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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product's quality, noting its durability and elegant design, often recommending it for its compact size and functionality. People appreciate the smooth card mechanism and the RFID protection, finding the wallets practical for daily use and a significant improvement over traditional options. Reviewers also highlight the excellent service, with many expressing satisfaction with the overall user experience and the company's commitment to customer happiness. However, some customers were dissatisfied with customer service, reporting issues like unhelpful phone support and refusal to address product defects, particularly regarding peeling leather or cards not being securely held. A few other people also felt that the product quality did not meet expectations, with some wallets deteriorating quickly or mechanisms failing after a short period, especially when used with metal cards.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing it as a high-quality, well-built, and... See more

Quality

Users describe positive interactions with quality, highlighting that many products are well-built, durable,... See more

User experience

People report positive experiences with user experience, highlighting the product's simple yet well-designed... See more

Service

Customers had positive experiences with service, often describing it as fast, reliable, and outstanding.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have 2 card holders. 1 since around 7 years which suited me well. So i decided to buy another less than 2 years ago, this one is not so good at holding cards now and the wrap around has come apar... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service!!! My card holder was so old that it didn't even have a serial number, yet Secrid Customer service sent me a brand new cash flap free of charge International Post to U... See more

Rated 5 out of 5 stars

Superb after sales and warranty service ! After more than 2 years of intensive and daily usage, the embossed leather of my twin wallet started to come loose. So I sent an email to customer service as... See more

Rated 5 out of 5 stars

I received my cardholder from my twin sister at Victorinox in Ibach. I knew cardholders existed, but I wasn't familiar with Secrid yet. What a sense of quality I felt the moment I held it. It immediat... See more


Company details

  1. Fashion Accessories Store
  2. Gift Shop
  3. Leather Goods Manufacturer
  4. Luggage Store

Written by the company

At Secrid, we reimagine daily essentials into high-quality pocketwear. As a B Corp, we aim to use design as a force for good, supporting our communities and producing locally. The wallet in your pocket, for example, was assembled at sheltered workshops in Holland. So, when you carry our pocketwear, you’re making a difference. A better world starts in your pocket. We focus on providing an impeccable experience and ensuring the extended lifetime of our wallets. Have a question or repair request? Please get in touch via secrid.com/contact.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

284 reviews

5-star
4-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

FULL SATISFACTION OF THE WALLET

FULL SATISFACTION OF THE WALLET, LIGHT, PURE LEATHER AND STYLISH.

April 1, 2026
Unprompted review
Secrid logo

Reply from Secrid

Hi Captain Luisito Cantona,

Thank you for your enthusiastic words. It is great to hear that the wallet feels light, stylish, and that you appreciate the leather so much. We choose our materials carefully and keep the design as slim as possible so it fits effortlessly into everyday life.

Enjoy your wallet, and thank you for sharing your satisfaction with us.

Kind regards,
Secrid

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Rated 1 out of 5 stars

Terribly slow customer service

Terribly slow customer service, purchased a gift for myself and notified 2 min after placing the order that I had the wrong address they stopped responding to my emails I’ve called and they said someone would get back to me and no one did.

March 31, 2026
Unprompted review
Secrid logo

Reply from Secrid

Hi Emil,

Thank you for sharing this, and we are really sorry to hear about your experience. We understand how frustrating it must be to realise there is an issue with your address and then not receive a timely response, especially when it is something that should be quick to resolve.

This is not the level of service we aim to provide. Your message clearly matters, and we would like to help you sort this out as soon as possible. Could you please reach out to us again via our support channel with your order details, or let us know how we can contact you directly? We will make sure this is followed up properly.

Thank you for your patience and for bringing this to our attention.

Kind regards,
Secrid

Rated 5 out of 5 stars

Elegant

The SECRID wallet is beautifully made and truly elegant. The craftsmanship stands out immediately — every detail feels intentional and well‑executed. It functions smoothly, with the card mechanism working flawlessly and the overall design staying slim and practical. A perfect blend of style and performance.

March 29, 2026
Unprompted review
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Reply from Secrid

Dear VJ,

Thank you for sharing such a thoughtful reflection. It is great to hear that the craftsmanship and attention to detail stood out right away, that is something we put a lot of care into throughout the entire making process here in the Netherlands. We are also glad the mechanism feels smooth and reliable in daily use, as that balance between functionality and slim design is at the heart of what we aim to create.

Your words about the blend of style and performance truly mean a lot to us and to everyone involved in making the wallet.

Kind regards,
Secrid

Rated 2 out of 5 stars

Cards just fall out of holder

Cards just fall out of holder. If wallet isn’t upright, cards fall out. I’ve had the spring loaded mechanism changed 3 times and it doesn’t fix problem. I lost a couple cards and that sucks more after the brainwash that this is an awesome wallet.

March 1, 2026
Unprompted review
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Reply from Secrid

Dear Dan,

Thanks for sharing this so honestly. We’re really sorry to hear about your experience. Losing cards is incredibly frustrating, especially when you expect your wallet to keep them secure. It’s also clear that having the mechanism replaced multiple times without solving the issue has been disappointing, and we understand why that’s shaken your trust.

What you’re describing isn’t how our Card Protector is meant to perform. The mechanism should hold cards firmly in place, even when the wallet isn’t upright. We’d really like to look into this with you and find a proper solution, whether that’s a more thorough inspection or a different replacement.

If you’re open to it, please reach out to our support team through info@secrid.com so we can help resolve this for you. Your feedback is important to us as we continue improving our products and making them as reliable as they’re meant to be.

Hope to hearing from you soon.

Kind regards,
Secrid

Rated 5 out of 5 stars

Already had a card holder

Already had a card holder, and now got a miniwallet as a present. The best wallet i could ever have.

March 18, 2026
Unprompted review
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Reply from Secrid

Hi Ivan,

That sounds like a wonderful upgrade to receive as a gift. Great to hear that you were already familiar with our card holder and that the Miniwallet made such a strong impression. It is exactly what we hope for, combining compact design with everyday ease in a way that fits naturally into your routine.

Enjoy your Miniwallet, and thank you for your trust in Secrid.

Kind regards,
Secrid

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Rated 5 out of 5 stars

Very high quality, extremely functional and Made in EU!

I was looking for a quality, slim wallet with RFID protection that was not made in China. I have owned my wallet for 2 years and cannot speak highly enough about the quality and function of the slim wallet. You will not find a better pop-up wallet! I love it so much, I bought my son one to replace his inferior pop-up wallet.

March 17, 2026
Unprompted review
Secrid logo

Reply from Secrid

Hi Jason,

Thank you for sharing your experience so clearly. It means a lot to hear that you were intentionally looking for a locally made, slim wallet with reliable protection, and that it has lived up to your expectations over the past two years.

We are glad the quality and smooth card mechanism continue to serve you well, and even more so that you chose to pass that experience on to your son. That kind of trust is exactly what we hope to build by producing our wallets in the Netherlands with a focus on long lasting design and craftsmanship.

Enjoy both wallets, and thank you for being part of the Secrid journey.

Kind regards,
Secrid

Rated 1 out of 5 stars

Your Taiwan distributor provides very…

Your Taiwan distributor provides very poor service and does not care about retaining customers.
The only reason I would consider buying again is because of the product’s strengths.

March 15, 2026
Unprompted review
Secrid logo

Reply from Secrid

Thanks for sharing your honest feedback and for sharing your experience with us.

We’re really glad to hear that the product itself still stands out to you, but we’re sorry to learn that your experience with our distributor in Taiwan didn’t meet the level of service you expected. That’s certainly not the kind of experience we want people to have with Secrid. We’ll make sure your feedback is shared with the team so we can look into this and improve where needed.

Kind regards,
The Secrid Customer Care Team

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Rated 5 out of 5 stars

The original and still the best pop-up wallet on the market!

Secrid's website is well laid out and makes choosing/ordering products very easy. I ordered the miniwallet in Dutch Martin leather and it arrived today. The leather is a good thickness, full grain, and very supple.
The card ejector works very smoothly and is very easy to operate. The cards are ejected much farther than with other pop-up wallets I have tried, so choosing a card is very easy. The cards are held firmly and it takes a lot of shaking to make them slide out even slightly.
Cards were not initially ejected evenly but this is because different cards will slide differently. Some are smoother than others etc. Now that I have rearranged their order they slide out perfectly every time. I could fit 7 flat cards or 6 flat/one embossed but the latter arrangement made the ejector stiffer to operate.
The leather has an unusual smell. Certainly different from the Italian leathers I am used to on my other wallets. No hint of the chemical smell you can get from some leathers either. It's almost a warm, woody smell. It smells lovely!
I own probably near 100 wallets now, and swap between them almost daily. But this is such a functional yet attractive design that I could easily see it becoming my main carry!
It has no real weaknesses, and I don't see any of the competition offering anything with greater functionality or quality.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

I have had this wallet for a long time,,.

I have had this wallet for approximately a decade. Recently I had an issue where my cards had started to slip out of the wallet and I actually lost a card on holiday.

I wrote to the company to ask if there was a fix or a kit I could buy to fix this much loved wallet. Much to my surprise after a couple of emails zi got a lovely message. The company decided to arrange a replacement wallet.

I was sent to the shop I bought the wallet from and now I have a new wallet. It was a lovely surprise and I can't stop telling friends and family. I am so impressed with Secrid.

February 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Present from my twin sister.

I received my cardholder from my twin sister at Victorinox in Ibach. I knew cardholders existed, but I wasn't familiar with Secrid yet. What a sense of quality I felt the moment I held it. It immediately gave me a reason to want to purchase more from Secrid. I will definitely be visiting the Hoogstraat in The Hague soon.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I have used Secrid Products since 2012

I have used Secrid Products since 2012, when I bought my first Card Protector and Slide on a visit to the Netherlands. A very satisfying and utilitarian product, I've had several in different colours and they have never let me down.
In mid 2025 I added the TPU Bandwallet to my collection. This is an upgrade which is very helpful for those occasions when cash is needed. The noteholder is an improvement on simply stuffing notes in the old style bands, allowing easy access to the required notes.

I highly recommend the Bandwallet if you have a need to carry cash from time to time.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I have a secrid wallet for 4 years now

I have a secrid wallet for 4 years now. Recently i thought the flip broke (i couldn't get my cards out anymore). On the website I read it was "the salamander mechanism" and was easily fixed. Very happy to continue with this amazing product.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing wallets

Amazing wallets. This is my second one. I’ve had a Secrid wallet for 8 years and it’s still fully functional. I now have a shiny new one which has been given to me as a gift. Love them

January 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Great product from a lovely company

What a great company to deal with. I was first drawn to the company by reading the 'Secrid Story' on their website. They seem like a really nice family setup.
Their website offers a large range of products, suitable for a wide range of needs and in a wide range of colours and materials. I found ordering on the website easy. Delivery to the United Kingdom was extremely quick on both occasions, especially given it was around Christmas time. Both products I have purchased have arrived in excellent condition and really well packaged. One I had gift wrapped, but even the other one was so nicely packaged. It could have been given as a gift in the way it arrived. Clearly a company with pride in their work! Wallet card protectors come in all kinds of prices. I thought the price point for the mini card protector wallet and the card protector were really good, given the quality that these product appear to be. I was also impressed by the warranty. I received, one at 5 years on the card protector and 3 years on the mini wallet. Clearly this company believes in its work. I would seriously recommend anyone who is trying to sift through the world of wallet card protectors should seriously purchase one from Secrid.

January 8, 2026
Unprompted review

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