Secuyou ApS Reviews 142

I asked a question before ordering and they replied within 24H. After recieving they did not meet the requirements (very low quality and not a real lock and that for the price of 300€!) I contacted them again. However no reaction at all after 2 emails!

Produktet er let at montere og integrere med Apple home. Jeg mangler dog en funktion til at forhindre at man indenfra kan låse døren op ved blot at trykke på knappen.

A part was missing from the lock upon arrival. Contacted the company to get this part sent separately. Got a quick reply that the part could be bought on their website for 50 DDK. Not pricy but still unfair when the error was in their end. In addition I got a 200 DDK delivery fee. Tried explaining that this seemed unfair and this time there was no reply even after several reminders…

Be advised - this product does NOT work with the Apple TV (gen 3) WiFi only model. Customer service told me it would work, so I purchased the lock. But after the install and some research it turned out to be only the WiFi + Ethernet model (it has a thread border router built in). So now I have to buy a new TV or HomePod... The lock itself seems to be a good product, easy install - however I have yet to test any of the smart functions.

Nice idea, but terribly executed. The lock mostly doesn't connect to Bluetooth, leaving me locked out of I would have trusted to be able to lock up with my phone. Several times I had to remove the batteries and add they lock again. Now, the button from the inside is also dead, in spite of new batteries. I'm sending it back.
Edit August 2023: I had to pay for the return, and in the end they DIDN'T give me a full refund, because it was now "used". I returned it because it didn't work as claimed. It was mostly offline, and connected irregularly. They paid back 65%... Don't buy this!!

Do not buy this lock if you want to be sure that your door will be locked. You depend on a function that talks to bluetooth that is not stable. I have slept and also left my house several times with the patio door unlocked. Another problem related to this is that it's not possible to unlock it even if the phone with bluetooth active is nearby. Very frustrating. In my eyes it's an unfinished product.

My experience is that the technical support does not take the problem seriously. They just explain how it should work without offering any action or promise to find a solution.

Update 2024-02-20:
After almost a year, I finally managed to return the lock. Secuyou didn't take any responsibility for the lock issues, but the wholesaler refunded me. They also told me that they stopped selling Secuyou because of too many complaints. Retailers I spoke to say the same thing.

Moreover, their support was very dismissive and refused to acknowledge that there was anything wrong with the lock. They repeated that "the lock is a robot" and therefore 100 % reliable. I tried two different locks where none of the promised functions worked. I advise everyone against buying this product. Even though a "smart lock" may seem tempting, it's not worth it at all. The product is not fully developed, and the company takes no responsibility for it.

The lock wont lock, dont work,and there is no help to get, no answer on the chat no clear instructions, now i stand with a door that dont lock, and cant leave the house!

Excellent service. Some minor issues with the SW. Generally Top Notch.

Fast delivery and the handle feels like a quality product.
Fast and good respons on support both on support chat and on Homey community

I had a problem with my new Smart Lock from Secuyou and sent a message through Facebook Messenger app.
I was surprisingly amazed when I got a respond 3 minutes later! And the respond wasn't just an automatic respond, it was accurate respond. I needed further explanations and sent a few more messages. The average respond time was 2 minutes! And every respond helped me step by step and fixed my problem in 22 minutes!