Sauna Kit Company Reviews 39

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, with many highlighting the stunning design and effective performance of the saunas and heaters. People frequently mention the excellent advice and support received, which helped them choose the perfect product for their needs, leading to a very satisfying overall experience. However, some customers also noted issues with delivery, mentioning longer than expected shipping times, delays with specific components, or high delivery costs. A few other people also felt that assembly could be more challenging than anticipated, and some experienced minor product issues like a sticking door.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are very happy with their sauna heaters,... See more

Quality

People report positive experiences with quality. Customers are highly satisfied with the heaters, praising... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers report prompt... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely love the cube sauna. The design is stunning and it fits perfectly in our garden. Assembly took a full weekend with two people – some parts were a bit fiddly – but the instructions were clea... See more

Rated 5 out of 5 stars

I had been searching for the right sauna heater for months and getting a bit lost with all the models. Imy helped narrow down the options and explained the differences between HUUM and Harvia models.... See more

Rated 5 out of 5 stars

Bought the SaunaLife G2 after seeing some recommendations on Reddit. Easy to assemble, we moved the benches a bit higher to try and match up with the Trumpkin notes and got a slightly oversized heater... See more

Rated 5 out of 5 stars

This is our second sauna and a major upgrade from our last one. It feels premium, heats evenly, and the bench height is perfect. That said, the assembly was more challenging than expected – not quite... See more


Company details

  1. Sauna Store

Written by the company

The personal sauna specialists. Bring the private spa experience home with our deluxe range of traditional outdoor barrel saunas, indoor infrared saunas. We also offer a selection electric and wood fired sauna heaters and stoves as well as ice baths and outdoor showers to cool off with afterwards


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

39 reviews

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Rated 4 out of 5 stars

Very happy with our Finnmark hybrid…

Very happy with our Finnmark hybrid sauna. Only giving it 4 starts as with sauna was on backorder so waited 8 weeks for that the arrive. The owner kept in touch with updates and said this is quite common with the Finnmark saunas. Such a shame because it's really good. Overall I'd recommend but be prepared for a wait.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless transaction

Mostly a seamless transaction! It was a bit hard to get answers via emails back and forth, so it's best to just call to complete the transaction and get everything answered. Sauna arrived seamlessly and fairly quick (the FD2 was in stock). One thing about all these sauna folks is it's hard to nail down when items come back in stock since most (all?) go through one main distributor for inventory and shipping. I got a wide range of answers from various folks.....so best to buy when in stock (make sure it actually is) and not rely on estimates when things come back into stock.

November 12, 2025
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Rated 5 out of 5 stars

I didn't actually buy my heater from…

I didn't actually buy my heater from Secret Saunas, but I called them up by accident after getting them mixed up with select saunas. Despite this Jasper stayed on the phone with us for 40 minutes to help us work out the positioning of the heater and the HUUM sensor

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Bought the SaunaLife G2 after seeing…

Bought the SaunaLife G2 after seeing some recommendations on Reddit. Easy to assemble, we moved the benches a bit higher to try and match up with the Trumpkin notes and got a slightly oversized heater for the winter months. Good experience, recommended.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

The hybrid setup is great

The hybrid setup is great. We’ve been experimenting with both infrared and traditional sessions. It was a bit of a wait (about 6 weeks), but Jasper explained that up front and helped coordinate everything.

November 11, 2025
Unprompted review
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Rated 5 out of 5 stars

We had a wonderful experience with…

We had a wonderful experience with Secret Saunas! Jasper was incredibly knowledgeable and took the time to understand our needs. After discussing several options, we went with the Harvia heater, and it’s perfect for our small sized sauna. Delivery was smooth, and the installation instructions were easy for our contractor to follow. The heater performs flawlessly, heating up quickly and maintaining a consistent temperature. I also love the minimalist design—it looks amazing in our space. Highly recommend both the product and the company

November 7, 2025
Unprompted review
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Rated 5 out of 5 stars

We love our new Harvia Spirit

We love our new Harvia Spirit. This was replacing an old KIP model where the elements had burnt out. Overall this seems to be a very reliable heater and it looks so much nicer, There was a slight hiccup with delivery, but the customer service team was very responsive

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Secret Saunas made the entire process…

Secret Saunas made the entire process of upgrading my sauna super easy. Jasper provided excellent advice, and we ultimately chose the Saunum AIR 15, which has been transformatory. It’s efficient, quiet, and the air circulation is noticeably better. I’ve already recommended this to several friends looking to upgrade their setups!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

I gave into the Reddit recommendations…

I gave into the Reddit recommendations and finally upgraded to a saunum heater and WOW, what a difference it makes! It's doesn't even feel like a sauna. You can breath so freely and don't get that nasty sting in your nostrils when you throw the water on the stones. Recommended.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Our Saunum heater really is fantastic

Our Saunum heater really is fantastic. Heats up quickly, and the air circulation makes a noticeable difference. The salesman kept recommending this model and we were a bit aprehensive due to the price but overall we're so glad we went for this model!

October 24, 2025
Unprompted review
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Rated 4 out of 5 stars

Great

Great, very happy overall but the delivery cost was quite high on this which is why theres 4 stars

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful heater and powerful enough…

Beautiful heater and powerful enough for our large cabin sauna. Shipping took 3 weeks and we had to chase tracking info at one point, but once it arrived, everything worked flawlessly. We’ve had it for 2 months now and couldn’t be happier with the performance.

October 17, 2025
Unprompted review

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