Thanks so much for the package, it's honestly somthing magical! I bought this device following the consultant recommendation and still amazed by how incredible it feels. The amount of pleasure and sat... See more
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Review summary
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Reviews shaping this summary
The company is genuine and the dispatch times were really fast, unfortunately the Saturday next day delivery was delayed because of the courier, this was resolved by Secrets Shop and they sent m... See more
Company replied
The lube I ordered was pictured with a pump bottle, whereas what I reviewed was a simple screw cap. Misleading and no response to my email to customer service. Very disappointing. However after raisin... See more
Company replied
Placed my order on a Wednesday evening and was pleasantly surprised to get it by Saturday. Delivery across the UK doesn’t usually happen this fast! The packaging was very discreet and secure, which I... See more
Company details
- Sex Toy Store
- Adult Entertainment Store
- Cosmetics Store
- Erotic Clothing Store
- Lingerie Store
- Underwear Store
Written by the company
Secrets-Shop is a reputable UK-based online sex shop with over 12 years of experience in the industry. We have a proven track record of providing high-quality products and exceptional customer service, as evidenced by our more than 300,000 fulfilled orders in the UK and other markets. Our vast selection of over 10,000 products, including a wide range of sex toys, vibrators, erotic lingerie, lubricants, natural oils and other essentials, makes it easy to find exactly what you're looking for. We prioritize convenience and speed, offering free delivery on orders over £40 and next-day delivery options. Our customer service team is dedicated to ensuring complete customer satisfaction with every purchase. Choose Secrets-Shop for the best products, fast delivery, and an enjoyable shopping experience.
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- 020 7078 8745
- hello@secrets-shop.co.uk
- secrets-shop.co.uk
4.6
Excellent
479 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast good service
April 1, 2026
Excellent service
Product was in stock, dispatched straight away and delivered in a few days. Excellent company thanks for my new toy
March 12, 2026
They were great
They were great, they promised my delivery for the next day and guess what, they 'delivered'. I'd thoroughly recommend them
March 10, 2026
I have emailed regarding my order as I…
I have emailed regarding my order as I believe I have been sent the wrong item and have not had a response yet.
March 2, 2026
Reply from Secrets Shop
Hi Susie,
Thank you for your feedback, and we’re sorry to hear about the confusion with your order.
We’ve already looked into why your earlier message wasn’t picked up and unfortunately it appears it was filtered into our spam folder. We’re now in direct contact with you to resolve the issue.
Please rest assured that we will do everything we can to sort this out for you. Looking after our customers and making sure they are happy with their experience is always our priority.
Thank you again for bringing this to our attention.
Secrets Shop Team
Reply from Secrets Shop
Hi Philip,
Thank you very much for your five stars! We always aim to deliver a five-star experience — and even go a little beyond whenever we can.
We really appreciate your support and are grateful that you chose us.
Secrets Shop Team
A very professional approach to such a…
A very professional approach to such a sensitive topic. They provided detailed advice on products for beginners over the phone and selected the perfect product. Thanks to Emily.
January 22, 2026
Package arrived on time and the product…
Package arrived on time and the product worked great apart from one of the toys felt lose but it worked fine when using, the other one did well also.
February 4, 2026
Its really works
January 30, 2026
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