Second Nature Reviews 7,882

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in weight loss and promoting healthier habits, often leading to significant improvements in health markers. The staff, particularly the coaches, are frequently highlighted for their supportive, encouraging, and personalized approach, offering valuable advice and guidance. Many users appreciate the comprehensive fitness and nutrition guidance, along with the user-friendly experience of the program, which includes helpful resources like recipes and scales. However, some customers also noted issues with customer service, describing it as unresponsive or lacking support on weekends. A few people felt the interaction with the support team could be robotic and less tailored to individual needs. Additionally, some reviewers found the recipe selection limited and the group support element inconsistent, depending on the activity level of other members.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting its holistic approach to... See more

Staff

Clients share positive opinions on staff, frequently praising the coaches for their supportive and... See more

Fitness

Users describe positive interactions with fitness, highlighting significant weight loss and improved health.... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpful and supportive nature of... See more

User experience

Reviewers mention positive feedback about user experience. Many customers praise the app's ease of... See more

Based on these reviews

Rated 5 out of 5 stars

Having been recently diagnosed with prediabetes, it was a wake up call that I really needed to improve my diet and health. I have found second nature to be a supportive & encouraging tool to help... See more

Rated 5 out of 5 stars

The NHS gave me the opportunity to participate in this excellent programme. Over the 9 months I lost 8 kilos, dropped a dress size and am no longer in the prediabetic category. Most importantly, there... See more

Rated 5 out of 5 stars

I started on the second nature 12 week programme after being informed my cholesterol was higher than it should be and I was borderline type 2 diabetes. Since starting the programme I have lost 4.5... See more

Rated 5 out of 5 stars

Second Nature offer a wrap around support system that goes way beyond the medication and focusses on long lasting healthy habits that should hopefully lead to lasting change. I have felt well suppor... See more


Company details

  1. Fitness and Nutrition Service
  2. Nutritionist
  3. Weight Loss Service
  4. Wellness Program

Information provided by various external sources

Create new healthy habits and lose weight with Second Nature.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Faulty Mounjaro pen

The Mounjaro pen would not deliver the fourth dose. I followed all instructions to the letter but despite informing them of this fact I have not been provided with a refund or a replacement. Instead they have blamed user error / I did not depart from their provided instructions at any time. It is legally their responsibility to provide a product which does what they say it does. I am very disappointed- what started out as feeling like a very supportive, if expensive, service has been fundamentally let down by their refusal to make good the faulty pen.

February 28, 2026
Second Nature logo

Reply from Second Nature

Hi Sarah,

Thank you for taking the time to share your experience, and we're truly sorry to hear about the difficulties you've had with your Mounjaro pen. We completely understand how frustrating this must be.

We can see that you're already in touch with our customer support team, and we want to assure you that we are committed to resolving this for you as quickly as possible.

Kind regards,
The Second Nature Team

Rated 4 out of 5 stars

Lot's of useful info

Lot's of useful info
Friendly advisors
A friend of mine has done the course already
I would recommend it to anyone wanting to change their life style
with health benefits

March 2, 2026
Rated 5 out of 5 stars

Really helpful and knowledgeable to…

Really helpful and knowledgeable to help you with prediabetes or diabetes it gets you thinking why you eat the way you do,and shows and helps you get on a better track looking after yourself. There is always someone you can message if your having a bad day, something more personal. If you get the opportunity to do the program it is very beneficial.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Why l have recommended Second Nature.

Second Nature is extremely well informed and very well balanced. I have found their approach to be positive and guilt-free because they have no product to push other than sound advice based on the latest scientific research & helpful counsel displaying a real understanding of human nature.

March 4, 2026
Rated 5 out of 5 stars

The articles we receive help us a lot…

The articles we receive help us a lot to understand why we are doing this course also help us to manage our health likewise and give us understanding of what to eat and what to do each day as little as you can’t encouraging us in any way to prevent any diabetes. Thanks

March 4, 2026
Rated 5 out of 5 stars

Second Nature offer a wrap around…

Second Nature offer a wrap around support system that goes way beyond the medication and focusses on long lasting healthy habits that should hopefully lead to lasting change.
I have felt well supported, which has given me the confidence to start this journey. 5 weeks in I am feeling positive and am starting to see the rewards.

February 27, 2026
Rated 5 out of 5 stars

New to this program

I started on the second nature 12 week programme after being informed my cholesterol was higher than it should be and I was borderline type 2 diabetes.
Since starting the programme I have lost 4.5 kg, dropped 2 dress sizes and found a love of walking and hiking.
I found the weekly chats invaluable, no one judging you, I do not feel as though I have missed out food wise as the recipes are great.

March 3, 2026
Rated 5 out of 5 stars

The Second Nature Course is Invaluable

The Second Nature course is invaluable for those diagnosed as pre-diabetic. It offers guidelines on healthy eating, exercise and weight management. You receive coaching on every aspect and forums to react with them and others on the course. They even sent me a set of digital scales to synchronise with the program to log my weight and a cookbook. HIghly recommended to kickstart your new habits and objectives.

March 3, 2026
Rated 5 out of 5 stars

Second Nature is a great choice

As I progressed through my 60s I felt more and more sluggish and just thought it was me getting older. Then I was put on the pre diabetes programme by my doctor. I asked to do it on line and after a brief conversation a set of weighing scales came in the post the following day. In the box with the scales was a very impresive book of 100 recipes. But there was also an App which linked me through to a second Nature coach and a group of people across the country taking this journey with me. Second nature explained the science, the barriers, the myths and the balance needed to achieve a new lifestyle which would not only help me lose weight but keep it off and feel better than I had done for years. It wasn't a diet as I understood. It was a way of enjoying food, building exercise and getting a much better night's sleep. I cannot recommend this highly enough. If you are offered membership of a second nature programme grab it with both arms.

March 3, 2026
Rated 5 out of 5 stars

Having been recently diagnosed with…

Having been recently diagnosed with prediabetes, it was a wake up call that I really needed to improve my diet and health.
I have found second nature to be a supportive & encouraging tool to help me in my journey.
I’ve lost 2 kg in 3 weeks by simply increasing my daily steps and eating more healthily with the encouragement of Maria (nutritionist) without the usual dietary restrictions and calorie counting.
I don’t feel that I’m missing out or feeling hungry. Just simple steps to make food more nutritious and tasty.
Really enjoying the programme so far

March 3, 2026

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