Security Public Storage Reviews 4,278

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant. The facilities are frequently highlighted for being clean, secure, and well-maintained, with many appreciating the convenient locations and easy accessibility. People also commend the excellent customer service and the overall smooth and efficient process of renting and using the storage units. However, some customers were not happy with the management, citing unprofessional behavior and conflicting information regarding access and fees. A few reviewers mentioned being locked out of their units and incurring late fees due to inconsistent communication from staff, and one customer described a manager as rude and dismissive.

What people talk about most

Staff

Customers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Facilities

Reviewers mention positive feedback about facilities, consistently praising their top-notch quality,... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the convenience, cleanliness,... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and efficiency... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the staff for being... See more

Based on these reviews

Rated 5 out of 5 stars

Security Public Storage on Carter Street in Daly City, is great! Excellent customer service. They are easy to talk to & so very helpful. I am satisfied with my experience here. No worries storing my... See more

Rated 5 out of 5 stars

I have nothing but great things to say about my experience here. The team in Oside are excellent. Elie secured the hold for my unit right away when I called, Alec accommodated me in seeing the unit be... See more

Rated 5 out of 5 stars

I’ve had the best customer care from Victoria. I also know my belongings are safe and secure here, unlike the last storage place I was at where they had rat problems and my unit had been broken into 3... See more

Rated 5 out of 5 stars

Huntington Beach Location is the best anywhere! Very professional and safe place for your belongings. Transparency with prices with the best deal around. There's is staff always available via ph... See more


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Wine Storage Facility

About Security Public Storage

Information provided by various external sources

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Self Storage With A Difference™

Security Public Storage is a family owned and operated self-storage company, committed to security, safety and outstanding customer service. Declutter your home with our wide selection of storage units, equipped with all the amenities needed to guarantee your valuables are truly safe and secure.

We take our job extremely seriously. We utilize state-of-the-art security systems, and each storage unit is equipped with its own individual alarm. Additionally, our managers usually reside on site to keep things under control at all times, and they consistently monitor, maintain and respond to any issues that may arise. We hand-select and vet our on-site managers to ensure their commitment to providing you with the best self-storage experience possible.

At Security Public Storage, we are proud of being the best at what we do. Our unrivaled dedication to security, coupled with our meticulous attention to detail and cutting-edge technology is why we continuously rank among the leading storage facilities in the country, making storage easy, affordable and secure.


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Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

FIVE-STAR SERVICE & FACILITY

FIVE-STAR SERVICE & FACILITY: Gavin & team have provided exceptionally patient & professional service without fail; service team is available by phone & on-site with ease & reliability. It would not be possible to provide more competent & compassionate service -- Security Public Storage in NW PDX offers a 180-degree experience the from large chain storage facilities (from prior experience). Their facility always is clean & great measures are taken to ensure all is safe & secure. Cannot more enthusiastically recommend!!

December 1, 2025
Unprompted review
Rated 4 out of 5 stars

The representative was incredibly…

The representative was incredibly knowledgeable, attentive, and helpful in offering alternatives. Thanks to her diligence, she helped me avoid selecting a unit that was too small, ultimately saving me both time and money. I'm very grateful for her excellent service!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Safe Storage

This by far is a safe storage to place your personal items. Been with this storage company for many years and very satisfied. Premise is kept clean and well maintained. Staff are professional, courteous and friendly. I highly recommend this facility.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

A facility worth using

This facility has proven itself time upon time to which I have been more than happy to say they are above par for the service which they provide. SPS in the city of industry is vertuous to say the least.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Love this place

Love this place — clean facility, excellent security, and amazing staff. No hidden fees, easy access, and I always feel my items are safe here. Couldn’t ask for better service!

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and follow up

I have nothing but great things to say about my experience here. The team in Oside are excellent. Elie secured the hold for my unit right away when I called, Alec accommodated me in seeing the unit before move in and Nicole helped get me situated on move in day. They run a tight ship, which is my way/preference; well-managed process flow and follow-up. You won't find people hanging around the place like other lesser managed facilities, it's clean, well monitored and secure. The location is also perfect for where I need. Recommend!

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful front desk staff

Very helpful front desk staff. They went out of the way to help us when we couldn't find the key to our storage unit. The storage unit in Bethesda is also very convenient to where we live in DC.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Top-Drawer Storage Company

As a return customer of Security Public Storage's 43 Page St location in San Francisco, I can give an unconditional thumbs-up to its high level of service. The facility is clean and secure and conveniently located for those living in the city. And Charles, the site manager, is responsive, reliable and courteous.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Was able to rent my unit online and…

Was able to rent my unit online and later visit the property to complete the necessary paperwork. Front office was super friendly and made move in super easy! This is the greatest experience I've ever had with a storage facility.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Security provides great service and piece of mind

I’ve been a customer since 2018 when my wife and I downsized our life. Moving important household items to a safe & secure facility was critical. Both Eric & Josh made the transition easy and we are extremely happy with their service. We rate the facility & then 5 stars.
Michael Schwartz

September 2, 2025
Unprompted review

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