Section Reviews 

If you're here after purchasing then here's advice. Report them to Actionfraud (the police's cyber crime website) after 30 days from the purchase date. Also make sure you've made it clear to them that you've cancelled the order. Contact your bank too. Then you'll inevitably avoid being scammed by these con merchants.

I ordered a pair of jeans at the end of November. I got an email saying they had a technical fault with their website which was showing out of stock items. They said they could offer me a gift card, but I asked for a refund. It’s taken them two months to get back to me to say they can only offer me a gift card and that’s all they can do. I did not receive the jeans, and was never going to, so I don’t see why I should have to have a gift card.

They’re so slow at replying to emails and overall very very unhelpful. Do not order from this website. Their customer service is absolutely shocking.

From my experience this is a scam so I would suggest DO NOT BUY FROM THEM

I ordered a present for my son on 10th December. The order acknowledgement looked legitimate but then nothing arrived.

I chased the company after Christmas and asked for a refund but still nothing.

A tell tale sign of a scam is no telephone number in the contact details.

I have now reported the matter to the police, just wish I had checked Trust Pilot before purchasing.

Ordered a Coat and paid for 48 Hour delivery. Emailed them a day later asking why no dispatch email had been sent - was informed that they were looking into it. No reply for another day later. I then emailed them again asking why the item hadn't been dispatched to be told there was a manufacturing error and it wont be with me for 4 weeks. The coat is still on sale on their website with nothing suggesting the coat is out of stock/unavailable. I have sent 4 separate emails asking for a delivery date with 0 responses as of yet (08/01/2019). This company is a complete and utter joke. DO NOT PURCHASE ANY ITEM FROM THEM, THEY ARE CLEARLY RAN BY BABOONS WITH NO COMMON DECENCY.

Avoid this company at all costs.

Update: It is now 15/03/2019 and still no coat, no refund, no apology, nothing. Utterly disgusted by the cheek of this company, they sent a '50% off' sale email to me today. They are a massive scam!

Absolutely ridiculous, I ordered 2 items well over 2 months ago. I asked for a refund and I'm yet to receive such, despite sending multiple emails complaining and asking for this refund. The company has clearly been unable to provide me with these jackets or the refund, what is the point in their existence???

I ordered 2 items a few weeks ago and then looked at the reviews on trustpilot and decided to cancel the order. At this point my order had not yet been dispatched. I sent an email informing Section that I would like to cancel and received a response stating that there was a manufacturing fault and my items would be delayed. It has been 3 weeks now and after 4 emails I have not heard anything back nor received a refund!
#section9564

AVOID AT ALL COSTS!

Ironically it is the costs you’ll be taking!! I ordered and item nearly 2 months ago which didn’t didn’t arrive within the 5 working days of shipping paid. I had to chase to find out where my order was to find out that the item was no longer In stock for at least another 2 months. Unbelievable that they did not contact me and I would be waiting. Obviously I requested a refund which they said they process and will be in. My account in 3 days. 3 weeks later and no response to about 10 emails I still haven’t received my refund.

Furthermore they are still showing as in stock on the website so DO NOT ORDER FROM THIS COMPANY. Clearly a scam

NEVER EVER purchase a garment from Section Clo. I made the mistake to get one coat (which I haven't yet received - today is December 07th and I purchased the item on November 21st). On the website, it says it would take up to 5 business days. RIDICULOUS, lack of respect. Had to send more than 15 emails with useless feedback (how come they don't have a tracking ID).

Update 11/12: It's been 20 days and no sign of my item. I STRONGLY recommend not to buy with this brand. Ridiculous and unbelievable.

This may be a scam. Be careful.

My son ordered jeans they have not arrived sent 3 emails no response and the phone number on the web site does not work. wish I had read the reviews before shopping with them. Going to discuss with the trading standards possible fraud.

Do not order from here!!!! I ordered an outfit from here a week and a half before I was going away and selected 2-3 day tracked(it wasn’t tracked) shipping! It’s taken a month for the clothes to actually arrive and there’s a big makeup stain on the neck of the jumper!!! The customer service is a joke and there’s not even a phone number to call!

Horrendous customer service. Ordered a pair of jeans with next day delivery, nothing arrived. Eventually received an email saying the jeans I had ordered weren't currently in stock even though they are still showing as available in the size I ordered on the site. Asked to pick another pair or simply be refunded. Asked to be refunded and I have yet to hear back in over a week. Have emailed 3 times without a reply. Tragic lack of communication on their part. Very disappointed.

Invested a lot of money on photo shoots and marketing, but quality of clothes/customer service doesn't match up. Order arrived with a hand written label, something you'd expect from a low level seller on Ebay. Sizing did not match up either, as soon as I removed the item from the package I could immediately see it wouldn't fit an 11 year old girl let alone a grown man. Sent item back for a refund, no acknowledgement of receipt of the item in almost three weeks and no refund submitted. Phone line has been disconnected and emails are ignored. Avoid at all costs, you'll be disappointed.

Hello,

Almost a year ago I ordered 2 jeans pants in size 34. Size 28 and size 30 arrived. I returned the jeans and asked to send me the right size. Nothing has happened. I wrote an e-mail and received an answer from co-worker "Lucy" on the same day. She told me that the jeans are no longer in my size and whether I want to choose 2 other pants or the money back. I decided to get the money back because I did not find any pants that fit my style. From that point on, I got no answer and no money. After 3 more emails still no answer or money. Now 1 year later I gave up hope and decided to write this entry.

I'm sorry if there are some grammatical mistakes here. I wrote this text with google translate.

Greetings from Germany

Bought a pair of jeans from them and they got here next day. Quality and fit is on point too

I ordered jeans from this company and they sent me the wrong item. SectionClo needs to send me the RIGHT item that I purchased online. I have emailed them a million times and I haven’t received one response.Terrible service. Until this problem is fixed I will not be ordering anything from SectionClo again. Never.

Terrible Service I accidentally ordered the wrong size jeans was told I would recieve a refund in 5-7 days that was 3 weeks ago no communication very poor customer service!

Don’t order from this firm!!! My son sent an order back by recorded delivery, signed for on the 3/4/18. Also sent 2 emails, tried to phone but their number isn’t recognised! My son is a student and can’t afford to lose £45.00! Be warned.. this company has no customer service.

Absolutely dreadful customer service! Returned my order by tracked mail which they have signed for on 12th Feb and sent emails to all 3 email addresses... orders, admin and customer service, chasing on my refund and still no response?! Their contact telephone number on their website does not work either! I want my money back!!!

The worst customer service I’ve ever known!!
I work in quality for customer service & sectionclo needs to close its doors!
My son ordered an item and has been back and forth trying to get a refund. Recorded delivery of the item and the director signs for it!!! Still no refund! Trading Standards!!

This is the worst website I have ever ordered from! There coustmer service is awful they never reply to emails you have to constantly email them to get a reply. I ordered from them at Xmas and they sent out the wrong item! In the end I decided to wear it as I didn’t want the hassle and within a few days they got holes in them! I’m still trying to get a refund now a few months later. I will never order from them again!