Security Public Storage Reviews 4,278

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant. The facilities are frequently highlighted for being clean, secure, and well-maintained, with many appreciating the convenient locations and easy accessibility. People also commend the excellent customer service and the overall smooth and efficient process of renting and using the storage units. However, some customers were not happy with the management, citing unprofessional behavior and conflicting information regarding access and fees. A few reviewers mentioned being locked out of their units and incurring late fees due to inconsistent communication from staff, and one customer described a manager as rude and dismissive.

What people talk about most

Staff

Customers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Facilities

Reviewers mention positive feedback about facilities, consistently praising their top-notch quality,... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the convenience, cleanliness,... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and efficiency... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the staff for being... See more

Based on these reviews

Rated 5 out of 5 stars

Security Public Storage on Carter Street in Daly City, is great! Excellent customer service. They are easy to talk to & so very helpful. I am satisfied with my experience here. No worries storing my... See more

Rated 5 out of 5 stars

I have nothing but great things to say about my experience here. The team in Oside are excellent. Elie secured the hold for my unit right away when I called, Alec accommodated me in seeing the unit be... See more

Rated 5 out of 5 stars

I’ve had the best customer care from Victoria. I also know my belongings are safe and secure here, unlike the last storage place I was at where they had rat problems and my unit had been broken into 3... See more

Rated 5 out of 5 stars

Huntington Beach Location is the best anywhere! Very professional and safe place for your belongings. Transparency with prices with the best deal around. There's is staff always available via ph... See more


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Wine Storage Facility

About Security Public Storage

Information provided by various external sources

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Self Storage With A Difference™

Security Public Storage is a family owned and operated self-storage company, committed to security, safety and outstanding customer service. Declutter your home with our wide selection of storage units, equipped with all the amenities needed to guarantee your valuables are truly safe and secure.

We take our job extremely seriously. We utilize state-of-the-art security systems, and each storage unit is equipped with its own individual alarm. Additionally, our managers usually reside on site to keep things under control at all times, and they consistently monitor, maintain and respond to any issues that may arise. We hand-select and vet our on-site managers to ensure their commitment to providing you with the best self-storage experience possible.

At Security Public Storage, we are proud of being the best at what we do. Our unrivaled dedication to security, coupled with our meticulous attention to detail and cutting-edge technology is why we continuously rank among the leading storage facilities in the country, making storage easy, affordable and secure.


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Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Outstanding service

Outstanding service, clean and well-maintained facility, conveniently located. I've been a satisfied customer for over 10 years. I strongly recommend this SPS location.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Best storage in town!!!

I absolutely loved getting a new storage unit. They made this process simple and straight forward. Customer service was amazing! I reccomend the staff at Public storage for all your local storage needs!!!

April 1, 2024
Rated 3 out of 5 stars

Hope issue was fixed

On Wednesday night I was on my last haul of the night and there was a glitch in the keypad entry gate - when I called that’s what was explained HOWEVER - what does one do / I had to leave stuff at my ex- husband’s which wasn’t the best either / but no choice !

April 3, 2024
Rated 5 out of 5 stars

Satisfied Customer

I have never used public storage before and I was somewhat skeptical. After visiting the facility and having all my questions answered by Matt W., I felt much better.

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent facility

Excellent facility, with knowledgeable and friendly husband and wife team in charge. It is certainly the best storage I have used, and I do not hesitate to recommend it.

March 30, 2024
Unprompted review

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