I got a reasonable solution. My key feedback is it would be more assuring to have someone respond to me when I reported the claim. As a long standing GILT customer and a purchase over $300, I would fe... See more
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Review summary
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I had to process a refund and whilst It took some time where I had to repeatedly provide the same information several times. It did get resolved eventually. The staff were professional and supportiv... See more
Im glad I bought insurance on my International purchase. It took two weeks to get it resolved but Im happy with the end result. Highly recommended and I would purchase from Seel again.
It was indeed as stated, worry free! I actually had packages stolen and went thru too much with vendors trying to explain and send proof or have them do a piss poor investigation and deny me a solu... See more
Company details
- #38 of 63 best companies in e-Commerce Service
- #28 of 51 best companies in e-Commerce Solution Provider
About Seel
Written by the company
Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!
Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.
If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.
Contact info
San Francisco, United States
- support@seel.com
- seel.com
4.4
Excellent
5K reviews
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For something touting itself as worry…
For something touting itself as worry free delivery and returns/refunds my package was left haphazardly in front of my door (which is on a very busy pedestrian street). It is generally clear to every postal worker to put it either in our vestibule or behind one of the four planters we have out front but that was not how this was left and as a consequence it was stolen. Then I had to jump through multiple hoops to get a refund. The "in person" chat is a bot and there is no opportunity to talk to a real person.
April 29, 2026
Reply from Seel
Dear Gina,
We regret that your order failed to reach you, but are glad that we were able to help cover your loss.
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support.
Best Regards,
Seel Support Team
The text chat was extremely helpful and…
The text chat was extremely helpful and it was a smooth transition
May 4, 2026
This was my very first time using seel…
This was my very first time using seel as and insurance protection for my purchase. I will definitely be adding seel for future purchases.i highly recommend it
May 4, 2026
Seel made it so easy.
Seel made it so easy to get a refund and they didn’t hassle! I sent proof of the damage and they approved the claim, SUPER easy! I’ve dealt with other shipping insurances that ended up being a huge pain where I had to FIGHT for my refund (KendamaUSA) but not with SEEL! Seel is legit!
May 4, 2026
Quick and easy
It was a very simple process. Quick and easy to fill in the form and submit. I got a response within 24 hours
May 4, 2026
I'm very happy my refund received your…
I'm very happy my refund received your service very good
May 4, 2026
delivery problem
I had a few problems with my delivery as it seems my items were taken. I contacted seel via email and received a response within hours and also resolved my problem the same day. Very helpful and professional Thank you
May 4, 2026
Had to carry my own delivery in the…
Had to carry my own delivery in the house I’ve ordered to items and not happy with them both the mattress is not worth the money you charged me
May 1, 2026
Reply from Seel
Dear Samantha,
We regret the shopping experience, but are glad that we were able to help cover your loss.
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
Please don't hesitate to contact us at support@seel.com if you require any further assistance. We look forward to seeing you shop with us again soon!
Best Regards,
Seel Support Team
Fast and hassle free
Fast and hassle free. Stated the facts and after a quick review of the request it was approved and the money was quickly refunded.
May 4, 2026
I paid with cashapp so my refund method…
I paid with cashapp so my refund method should have been the same i couldnt get a refund on my order because i dont have paypal or bank account but when taking my money you guys accepted cashapp
May 4, 2026
Reply from Seel
Dear Musquan,
We regret that your order failed to reach you, but are glad that we were able to help cover your loss.
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
Please don't hesitate to contact us at support@seel.com if you require any further assistance. We look forward to seeing you shop with us again soon!
Best Regards,
Seel Support Team
It's worth it
Im glad I bought insurance on my International purchase. It took two weeks to get it resolved but Im happy with the end result. Highly recommended and I would purchase from Seel again.
May 4, 2026
One issue
I think you need to rephrase the wording of the address portion of the inquiry. I almost used a notary address instead of the shipping address
May 1, 2026
The customer service here is excellent…
The customer service here is excellent and professional in every way.
April 29, 2026
Seel was wonderful!!
Seel was wonderful due to being able to return a dress that didn’t fit! They handled things quickly and easily.
April 29, 2026
Fast refund for lost item happy to use…
Fast refund for lost item happy to use them again
May 3, 2026
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