Secretshirt Reviews 

Do not order from these! Sent one it didn’t fit and agreed a replacement however that was a month ago and now ghosting me!!! Awful company try another company

I've ordered from Secret Shirts before and had always been happy with the quality of the shirts, which makes this experience even more disappointing.

This time, my first order wasn't fulfilled. As I needed a shirt for a specific date, I placed a second order, but unfortunately that wasn't fulfilled either.

When I contacted Secret Shirts, I was told the issue was with PayPal, so I contacted PayPal. That got me nowhere, so I went back to Secret Shirts. After chasing them again, I was told they would contact PayPal directly, but I never received any further update.

The orders were eventually cancelled, but no refunds were issued. Nearly a month later, I'm still waiting for my money back and have had to open disputes with PayPal and my card provider to recover funds for orders that were never supplied.

In the end, I ordered from another company instead. The shirt arrived after my son's birthday, but at least it arrived—and he loved it.

It's incredibly disappointing that a returning customer has been left out of pocket for weeks after cancelled orders. Mistakes happen, but keeping customers waiting for refunds and forcing them to raise disputes is unacceptable.

I won't be ordering from Secret Shirts again, and based on my experience, I can't recommend them.

In light of the review placed three days ago, my orders were for the BOGOF offer too and I did wonder whether there were stock issues. Interesting that another customer was told this, while I was told the issue was PayPal.

I ordered a BOGOF that they were advertising on the 30th June. After 3 weeks of emailing asking for updates I was finally advised my order had been cancelled and a refund issued due to “stock issues” how could there be stock issues that took 3 weeks to realise

The products are fine but unfortunately this company uses Evri as their courier. As such, your chances of receiving your delivery are a coin toss.

They use Evri because they're the cheapest. They're the cheapest because they're the worst. So until they decide to place a bit more value in ensuring their customers receive their product I won't be risking them again.

Ordered on the 15th November. Politely asked for an update on order on the 21st off November. Had a polite reply saying we will send out early next week. This didn’t happen. Follow up email then said they will send out asap. Still nothing, another email sent on 2nd December asking again, reply was will be sent out end of week. Still nothing. Used in past no problems however this time round awful. Mystery if I will receive my son’s shirt for Christmas.

Iv ordered before with no issues but this last order was left outside all day by the courier and I’m now not getting anywhere with the after sales department . I have been told it’s been delivered so need to contact the couriers myself ! This is so bad it’s not my place to do this as a company they should step in , They have now stopped replying to me so unfortunately iv had to go to my bank . Very disappointing.

Nice shirt. But poor after sales service
I need to exchange and have emailed and sent messages on Facebook and nobody has replied. It’s been 3 weeks and nothing.
Disappointing
Also no reply on Instagram either

Got my shirt size wrong first time but once they sent the second I was pretty happy :)

This will be my third shirt I have ordered .. was a delay in postage but not down to secret shirt themselves . They have been excellent at tracking my parcel and keeping me updated . Excellent customer service and fabulous gifts . 😊

I have purchased many Mystery shirts in the past I have to say amazing service from secret shirt co. Shipping was incredibly fast and the shirt I received was stunning. The 22/23 Hoffenheim away shirt is stunning and I couldn't of been happier. I will definitely order again.

Ordered for my son, quick deliver, great quality shirt, he loves it.