not only do they not speak English sufficiently, but they think its fine not to do as agreed in the contract simply because the information about the purchase was not shared with the correct department. Shameful, a huge waste of time, upsetting and stressful situation for my friend. The worst customer service experience I have ever encountered. Please STAY AWAY! Do not trust them!! They are scammers.

Bad, bad experience.
They promised delivery within eight weeks, 17 have passed and still nothing even though everything has been paid in full.
When you manage to get them on the phone, they convince you to wait another two weeks and they will repeat that every time.
Tons of people have the same problem, advice, skip this so call store and save yourself the hassle and wasted money.

The absolute WORST customer service I have ever experienced.
If it wasn’t because I had to pay a ridiculous fee for cancelling my order, I would have cancelled it !!
The Eindhoven store has no customer Service what so ever, I deeply regret buying from this place..
they are ignoring my phone call in the store, as they can see they have to speak English, they ignore my emails for weeks so I have to go to the store, where they promise me to change the details and send me an email with a new contract. I hear nothing, and I again have to contact them, where they ignore me.
This is an absolute nightmare, and I am looking forward to the couch arriving so I am DONE communicating with these people. They understand absolutely nothing, and have no respect for your time or money.
Whoever is the CEO at this company should a great look at the customer service experience in Eindhoven! Shame on you all.

Horrible store and it's customer service. Trying to reach for days to get the status of the order, but each time I call, it goes to voice mail that no one is available to talk. The order is over 20 weeks now(against contractual 12 weeks), still no news yet! I need sue them looks like.

I didn't receive my sofa yet; however, the service and attendant were very supportive. We had a good discount too, so we are happy with the company. We are eagerly waiting for our new sofa.

Delivered a wrong sofa after waiting more than 3 months. Waited another 4 months to finally receive the sofa. Agreed to compensate the extra delivery cost because of their fault, but got nothing. Very bad customer service. Avoid this shop!!!