My experience of your 7 day EEG and ECG screen helped save my life as it detected my heart stopping. Your team recommended that I see a cardiologist asap. I received a pacemaker three days later.
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Seer medical is such a seamless and user friendly experience. We love the tech and the comfort of the actual headgear. Our 10 year old has used it twice now in the last 6 months both for ov... See more
I found the experience to be very good. The staff member that fitted the equipment to my head was very pleasant and fully explained what was going on. Any enquires I had whilst fitted with the equip... See more
Company replied
Seer Medical, very quickly started to help and got an EEG with video for my Daughter with in 2 weeks, The hospital wait was up to 2 years, The lady who put it on was very caring, and the support whi... See more
Company replied
Company details
Written by the company
We are experts in home-based diagnostic monitoring. Our video-EEG-ECG monitoring takes place at home and supports people at every step of the process.
Contact info
21 Fountain Street, Suite 2, Level 1, 2015, Alexandria, NSW, Australia
- 1300 869 888
My experience of your 7 day EEG and ECG…
My experience of your 7 day EEG and ECG screen helped save my life as it detected my heart stopping. Your team recommended that I see a cardiologist asap. I received a pacemaker three days later.
August 13, 2024
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Seer medical is such a seamless and…
Seer medical is such a seamless and user friendly experience.
We love the tech and the comfort of the actual headgear. Our 10 year old has used it twice now in the last 6 months both for over a week. She has had them too in the hospitals and they just aren’t as comfortable nor the probs as secure. The comfort and ease of being able to monitor at home.
The people are great and helpful.
The only annoying thing is the camera and having to lug it around the house which I guess got a well is worth the trade off considering the information we want.
Our feedback from the neuro was that our child had been unable to be viewed sometimes during record events, due to things in the way. Which could have partially been our fault but we don’t know how the camera views things and kids tend to move around.
July 15, 2024
The information provided before the…
The information provided before the test was accurate and helpful. I rang a few times for extra information and the staff were extremely helpful and friendly.
The premises in Alexandria were convenient and comfortable. The technology is amazing.
A very good service.
May 20, 2024
The kit was fabulous and the telephone…
The kit was fabulous and the telephone support was very helpful, making the experience very doable
May 22, 2024
Reply from Seer Medical - Sydney
We are so happy to hear that, Tash! It was our pleasure to help and we are glad that it went well for you.
Wishing you all the best!
Seer Medical
Helpful and kind people
Helpful and kind people, went smoothly and everyone was friendly throughout the process
March 19, 2024
Reply from Seer Medical - Sydney
We are so happy to hear that you had such a great experience with our staff, thank you for sharing your thoughts!
Best wishes,
Seer Medical
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Very professional practice
Very professional practice, and painless, although electrode glue was a bugger to remove at the end of the seven days of EEC.
February 15, 2024
Reply from Seer Medical - Sydney
Sorry to hear that the glue was annoying to remove, Lindsay! We hope you got there in the end, but please feel free to get in touch if you have any concerns. Wishing you all the best!
Seer Medical
Reply from Seer Medical - Sydney
We are so glad to hear it, Heidi!
Seer Medical
Reply from Seer Medical - Sydney
Thank you so much for saying so, we will pass on your kind words!
Best wishes!
Seer Medical
EXCELLENT SERVICE
I found the experience to be very good. The staff member that fitted the equipment to my head was very pleasant and fully explained what was going on. Any enquires I had whilst fitted with the equipment before and after was also handled very well by team members at the call centre .
December 15, 2023
Reply from Seer Medical - Sydney
Thank you so much, Barry! It's wonderful to hear that our staff who helped you made you feel comfortable and supported every step of the way. We hope that the experience was worthwhile for you and wish you all the best!
Kind regards,
Seer Medical
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Dr Ruaridh Smail is exceptional
Dr Ruaridh Smail is exceptional: in particular his support and abilities to discuss and analyse behaviour patterns using his knowledge and information that we offered. His recommendations, conclusions and reports are immensely helpful
December 6, 2023
Reply from Seer Medical - Sydney
Thank you for taking the time to write! Dr Smail is one of our referrers, however he doesn't work for Seer. We hope you have passed on this lovely feedback to him as well!
All the best,
Seer Medical
Seer Medical EEG with Video
Seer Medical, very quickly started to help and got an EEG with video for my Daughter with in 2 weeks, The hospital wait was up to 2 years, The lady who put it on was very caring, and the support while she was wearing it was great.
They fast tracked the results as we had new issues.
Highly recommend
October 4, 2023
Reply from Seer Medical - Sydney
What a kind review! We are so glad that we were able to book your daughter in so quickly, and that you found our staff caring and helpful during the connection and the study period. Thank you for the recommendation and we wish you all the best!
Seer Medical
Helped monitor condition
October 17, 2023
Reply from Seer Medical - Sydney
We are glad to hear it, Linda! All the best!
All staff I came in contact with were…
All staff I came in contact with were terrific and informative.
July 16, 2023
Reply from Seer Medical - Sydney
We are so glad to hear it and will happily pass on your kind words to the staff that helped you! All the best, Seer Medical
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It's not painful. More inconvenient than awkward
The SEER team could not have been more reassuring and helpful. They took away all apprehension and made it a pleasant experience
July 10, 2023
Reply from Seer Medical - Sydney
It's so lovely to hear that our staff were a comfort to you, Johnny, and that you didn't find the experience painful or awkward! We hope that the inconvenience was worthwhile in the end. Wishing you the best, Seer Medical
seer is very helpful
Seer monitor me. I got message from seer on my phone to apply glue to electrodes, send me picture to fix it, thank you seer.
May 28, 2023
Reply from Seer Medical - Sydney
Thank you so much, Samina! We are glad you found our messages helpful, and appreciate your effort in maintaining your electrodes throughout your study. All the best to you! Seer Medical
Whoa, what a procedure!
They explained the procedure and carried out their rollexpertly. The procedure was extremely difficult, but the saff were great.
May 9, 2023
Reply from Seer Medical - Sydney
We really appreciate your kind feedback, John! We understand the monitoring can be challenging, and really hope it was worthwhile for you! It was a pleasure to support you through the process. All the best, Seer Medical
Monitoring system failed 3 times in…
Monitoring system failed 3 times in first 2 days, then failed completely for remaining days.
March 15, 2023
Reply from Seer Medical - Sydney
We really appreciate all your help with this issue during your monitoring, and want to reassure you that, while there were technical issues with your system, we were able to record EEG data for the entirety of your study, and had minimal loss of video data. Our sincere apologies for this issue, and we are always working to ensure that technical issues like this don't reoccur. Please get in touch with us by phone or email if you have any other concerns, and again, we are truly sorry that the monitoring didn't go smoothly for you. All the best, Seer Medical.
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Reply from Seer Medical - Sydney
Thank you so much, Jasper! Happy to hear you found it all easy. All the best! Seer Medical
Reply from Seer Medical - Sydney
Zoran, we pride ourselves on having highly competent and professional connecting scientists. We understand your appointment was complicated by a miscommunication at the booking stage, and so took longer than usual, but our Sydney staff went above and beyond to ensure you were still able to be connected on the same day. If you have specific feedback about what they could have done differently, please get in touch by email on support@seermedical.com or feel free to phone us. Kind regards, Seer Medical
A long 7 days
I was kept informed about the process from the time I made the appointment, until I returned the equipment.
It was uncomfortable at first, but, the staff explained what to expect and how to manage - including sleep.
I followed their instructions about removal of the electrodes and booked an appointment at the local hairdresser later on for a good shampoo and head massage which was well deserved
January 30, 2023
Reply from Seer Medical - Sydney
Debra, we are so glad that you found the communication clear and informative. The monitoring process can take a bit to get used to, but we are hopeful it was worthwhile for you, and glad to hear that you treated yourself afterwards! All the best to you, and thanks for your feedback! Kind regards, Seer Medical
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