sebamed UK Reviews 

365
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the skincare and baby products are exceptionally gentle, highly effective, and perfectly suitable for all skin types, including extremely sensitive skin and eczema conditions. Many reviewers also enthusiastically praise the fast and reliable delivery service, noting that packages consistently arrive promptly in secure condition while ordering online remains straightforward. Some reviewers were happy with receiving extra complimentary gifts and thoughtful samples alongside their regular online orders. Consumers additionally highlight that purchasing directly from the business successfully ensures authentic items that work wonderfully for daily family routines.

What people talk about most

Product

Users describe positive interactions with product, expressing strong satisfaction and highlighting how gentle... See more

Quality

Clients share positive opinions on quality, consistently highlighting the gentle and reliable nature of these... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting that shipping is fast,... See more

Order

Reviewers express strong satisfaction regarding the order process, frequently highlighting how easy it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Sebamed, the clear face gel is a staple in my professional Bridal Makeup kit. Have repurchased many many times and always will. Perfect for all skin types to hydrate and reduce irritation.

Rated 5 out of 5 stars

Sebamed is a life saver. I have used it for years after reacting to regular soap and highly recommend it. Buying it direct from the company assures me that the product I’m using is genuine and consist... See more

Rated 5 out of 5 stars

It does work,my Daughter and my husband had dandruff before using it.but now it’s getting better,after every use we can see huge difference.its 100% recommended.

Rated 5 out of 5 stars

The courier service was excellent, package came nicely arranged. I am looking forward to using this product as my baby is yet to arrive😊😊. I have heard good reviews about tgis product and decided to... See more


Company details

  1. Beauty Product Supplier
  2. Skin Care Clinic

About sebamed UK

Written by the company

We are a medicinal skincare brand creating gentle, soap-free products with a pH value of 5.5 to protect and maintain healthy skin.

Sebamed values making skincare products accessible to everyone.

Suitable for the whole family: From babies and children to those over 50+ and for various skin and hair types, including sensitive and problematic skin conditions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

365 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(365)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Extremely useful product

Sebamed antidandruff shampoo is a miracle. I been struggling with dandruff everyday and sebamed just help me to get out of my insecurities with just one wash. I initially bought sebamed antidandruff shampoo from Amazon a small bottle and tried and it was really a big change for my scalp and hair then i thought i can change the shampoo back to the one i used before but after few uses of the other one again dandruff produced in my scalp then i bought another small bottle and i them realised that this antidandruff shampoo is just amazing and very useful for itchy dandruff scalp. Now I bought a big one from sebamed website and still using. Its very very useful to help us by relieving dandruff easily after just one wash, one you start using this you will love it. I can guarantee that.Thank you sebamed for making life more easier .

June 16, 2025
Rated 5 out of 5 stars

Superb quality everytime

I was very impressed with the swift delivery of my order,
I have been suffering very badly from eczema and remembered using your wonderful soap free products some years ago. Your products are still excellent and they are helping to heal my hands.

June 20, 2025
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Rated 2 out of 5 stars

Ordered on 2nd June received on 10th…

Ordered on 2nd June received on 10th June and no confirmation that it was ‘out for delivery’ or ‘delivered’ - found next to bin.

June 4, 2025
sebamed UK logo

Reply from sebamed UK

Thank you for taking the time to leave your review.

We are sorry to hear that you were not satisifed with the delivery service we provided.

All items are shipped using a standard trackable 48-hour service. A tracking link is sent to you when the goods are despatched, allowing you to monitor the parcel's journey. If you were not at home when the delivery took place, Royal Mail may leave the parcel in your designated "safe place."

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Rated 5 out of 5 stars

Amazing baby wash and lotion

I ordered the baby wash and lotion for my little one and it has really helped her skin heal from the reactions she got using some other baby products. I intend sticking with Sebamed cause I’m loving the overall feel on my baby girl’s skin 😍😍

May 21, 2025
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Rated 1 out of 5 stars

My new born had rashes all over her…

My new born had rashes all over her body and face.
I am not happy

May 19, 2025
sebamed UK logo

Reply from sebamed UK

Hello Olusanya,

Thank you for taking the time to leave your review, we are very sorry to hear of this experience.

We take all complaints very seriously, If you would like us to investigate any issues with the item(s) you purchased, please contact our Quality Assurance Department at quality@pasantehealthcare.com.

Thank you in advance for your cooperation.
Sebamed UK

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Rated 1 out of 5 stars

Never recieved

Waited 2 weeks, never received

May 12, 2025
sebamed UK logo

Reply from sebamed UK

Hello B,

Thank you for taking the time to leave your review.

Royal Mail has returned your order to us as it was addressed incorrectly. We have contacted you directly to obtain the correct address. Once we receive this information, we can resend your order.

Rated 5 out of 5 stars

Seamless shopping experience from…

Seamless shopping experience from shopping online to delivery of goods.

Delivery company constantly communicated delivery timelines and delivered on time. I didn't have to wait at home all day for goods to be delivered

May 15, 2025

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